Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Flower bouquet was much smaller and more than 50% of the roses were small and of low quality. For 250£ close to a rip-off. Very disappointing especially since my former floom experiences were good.”

Helpful Report

(Crushed Pearl) - Posted 3 years ago

Hi Gert, thanks for taking the time to leave a review, I'm so sorry to hear you were disappointed with your order on receipt and I'm keen to get this resolved for you, please can you send over an image of the bouquet received to support@floom and our quality team will be able to look into this for you as we truly appreciate your support.

Posted 3 years ago

“I have been increasingly disappointed with Interflora and switched to Floom recently. Have sent three bouquets so far and the arrangements have been brilliant. Also the quality of the flowers is very good as well as the efficient delivery. I will continue with Floom going forward.”

Helpful Report

(Flower Station) - Posted 3 years ago

“Wonderful at such short notice, Floom helped me get flowers for my special lady just in time!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Great service and flowers are beautiful was very hard trying to arrange from the Uk but so so easy to do on your website”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Ordering was very simple, and the website was simple to navigate. I found something I loved and I was delighted to see a delivery was available soon as I hoped. The flowers looked exactly liked the photo.”

Helpful Report

(Amor Sin Flores) - Posted 3 years ago

“Quick delivery of beautiful, quality flowers”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“It was such an easy process to choose and send a lovely bouquet from afar. My Aunt sent me a photo and it was wonderful to see that the flowers were as pictured and very fresh”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Excellent service. Been using Floom for a while. Never disappointed.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Easy to order. Had to modify after order finalized - very easy.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“the sweetest arrangement for my soon-to-be daughter-in-law! the perfect flowers delivered perfectly as well! ❤️”

Helpful Report

(Ray Florets) - Posted 3 years ago

“My daughter was thrilled with the modern stylish bouquet. Thank you so much!!”

Helpful Report

(Edie Rose) - Posted 3 years ago

“This was first time I’d ordered from Floom. Very impressed. The person I sent flowers to sent me a photo and they were lovely.”

Helpful Report

(Moutan Florist) - Posted 3 years ago

“Loved my experience with Floom! Beautiful, curated, thoughtful options — exactly what I was looking for and didn’t think I could find. Check out process was easy & then the delivery came through perfectly!”

Helpful Report

(BLOMST Los Angeles) - Posted 3 years ago

“Great service, speedy delivery. Thanks!”

Helpful Report

(Essence) - Posted 3 years ago

“It’s now Friday, and my My Wednesday delivery flowers have not appeared and I still have not received an explanation or refund.”

Helpful Report

(Floral Shop) - Posted 3 years ago

Hello Michael, I'm so sorry our florist partner was not able to complete the delivery of your order. We understand it is very disappointing to miss the delivery of a special gift on a specific date. We have submitted a full refund for you. Please reach out to us directly if you have any further questions or concerns, thank you.

Posted 3 years ago

“Great service”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

“Easy and wonderful to work with. Very responsive to inquiries.”

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(Stellar Style Events) - Posted 3 years ago

“You guys are amazing”

Helpful Report

(Lilac And Bloom) - Posted 3 years ago

“Wrong card delivered with flowers.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Lovely unusual flowers. Great service. Good price.”

Helpful Report

(Stems Wilder) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews