Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great, reliable service. Flowers were of good quality and arrived on time.”

Helpful Report

(Essence) - Posted 3 years ago

“Flowers were lovely, but delivered 1 week in advance of scheduled date”

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(Jasmine Flowers) - Posted 3 years ago

Hello Michael, I'm so sorry for the early arrival. We would like to investigate your order further. If you're able to please contact our support team directly at support@floom.com so we can discuss the details, thank you!

Posted 3 years ago

“So quick and beautiful!!”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Easy, quick, affordable, and good quality”

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(Sol Ambiance) - Posted 3 years ago

“Flowers were perfect! Quick delivery! Loved the picture taken at time of delivery! Great touch!”

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(NYC Floral Decorators) - Posted 3 years ago

“Beautiful flowers!”

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(Le Jardin Rose) - Posted 3 years ago

“I arranged for flowers to be sent to my partner at USC hospital, they were well received and delivered.”

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(BLOMST Los Angeles) - Posted 3 years ago

“Excellent service - the flowers were beautiful and loved the handwritten note that was created!”

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(Saints Flowers) - Posted 3 years ago

“Beautiful flowers and a great range of gifts and good service options. They are just a little pricey for what you get”

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(Flowers By Mini) - Posted 3 years ago

“The floom site is great- easily navigated. I am very impressed of the speedy reply for my enquiry and even on Sunday. However, the delivery team( the florist) fail to follow the new instruction and instead left it with the neighbour, whom dropped my friend a rage message. Thus this is an uttered disappointment and destroyed the purposes of my requests in the first place. Its not entirely Floom false but since I was notified that the Florist accept the new instruction. It should had been followed.”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

“All very good. Had to change the date after booking which was accommodated. Lovely flowers delivered.”

Helpful Report

(Mad Lilies) - Posted 3 years ago

“Super easy process! Finding an affordable bouquet that I enjoyed was easier than I thought! And they delivered next day with no mishaps whatsoever. Will be using Floom again anytime I need quick, affordable and beautiful flowers.”

Helpful Report

(Noble Garden FC) - Posted 3 years ago

“The flowers were beautiful but arrived late which means that my sister got her flowers the day after her graduation. I would have given five stars if the delivery wasn’t late.”

Helpful Report

(Montpelier Flowers) - Posted 3 years ago

“Updated review to reflect customer service support from Floom: my original review (and flowers rating) below was a reflection of the florist vendor whose arrangement I purchased via Floom. Upon receiving my review, Floom reached out quickly to verify the issues with my order, advise the vendor on what needed to be better, and coordinate a refund. I felt very supported as a customer and would therefore recommend Floom’s services. *** Flowers smelled SO good but were not in good shape when delivered. Some of the “flowers” were not the flowers in the picture - they were just stems dipped in paint! It was almost impossible to open the accompanying card, which was nearly illegible.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

Hi Ray, thanks for taking the time to leave us a review, your feedback is valuable to us, I'm so sorry you were disappointed and I'm keen to get this resolved for you so our customer support team have reached out to you via email.

Posted 3 years ago

“I placed a flower order for more than $200 in chicagowhich floom accepted and passed to another florist. I was advised of a 2 day delay then after much follow up from me they advised order could not be fulfilled due unforseen issue and cancelled with refund. Leaves me frustrated and order recipient without flowers on her special day”

Helpful Report

(Flowers By Diamond's Treasures) - Posted 3 years ago

Hi Victor Thanks for taking the time to leave us a review, we're so sorry for the disappointment caused and understand that the refund does not make up for being let down on a birthday.

Posted 3 years ago

“I ordered this as a gift to be delivered on a specific day. Either I didn't understand the website confirmation or it was delivered several days late.”

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(Showcase Flowers) - Posted 3 years ago

“Very nice. Thanks.”

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(Floetica) - Posted 3 years ago

“The confidence of sharing love and beauty miles away is guaranteed with Floom- the closes one an get to an in person selection of flowers and delivery. The imagination, creativity, elegance and packing are always incredible magical with Floom.”

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(Noble Garden) - Posted 3 years ago

“I am sorry I cannot write a review because I can only comment on the ordering process. We sent flowers for bereavement for a colleague in our US office. I cannot ask her how the flowers were or how the delivery was since she is still in mourning.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Very speedy service, my friend was over the moon. She said it was a lovely bouquet and she loved the colours. Well recommended and will use again.”

Helpful Report

(Lynne Floral Art) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews