Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers and great service!”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“The flowers were absolutely beautiful. Just as they were in the picture.”

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(Sophie's Flower Company) - Posted 3 years ago

“Website was great to navigate and they offer dependable same day delivery!”

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(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

“Beautiful flowers! They were delivered on time and the recipient absolutely loved them! Such a fresh and wonderful arrangement, and putting it in a hatbox really made it feel extra special.”

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(Lilac And Bloom) - Posted 3 years ago

“Very pleased with the service and the flowers were beautiful. Thank you!”

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(F For Flower) - Posted 3 years ago

“I payed for a flower that was with the sign “delivery today” because it was for a birthday on Sunday, but received it on Tuesday 2 days after my friends birthday.”

Helpful Report

(Crushed Pearl) - Posted 3 years ago

Hi Viviane Im sorry that you are disappointed here. I understand your order was delivered 2 days late. I will go ahead and process your delivery charge refund. This you'll receive in the next 5-7working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Thank you for your wonderful bouquets and excellent service!”

Helpful Report

(A&M Floral Place) - Posted 3 years ago

“Ordered early morning for same day delivery and flowers came around 5pm looking great. Brilliant service.”

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(Bimba) - Posted 3 years ago

“Excellent service, flowers were beautiful. Highly recommend”

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(Lilac And Bloom) - Posted 3 years ago

“very easy and user friendly to order online”

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(Daily Flowers) - Posted 3 years ago

“Delivered on time, but quite pricey comparatively speaking. Also did not receive photo so unsure of what quality actually looked like.”

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(Rachel Cho Floral Design) - Posted 3 years ago

“Flowers lasted a long time”

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Posted 3 years ago

“Very efficient”

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(Edie Rose) - Posted 3 years ago

“My flowers got never delivered to the right address and it’s hard for me to get a refund cause customer service sucks”

Helpful Report

(Metro Floral Decorators) - Posted 3 years ago

Hi Yaroslav Im sorry there have been issues with your order. I understand your order wasnt delivered. I can see you have contacted Customer Services Team but mainly for ETA requests. Im keen to get this issue resolved. If you email support@floom.com - we'll investigate this matter further with the florist. Hope this helps.

Posted 3 years ago

“Floom was amazing to work with. When there was an issue delivering my bouquet on Time I immediately received a text message from someone at the store and we were able to find a quick solution. They were also very responsive to questions about the delivery itself, and I was able to reach out to the driver easily to help. The flowers themselves were beautiful and fresh. Would highly recommend working with Floom!”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 3 years ago

“I am quite disappointed. I purchased a forever rose encased in a watery globe for $60 for my boyfriend. I included a special “inside joke” message with it. The photograph on gloom.com was so beautiful with deep red hues, but what was delivered was a bright pink monstrosity of a rose with specks of paint apparently used on the rose already broken off into the water. The thing looks like cheap, mass-produced junk available at hole-in-the-wall souvenir shops in Times Square. When I went to visit my bf & see what I had gotten him firsthand, I immediately starting apologizing for how crappy it looks. Fortunately my boyfriend is an amazing guy who knew it mist have looked way better in the ad (and he was totally right). The only thing I have gotten from this online buying experience is an expensive lesson in NEVER purchasing flowers online ever again. No more false advertising for me.”

Helpful Report

(Bouquets Flower Shop) - Posted 3 years ago

Hi Deronn Im sorry that there have been issues with your order. I understand the product received wasnt what you had purchased. Im keen to look into this for you. If you can send pictures of your order to: support@floom.com - I will pursue this matter further for you.

Posted 3 years ago

“Very quick delivery; polite delivery and flowers looked amazing. Already starting recommending to others”

Helpful Report

(Croydon Blooms) - Posted 3 years ago

“I bought these flowers as a gift for two good friends who have just had a baby. They arrived just hours after I made the order and they were delighted with them! They sent photos and stated multiple times that they were the most stunning bouquet they'd ever received! Very happy with the experience.”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

“Beautiful flowers and fantastic service, couldn’t recommend highly enough.”

Helpful Report

(F For Flower) - Posted 3 years ago

“Delivery was prompt, and the bouquet looked exactly like the pictures.”

Helpful Report

(Verdure Floral Design) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews