Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my flowers after business hours PST and called the next day before business hours PST to cancel an order as the recipient had to leave town. There was no way the florist had started working on the bouquet. I called customer service and not only did the representative do nothing, but she said she would call back to see what she could do and never did. Never ordering with Floom again!”

Helpful Report

(Abigail’s Flowers FC) - Posted 3 years ago

“Great the you deliver on a Sunday, but pricy for the end product.”

Helpful Report

(Lynne Floral Art) - Posted 3 years ago

“I asked and paid for same day delivery and yet it arrived 2 days late and I did not get refunded for the 25 dollar same day delivery fee.”

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(Noble Garden Florist Weho) - Posted 3 years ago

HI Yousef, thanks for taking time to leave us a review, I am so sorry your order was delayed, I can see our customer support team worked with you to resolve this and a refund for your $19.99 same day delivery charge has been authorised which will be with you soon. I totally understand this does not make up for the disappointment caused by late delivery and we will work with the florist to ensure this does not happen again, I hope you'll give us another chance in the future as our artisan florists truly appreciate your support.

Posted 3 years ago

“Wonderful experience with delivery that is right on time and the flowers arrived in excellent condition.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Great service. Quick, efficient and easy.”

Floom 5 star review on 19th October 2022

Helpful Report

(Central Flowers Walthamstow) - Posted 3 years ago

“I specifically ordered roses for delivery on the Friday, asking that if the person failed to open, that it be delivered to the next door neighbor since my friend has a small baby and has a sign on her door saying don't knock. Instead what she got was the flowers delivered to the post office. And my friend was only able to collect the flowers on the Monday. By that time the petals had started to go brown. This was despite the email i received saying it had been delivered to her. Not the surprise I envisaged for her.”

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(Gardenia Of London) - Posted 3 years ago

“Very professional and customer-centric service ! Congratulations”

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(The Flower Gallery) - Posted 3 years ago

“the flowers were sent on time to my friend and it was exactly the same with the photos on the website. Thanks Floom”

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(Bimba) - Posted 3 years ago

“Great service but very expensive”

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(Urban Botanica SF) - Posted 3 years ago

“Ordered "The Bright One-Delux" bouquet ( £93) on the 11th October and delivered on the 12th. Mike Miner( Head of Customer Experience) asked me to review on the 12th. I advised him that I was extremely disappointed as the card inside did not contain my message (which was very sentimental), so that gesture was lost. My Mother then had to ring several members of the family to ascertain who sent them-Never received a response from Mr Miner. Further disappointment on viewing the flowers as the bouquet was exceptionally small with some flowers already dying-A complete rip-off.”

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(Cora Louise) - Posted 3 years ago

“Great service, the delivery was on time and I understand the flowers were beautiful. It would just have been nice if I could have used either of my options for discount :)”

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(The Nunhead Gardener) - Posted 3 years ago

“Thank you for the beautiful looking and smelling bouquet. My daughter was delighted to receive on her birthday”

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(PM Flowers) - Posted 3 years ago

“Easy to deal with, prompt delivery, great service.”

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(Rushes) - Posted 3 years ago

“Flowers went to the wrong address but I think the layout there is quite confusing. Luckily the address contacted my friend and she got them. Roses were beautiful and scented which was what I wanted.”

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(Big Bang Flowers) - Posted 3 years ago

“FLOOM came through to make a special occasion even more wonderful.”

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(Wood And Wine) - Posted 3 years ago

“.”

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(Clapham Flowers) - Posted 3 years ago

“The delivery never arrived- it has now been 4days. I have replied via email (as requested when there is an issue) and I have still not had a reply to this. Terrible service and non existent customer care.”

Helpful Report

(Pick A Lily Florist) - Posted 3 years ago

“Flowers were sent next day and they were beautiful!”

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(Bimba) - Posted 3 years ago

“The website was easy to navigate and the flowers were very pretty. The flowers were delivered on time.”

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(Orchidya) - Posted 3 years ago

“Thanks dear Floom People - the flowers made my Brother's day, the transaction for ordering from Australia was very easy and safe...”

Helpful Report

(Edie Rose) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews