Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful arrangement and arrived exactly as ordered!!”

Helpful Report

(Yasmine Florist) - Posted 3 years ago

“Stunning plant and beautiful pot!”

Helpful Report

(Orchidya) - Posted 3 years ago

“It was a great experience purchasing from floom. My sister in law loved the bouquet and the same day delivery was perfect.”

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(Blooms By Cag) - Posted 3 years ago

“It was my mothers anniversary and I needed to get her flowers quickly, and these flowers from floom were beautiful and I ordered at 10:30 in the morning and they were delivered by 2 PM. I am so impressed by how quickly they delivered these flowers and my mother loved them.”

Floom 5 star review on 13th October 2022

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(Q Florist) - Posted 3 years ago

“Flowers were not as described, contained cheaper substitutes and I’m still waiting for Gloom to offer an explanation/ refund”

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(Saints Flowers North) - Posted 3 years ago

“She loved it”

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(Verdure Floral Design) - Posted 3 years ago

“I love Floom & have been using it since at least 2018 to send flowers to my friends & family. As a small business owner myself, I love to support the local small businesses & Floom makes it really easy to do that on top of brightening someone's day. They are always beautiful and they always get delivered ON TIME. From Mother's Day to birthdays, to deaths in the family, I only come to Floom for flowers. (& you should too!) I'm also known in my circles for sending the best flowers. The arrangement options are more inspired than the generic bouquet you might picture in your head. Thank you, Floom!”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 3 years ago

“Flowers look great and there were no issues on delivery.”

Floom 5 star review on 12th October 2022

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(Two Brothers Florist) - Posted 3 years ago

“Still no delivery! Booked for 10th October anniversary flowers, still yet to arrive. no communication to notify me of delay.”

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(House Of Petula) - Posted 3 years ago

“A great range of flowers for all budgets & same day delivery option. Happy to support small local businesses via this platform!”

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(Clapham Flowers) - Posted 3 years ago

“Really easy service to use!!”

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(Mad Lilies) - Posted 3 years ago

“Easy site to navigate, great choice of products - the hamper I ordered was full of lovely stuff and much appreciated as an 18th birthday gift!”

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(Harding Gomez) - Posted 3 years ago

“great quality flowers and speedy delivery”

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(Edie Rose) - Posted 3 years ago

“Very happy with the swift service. Living overseas can mean that staying on top of celebrations back home, can sometimes be difficult. It was a relief and blessing to be able to get Same Day delivery on a Sunday. My Mum, whose birthday it was, was really happy with the flowers you delivered. Thank you.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“Beautiful flowers. Was impressed by the quality arrangement and delivery”

Floom 5 star review on 11th October 2022

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(Botanique Workshop) - Posted 3 years ago

“It was a very good service and I am really happy with it.”

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Posted 3 years ago

“Flowers happily received as a house warming gift 😃 really bright and sunny.”

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(Isa Bloom) - Posted 3 years ago

“Great service. Delivery the same day from a wide range of great and tasteful small florists such as Botanique Workshop- which I love! It might be a bit on the high price but it is worth it.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“Beautiful flowers, and reasonably responsive customer service. I paid for delivery by 6pm on a Sunday, and they were not delivered until Monday morning though, without any prior warning and despite my repeated checking, much to my disappointment.”

Helpful Report

(Titanias Garden) - Posted 3 years ago

“Excellent experience thank you”

Helpful Report

(The Flower Emporium) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews