Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, just what I needed”

Helpful Report

(Posee Floral Designs) - Posted 3 years ago

“It was easy to order from way down in New Zealand. The recipient received their plant present on exactly the correct day and was delighted with it. I would certainly use Floom again and recommend it to others. Thank you for your excellent service”

Helpful Report

(Saints Flowers East) - Posted 3 years ago

“I bought flowers for a fiend's birthday - was keen to find a local florist with some green credentials. She says the flowers are great, and I had no issues with ordering or delivery. Thanks!”

Helpful Report

(Apple Mint Florist) - Posted 3 years ago

“The flowers were stunning and arrived in perfect condition. My friend loved them! Would definitely order again.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 3 years ago

“Super easy checkout and the flowers WERE STUNNING.”

Helpful Report

(Urth Gardens) - Posted 3 years ago

“Great selection of flowers and excellent condition. Also arrived on time. That’s more than enough to make a friend happy!”

Helpful Report

(Daily Flowers) - Posted 3 years ago

“The flowers were delivered the day after they were supposed to, even if mentioned on the note to leave it by the front door if there was no one at home. So the timing was completely wrong and I can’t explain the person is receiving about that, they won’t believe you.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 3 years ago

“The flowers were beautiful but not as full as I would have liked. The card message was missing a word that I originally wrote.”

Helpful Report

(A&M Floral Place FC) - Posted 3 years ago

“Absolutely unprofessional! My same day delivery wasn’t processed and delivered at all - even for the next day! I spent hours communicating with the support, but the only reply was that my order was still with florist. (The florist who hadn’t even received my order as it turned out) Your work ruined my surprise for a friend’s birthday! Absolutely negative and disappointing experience.”

Helpful Report

(Sanita's Flowers) - Posted 3 years ago

“Nice flowers.. awful service”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Way more variety and better quality than traditional florist services.”

Helpful Report

(Amor Sin Flores FC) - Posted 3 years ago

“The beautiful arrangement arrived promptly for same-day delivery!”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 3 years ago

“I ordered a yellow "Happy Day Bouquet" and paid for the same-day delivery. But that deliver in op one day late, and also the flower was most white not yellow. The white flowers mean sympathy in my culture. I am very disappointed.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“The flowers sent were truly beautiful, and the ribbons used to tie them together brought the bouquet together in a really lovely way. The flowers were very happily received.”

Helpful Report

Posted 3 years ago

“i still havent heard back from the friend on whether she received it, but it seems like the service was fast and well monitored.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Flowers never arrived. Then a day after the delivery date they was marked as delivered a day early. Convenient. I was addressed by my surname in emails. The customer service was absolutely shocking. I still don't know where I stand. No offer of a refund or anything. Emails are now being ignored. Very very poor service.”

Helpful Report

(Flower Folk) - Posted 3 years ago

“Amazing service ! Fantastic that they could deliver on the same day, even when I ordered late in the afternoon”

Helpful Report

(Blooms By Cag) - Posted 3 years ago

“PROS: Floom has a wide selection of flowers from a variety of florists all over the UK. This makes selecting the right bouquet fairly easy, if not overwhelming. The online ordering experience is good and easy. CONS: The vendor (Olympia Flowers) swapped out the bouquet I ordered (hatbox arrangement) for a cheaper bouquet. Very disappointed. This negatively impacted my experience of your service. Also, the delivery service partner has a decent online interface; however, the communication is spotty. I needed to reschedule the delivery date which I was able to do but I did not receive any confirmation of the rescheduled delivery date, so I was never sure it was actually rescheduled. I emailed several times. No response from Floom. That said, when I looked at my order again, I saw that the delivery date had indeed been changed. Thankfully. But most upsetting of all was that I paid for a more expensive bouquet (Hatbox arrangement) but it got swapped out for a cheaper bouquet (by OLYMPIA FLOWERS). I hope that Floom does some quality checks on the vendors. I was greatly disappointed by this.”

Helpful Report

(Olympia Flowers) - Posted 3 years ago

“Bouquet was not as described. The Roses were not fresh and quite damaged, with 10 flowers instead 15. The complaint with photos was sent 4 days ago (2nd October 2022 at 10:27). NOBODY RESPOND. I paid £50 but it was not worth a penny. No recommend.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“I purchased my order on Monday to be delivered that day and the item has still not been shipped out. I contacted customer service and they still havent gotten back to me. Terrible service”

Helpful Report

(Park Florist) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews