Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service!”

Helpful Report

(Knightsbridge Flowers) - Posted 3 years ago

“Super easy and professional service!”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“Recipient loved the flowers so much. They brought great comfort in a time of need. Delivered so fast - in about two hours of ordering. Incredible service.”

Helpful Report

(Essence) - Posted 3 years ago

“Fast respond and nice customer service for trying to solve my issue.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“I did the order on Wednesday 28-9-2022 and the time of the delivery was on Thursday 29-9-022, But the order was delivered on Friday 30-9-2022 so I miss the occasion. even I go for live chat with you but nobody helps me, Really Very bad service.”

Helpful Report

(Sanita's Flowers) - Posted 3 years ago

“Hello, unfortunately two of the hydrangeas had to be removed from the bouquet on the third day. I believe the bouquet was not very fresh!”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Not very reliable. Flowers were for an anniversary and they didnt deliver the day agreed. In addition, they told me that they were not going to deliver the same day of delivery at 6PM, so no way to solve the problem.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Flume exceeded my expectations! The plant that has found a perfect home in my daughter’s new apartment looks attractive and healthy. Due to the emergency hurricane situation in Florida there was a delay in delivery, hardly surprising, but the representative from FLUME could not have been nicer about resolving the issue.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Perfect! Gorgeous flowers arrived with my sister for her birthday. Love using a local florist and she was delighted.”

Helpful Report

(Blooms By Cag) - Posted 3 years ago

“Ordered flowers for delivery same day. Recipient was delighted with them and said that they were stunning.”

Helpful Report

(Orchidya) - Posted 3 years ago

“Prompt delivery. Good selection of flowers.”

Helpful Report

(Solim Flower) - Posted 3 years ago

“I had a terrible experience with a recent order I placed with Floom and plan to never use your service or recommend your service to friends. I rarely post reviews online but I took an exception here and posted my feedback on Google Reviews. Your support team repeatedly ignored my request to cancel my order and refund me, so I went ahead and filed a complaint with my credit card company and also lodged a complaint with BBB.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“The site was easy to use; I appreciated the update emails on status of the delivery and most importantly, the recipient loved the flowers (which were accurately described on the site)”

Helpful Report

(The Look Of Bloom) - Posted 3 years ago

“I ordered flowers for a friend before 1pm for next day delivery. The next day after 5pm they call the recipient but she has already left work. Delivered following day around 1-2pm. Toooooo late! She had one half day to enjoy at work. For this price I expected better service.”

Helpful Report

(Showcase Flowers) - Posted 3 years ago

“User friendly and easy to navigate!”

Helpful Report

(Poppy's Florist) - Posted 3 years ago

“The customer service is awful :( even though the flower I sent for my brother's birthday never arrived, they cut off me during the chat. It's been 2 days, and they have not refunded the money and I have to dispute the transaction. I would never recommend anybody trust this company. You let me down Floom.”

Helpful Report

(The Bath Soft Cheese Company) - Posted 3 years ago

Hello Leila, I'm so sorry we were not able to provide any proof of delivery when you reached out to us. If you're able to please email out team directly at: support@floom.com and we'll investigate your issue right away, thank you!

Posted 3 years ago

“Floom is amazing! I am currently in the states and wanted to send flowers to a friend overseas and this website made it super easy to find and purchase flowers! ❤️”

Helpful Report

(Daily Flowers) - Posted 3 years ago

“The quality of the flowers were excellent they actually last much longer than most flowers we’ve sent in the past from other companies. We are very pleased with the service and look forward to using them again.”

Helpful Report

(Pinks And Roses London) - Posted 3 years ago

“Was let down shirt notice and order was cancelled”

Helpful Report

(Flowers With Swag) - Posted 3 years ago

“Very easy to use and a very good selection of flowers, haven't actually seen the bouquet myself though so hopefully lives up to expectations.”

Helpful Report

(Elsie Mayflower) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews