Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The arrangement matched the picture, and included all the special flowers that made me choose it. I was very happy with the service and the flowers.”

Helpful Report

(Nigella SF) - Posted 3 years ago

“Delivery was a day late”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“I ordered flowers for a friends birthday. I never got any notification of my order being delivered. I paid for same day delivery and have tried contacting customer service twice to find out what happened or where the flowers are and haven’t heard back. Super unimpressed, would not recommend this company. Wasted money on nothing.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“Digital integration said my order didn’t go through. No one picked up the phone and my order DID go through and was delivered to the wrong house. Good job.”

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Posted 3 years ago

“Great service and punctual delivery!”

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(Clapham Flowers) - Posted 3 years ago

“Lovely flowers - very happy”

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(F For Flower) - Posted 3 years ago

“I ordered the flowers too late but they arrived on time . A big THANKYOU TO FLOOM”

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(Red Floral Architecture) - Posted 3 years ago

“The flowers were first changed to ones I did not order without asking me. Then they were not delivered at all.”

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(Corner Flowers Inc) - Posted 3 years ago

“Will use again!”

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(Noble Garden Florist Marina Del Ray) - Posted 3 years ago

“Arrived on time and the flowers were awesome”

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(Red Floral Architecture) - Posted 3 years ago

“Stunning flowers and great service! I placed the other at 2:30 and asked for them to be there by 6 p.m and they were delivered at 3:30.”

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(Le Jardin Rose) - Posted 3 years ago

“flowers were beautiful I picked the sunflowers. thank you”

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(Gardenia Of London) - Posted 3 years ago

“Bouquet was timely received and the recipient was delighted!”

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(Blooms By Cag) - Posted 3 years ago

“Very good quality flowers delivered exactly when requested, and most gratefully received.”

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(Flùr Flowers) - Posted 3 years ago

“Easy ordering process. Large selection of flowers. Timely delivery.”

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(Flùr Flowers) - Posted 3 years ago

“When ordering I had a question, the assistance offered was fast and gracious. And the flowers were gorgeous.”

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(La Petite Flower Shop) - Posted 3 years ago

“The delivery was on time The flowers is beautiful”

Floom 5 star review on 27th September 2022

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(Lovely Blooms Decorations Corp) - Posted 3 years ago

“A great selection of beautiful arrangements delivered promptly.”

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(Flowers By Blooming Affairs) - Posted 3 years ago

“The flowers my mum received on her birthday were unfortunately not what was advertised on this website. Disappointed”

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(Phillo) - Posted 3 years ago

“The person who received the flowers said the very were good.”

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(Yasmine Florist) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews