Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for same-day delivery, then got told they wouldn't be turning up until the next day, which they didn't. Still waiting 3 days later...”

Helpful Report

(Katie Picco Team) - Posted 3 years ago

“nicest flowers ever”

Helpful Report

(Bursting Bud) - Posted 3 years ago

“Very disappointed. Quality of the flowers was great but the after sales and follow up around issues was very poor”

Helpful Report

(Love And Blooms) - Posted 3 years ago

“The flowers never came. It was for my sister's birthday and it was really disappointing.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

“It’s beautiful!”

Helpful Report

(Petals In The Mist) - Posted 3 years ago

“I paid over $130 and what I got delivered was small and aged. As a resolution, I was given $13 back. End of story. Never again.”

Helpful Report

(Flower Infinity) - Posted 3 years ago

“Never received the flowers, and have not yet received the refund.”

Helpful Report

(Blackistone Florist FC) - Posted 3 years ago

“My order never arrived and then I had to call you guys on it, ask what happened, and then one week later you gave me a refund. You have a tracking system for a reason and should use it. What happened with the breakdown of service? I got no explanation for why the order never happened. I won’t be recommending you guys or using you again.”

Helpful Report

(Yoko's Flowers) - Posted 3 years ago

“Very easy to use website! Needed to order flowers in a rush and needed them delivered on Sunday and Floom was great!”

Helpful Report

(Andrea's Flower Shop) - Posted 3 years ago

“I ordered a vase and flowers for my fiancée as a surprise. The vase was smashed, the flowers were dead and Floom customer service became unresponsive after a few hours. Delivery was also far outside the agreed window. Avoid at all costs.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Flowers were lovely, but delivered at 7:50 pm. I put the order in early the day before for a birthday. Kind of useless to arrive at 7:50 pm.”

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(La Catrina Flower Shop) - Posted 3 years ago

“Gorgeous flowers and well received”

Helpful Report

(Rushes) - Posted 3 years ago

“This website is a scam? We spent over £100 ordering flowers which never turned up. We called their customer service it was a bad phone line and the person said they would call back but they never did, We called back again 2hours later and the person hung up. I connected with them on their chat and the person said they couldn’t get hold of the florist. Then we get an email saying ‘our florist isn't able to deliver to your recipient's area’. I want my money back!”

Helpful Report

Posted 3 years ago

“Amazing selection of bouquets for all prices and love that it supports local florists too! The website is also super easy to use and deliveries have always been speedy with no issues.”

Helpful Report

Posted 3 years ago

“I live in California and wanted to send my friend in London a beautiful bouquet. I do appreciate how much my friend loved the flowers, she said they were absolutely gorgeous. I do suggest a few things, especialyl since I made an international order. - Would appreciate an email or SMS text update of when the flowers actually delivered. - It appears my friend didn't receive the note that was supposed to go with the flowers, because she didn't know that the flowers were from me. It's a bit tacky for me to text her to see if "anything showed up" at her front door. - A picture taken of the flowers and sent to me would be appreciated. Thank you!”

Helpful Report

(Sun Florist) - Posted 3 years ago

“The order was not delivered and was cancelled”

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(Yasmine Florist) - Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“I ordered flowers for my daughter who is ill for same-day delivery. They did not arrive. I spent time trying to call and then emailed. Floom I did hear back from customer service and they looked into it, but it was a lot of back and forth and I was disappointed she did not receive them on the day I had ordered them. I went with Floom because it said "same Day delivery" for October 1st. They arrived the next day but not until late in the day (5 ish). It proved to be a bit stressful for me. It did not give me confidence in Floom.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“Very ez to order and flowers amazing”

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(Zinnia Florist) - Posted 3 years ago

“Super easy to place the order, a lot of flowers variety and prices, delivery perfectly on time. What else?”

Helpful Report

(Croydon Blooms) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews