Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Order flowers for SAME DAY DELIVERY before 1800. 1800 comes and goes. Emailed at 6pm then 7pm then 8pm still didn’t know what was happening. Next day about 11am. Still have no idea what’s going on. So cancelled order and went with a company that could actually deliver on their promises. Will never use you again.”

Helpful Report

Posted 3 years ago

“Very simple to find an elegant bouquet with the "same-day delivery" option!”

Helpful Report

(Shus Flowers) - Posted 3 years ago

“Our orders were ordered late in the day but Floom managed to still deliver the same day. Excellent service!”

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(Petals In The Mist) - Posted 3 years ago

“A sweet and lovely service saving me a headache when ordering last minute. Definitely a good value for the service received.”

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(F For Flower) - Posted 3 years ago

“The whole experience has been very good. The plant arrived in time for my wife birthday.”

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(Clare Oliver) - Posted 3 years ago

“Everything was great. Would have liked to customize the order delivery time as flowers are special deliveries and would prefer them to arrive at special times rather than within a bulk delivery that goes on throughout the day.”

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(PM Flowers) - Posted 3 years ago

“Same day delivery , beautiful flowers , kind service .”

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(Big Bang Flowers) - Posted 3 years ago

“The flower is really beautiful. My mom absolutely loved it as a mother's day gift.”

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(Showcase Flowers) - Posted 3 years ago

“Easy interface. Quality vendors. Great last minute booking options. Flowers arrived on schedule & looked beautiful just like the photo.”

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(Wild Stems LA) - Posted 3 years ago

“HAPPINESS ACHIEVED! The rose basket was a Mothers Day gift from the talented floral designers at D'Angelos! They made sure my mother received her delivery on Saturday, even though they were slammed, with deliveries. There was trouble getting upstairs with our lobby security.They called me to ensure a smooth delivery! The 📸 📷 of my mom's face says it all! Thanks for everything!”

Helpful Report

Posted 3 years ago

“A very stylish bouquet and card. Delivery same day went smoothly. I will most likely use the service again and can only recommend.”

Helpful Report

(Sunny Florists) - Posted 3 years ago

“I thought the tulips were fresh but for $110, I think there should have been more flowers or fancier tulips”

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Posted 3 years ago

“Beautiful flowers, and the courier followed my instructions. I'm a very happy customer and my best friend loved her flowers. Thank you Floom!”

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(Katie Picco Team) - Posted 3 years ago

“Beautiful arrangement ordered and delivered on Mother’s Day no less!”

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(Diosa Blooms) - Posted 3 years ago

“Floom was really convenient and allowed me to send my sister flowers from across the pond! Awesome service and great selection.”

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(Yasmine Florist) - Posted 3 years ago

“Really great service. Ordered a bouquet for Mother's Day in the morning and my mom had it by the afternoon.”

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(Flowers By Isabella) - Posted 3 years ago

“Efficient and on time. Bouquet in excellent condition.”

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Posted 3 years ago

“my flowers arrived TWO DAYS late. For Mother's Day. Very disapointed.”

Helpful Report

(Flowers By Isabella) - Posted 3 years ago

Hi Andrew, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Easy service to use and great that local florists can be utilised. Cheap postage compared to other sites. Would recommend and will definitely be using again. The flowers were a gift and the recipient was really please with the quality!”

Helpful Report

(Les Soeurs De Fleurs) - Posted 3 years ago

“Great service”

Helpful Report

(Finer Flora) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews