Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has been my worst experience ever ordering flowers online. The florist ignored the delivery instructions and delivered the flowers after my girlfriend had already left work, AND the bouquet looked much worse than the one pictured.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

Hi Michael, thank you for your review. We appreciate your feedback and for you reaching out to us via our support line to rectify this for you. We hope that we can come to a resolution with you, that you are happy with.

Posted 3 years ago

“I would not advise anyone to use this company, they are completely useless, do not provide the products you pay for, they use incompetent and lying partner florists and provide abysmal customer service. I ordered some flowers for my sister’s birthday to be delivered between 10:00 and 6pm, there was someone home the whole time. No delivery and no notification of delivery. I have since been back and forth several times by email (don’t bother trying to call them as no one answers the phone, they don’t even call you back if you leave a message) . When I asked Floom to investigate they eventually came back saying their florist had delivered the flowers and been in contact with my sister - which is not true. I have asked for a reimbursement, but Floom continues to stall by saying they are investigating further. Very frustrating and annoying. Save yourselves the bother and get your flowers delivered by Marks & Spencer’s, or another reliable florist but not Floom.”

Helpful Report

Posted 3 years ago

“Easy to use and the flowers arrived just as they were pictured”

Helpful Report

(Vinetta Flower Gallery) - Posted 3 years ago

“Never actually received the order.”

Helpful Report

(Fleurette D'Amour) - Posted 3 years ago

Hi Kenya, thank you for your review. We appreciate you reaching out to us via our support line regarding this and would like to apologise again, that we were unable to fulfil your order successfully.

Posted 3 years ago

“The order arrived to my mom's house in perfect condition. I ordered online and was able to get last minute same day delivery. Floor was fabulous from order, to arrangement, to delivery. I will definitely order again.”

Helpful Report

Posted 3 years ago

“Excellent service, delivered next day and beautiful condition 🙌🙌”

Helpful Report

(House Of Petula) - Posted 3 years ago

“i needed last minute flowers for mothers day... it was quick easy and arrived ahead of schedule and perfect.”

Helpful Report

(Seasons A Floral Design Studio) - Posted 3 years ago

“Flowers by far not what I expected rip off! Sent 3 complain emails no reply Delivery 3 hours late”

Helpful Report

Posted 3 years ago

“Amazing, that you write the message by hand 🤩 and a swiss german text. 👌🏼 Thanks a lot!”

Helpful Report

(F For Flower) - Posted 3 years ago

“Gorgeous flowers and delivered on short notice - much appreciated!”

Helpful Report

(Rewild) - Posted 3 years ago

“My mother never received the flowers I ordered her for Mother’s Day.”

Helpful Report

Posted 3 years ago

“didn't look exactly like the photo”

Helpful Report

(Rainbow Florist Designers) - Posted 3 years ago

Hi Aria, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Flowers for my grandma still not delivered intended for mothers day! No communication about the delays. My sister also ordered flowers from here for our mom and they said they were delivered but weren’t. So we are 0 for 2 on this website….”

Helpful Report

Posted 3 years ago

“I wish I could leave a good review. I found your company via Goop List which is usually solid. Unfortunately, the flowers that were delivered shared no resemblance to the pic on your site. The arrangement was extremely amateur and half the flowers were dead. Our guests immediately threw them away. I contacted your customer service and the response was inadequate. Ultimately, after three emails, Sam resolved the situation and apologized and refunded the purchase. While acceptable, it does not erase the embarrassment of having sent this disaster of a bouquet to a very important Client. Your failure becomes our failure. Very disappointed. I have included pics of what we ordered from your website and what our Client received. Unacceptable. Regards, David”

Helpful Report

Posted 3 years ago

“One of the worst experiences ordering flowers. The flowers were not fresh at all, and by the following day were wilted and drooped over. I will never order flowers from you again.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

Hi Aly, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“The card for my flowers didn’t arrive. For something so expensive you’d think they could get this right. It’s so simple! When they apologized, the spelled my name completely wrong.”

Helpful Report

Posted 3 years ago

“Came early on Mother’s Day.”

Helpful Report

(Floral Fantasy) - Posted 3 years ago

“The bouquets were as beautiful as advertised, if not more so!”

Helpful Report

(San Diego Floral Design) - Posted 3 years ago

“Easy to order online and the flowers were delivered without any delays. The bouquet was absolutely stunning - I would order from Floom again for sure - highly recommended!”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“Love the 24 hr delivery.”

Helpful Report

(SB Floral Artistry) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews