Floorstore Reviews

Name: Floorstore
Rating: 4.84

4.8 Rating 234 Reviews

97 %

of reviewers recommend Floorstore

Company Reviews

Questions

Metrics

4.8

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0113 831 4310

Email:

sales@floorstoregroup.co.uk

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Floorstore 5 star review on 15th January 2022

Charlotte Hunter

Floorstore 4 star review on 24th August 2021

Mrs Rebecca Richardson

Floorstore 5 star review on 13th July 2019

Mr Clark

Floorstore 5 star review on 12th July 2019

Jane Thompson Interiors

Floorstore 5 star review on 9th February 2019

Mr Paul Hiscoe

Floorstore 5 star review on 22nd September 2018

Mr & Mrs Endicott

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very knowledgeable. Thanks Mike”

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Posted 1 year ago

Thank you so much for your 5-star review! We will share this with Mike to let him know to keep up the amazing work

Posted 1 year ago

“Lovely kind staff ,great value 👍”

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Posted 1 year ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work

Posted 1 year ago

“I highly recommend Matt. So helpful & knowledgeable - made carpet shopping a pleasure.”

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Posted 1 year ago

Thank you so much for taking the time to leave us a rating

Posted 1 year ago

“So helpful and great price to match. Thank you”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 1 year ago

“Brilliant ,choice, and price. Loads to choose from., and fantastic customer service.We will be back for living room carpet soon. Many thanks 😊”

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Posted 1 year ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 1 year ago

“Pleasant experience purchasing LVT,friendly young salesman who understood our requirements exactly.No attempt at persistent upselling as so often happens these days. Providing we are impressed with the product we will definitely use floorsore again.”

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Posted 2 years ago

“Really helpful amd efficient service from Adrian Great quality products and great fitting work from Craig We qre really pleased with everything.”

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Posted 3 years ago

Hi Liz, Thank you so much for taking the time to leave us feedback. Here at Floorstore we always try and give our customers the best possible experience so we are all thrilled that your journey was positive from start to finish! We really hope you enjoy your new floor! Many thanks, The Floorstore Team

Posted 2 years ago

“over the moon with our new flooring - we can’t believe the finish & were so pleased with how simple the process was, thanks again!”

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Posted 3 years ago

Hi Charlotte, Wow that looks absolutely amazing! Here at Floorstore we always strive to make the process as easy for the customer as possible, while still providing excellent standards of customer service. We're all thrilled that you're happy with the service you received and that we were able to help transform your home. We hope you keep us in mind for any future flooring needs :) Many Thanks, The Floorstore Team

Posted 2 years ago

“I'm absolutely impressed by the service I've been getting from the staff at the Regent Street Leeds store, I would 100% recommend this place and guarantee you won't be disappointed”

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Posted 3 years ago

Hi Rebecca, We really appreciate you taking the time out to share your 5* experience with us. We put customer experience and satisfaction is our priority, so I am the Regent Street team will definitely be happy to read what you wrote. Thanks for your kind words and we look forward to seeing you again! The Floorstore Team.

Posted 3 years ago

“These guys know their game inside out. I walked in urgently needing a solution to a flooring problem. They sorted it.”

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(Floorstore Outlet, Regent Street) - Posted 3 years ago

Hi Paul, thank you very much for letting us know about your great experience in one of our branches 😊 customer satisfaction is key for Floorstore and we hope to see you in-store again soon!

Posted 3 years ago

“Excellent from ordering to fitting”

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Posted 3 years ago

Hi Malcolm, Thank you very much for taking the time to let us know about your great experience 😊 good customer service is key for Floorstore and we cannot wait to see you in-store again soon!

Posted 3 years ago

“Used the floorstore once again and fantastic as always. Easy to deal with, helpful and good service from start to finish.”

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Posted 4 years ago

“Excellent service from the guys”

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Posted 4 years ago

“We received incredible service from first contact to having our carpets fitted. Liam was very helpful in helping us chose the best options for our house, and he was certainly right, we are so pleased with the results. We were well communicated with throughout and would not hesitate to recommend. We will be using floorstore for future flooring requirements without a doubt. Thank you!”

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Posted 4 years ago

“Excellent service and Wayne’s fitting quality was exceptional!!”

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Posted 4 years ago

“Great customer service and delivery on time. This is my second time ordering from the company and will always have them considered for any future flooring needs and I won’t hesitate to recommend them. Big thanks to Lee!”

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Posted 4 years ago

“Friendly and knowledgeable – actually, really impressive service: phoned up with order late on Friday, flooring delivered on Wednesday morning. This included amending the order (mix-up over size of herringbone flooring, mine not theirs) and then request on the Monday for an extra item – all delivered by 10.30 on the Wednesday, including the extra item (they’d anticipated I’d call back to add the extra item so did it for me to avoid additional delivery costs). Exactly the service you want, particularly with complicated and expensive items like floors – thank you.”

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(Floorstore, Harrogate) - Posted 4 years ago

“We recently purchased a product from Floorstore called Sanders & Fink Traditional Oak for our kitchen and hallway. I must say that it looks absolutely fantastic, however the secret is also to have this product fitted by an expert with this product to help towards the excellent finish. Also great service from Steve at the Wakefield Store. Steve & Deirdre Marr Doncaster”

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(Floorstore, Wakefield) - Posted 5 years ago

“Floorstore managed to get my order to me only a week late inspite of the Coronovirus lockdown. They chased the supplier in Belgium and kept me informed along the way and allowed collection under social distancing conditions from their warehouse. Well done to them for their efforts during these difficult times.”

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(Floorstore, Wakefield) - Posted 5 years ago

“Great service and advice, and delivery all as planned.”

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(Floorstore, Leeds) - Posted 5 years ago

Floorstore is rated 4.8 based on 234 reviews