Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Floorstore Reviews

4.8 Rating 227 Reviews

96 %

of reviewers recommend Floorstore

Company Reviews

4.8

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Floorstore:

Floorstore, widely recognised as one of the UK’s leading flooring suppliers.

Established in Leeds since 1961 we are a family run business constantly striving to introduce new products sourced from all over the world, offering us a leading edge against our competitors, in all aspects of the floor covering market.

Here we pride ourselves on offering the highest quality products at the best prices, fitting and delivering throughout the UK on a daily basis, with our sales team sharing over 150 years of collective knowledge in the flooring sector.

Our awardwining showrooms are seen to be a leading light in developing flooring’s tailored to the customer’s requirements. Come visit us and explore our vast range, or call and speak to a friendly advisors.

Visit Website

Phone:

0113 831 4310

Email:

sales@floorstoregroup.co.uk

Floorstore 5 star review on 15th January 2022

Charlotte Hunter

Floorstore 4 star review on 24th August 2021

Mrs Rebecca Richardson

Floorstore 5 star review on 13th July 2019

Floorstore 5 star review on 13th July 2019

Floorstore 5 star review on 12th July 2019

Jane Thompson Interiors

Floorstore 5 star review on 9th February 2019

Floorstore 5 star review on 22nd September 2018

Mr & Mrs Endicott

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice in shop. Staff really helpful.”

Posted 5 months ago

Thanks so much for sharing your experience with us

Posted 5 months ago

“We were showed around by Stewart and such a lovely guy and very helpful. Thanks Stewart.”

(Floorstore, Leeds) - Posted 6 months ago

Thank you so much for taking the time to leave us feedback

Posted 5 months ago

“I recently popped into a floorstore outlet in Leeds, and I couldn't be happier with the service i received from Oneil, my shopping experience was so good I haven't laughed so much in a long time. Who knew placing an order could be such a great experience? The checkout process was smooth, and I received my order promptly. Thank you to all at the floorstore outlet and a special shout out to Oneil.”

Posted 6 months ago

Thank you for your review. We will share this with the store team to let them know how we are doing.

Posted 6 months ago

“Absolutely love my stair runner and stair rods! So impressed with how the runner was fitted and the whipping done all on site to ensure the perfect fit!”

Floorstore 4 star review on 24th August 2021

Posted 2 years ago

Hi Rebecca! We really appreciate you taking the time out to share your experience with us. We put customer experience and satisfaction as our priority, our team will definitely be happy to read what you wrote. Hope you love your beautiful bespoke stair runner. Thanks for your kind words and we look forward to seeing you again! The Floorstore Team.

Posted 2 years ago

“Very friendly helpful staff got everything I needed”

(Floorstore, Wakefield) - Posted 4 years ago

“customer service within store excellent but failed to ring us when an order had arrived. This would not put us off purchasing from them or recommending them to others”

(Floorstore, Wakefield) - Posted 5 years ago

“Good to do business with,straight forward and professional”

(Floorstore, Wakefield) - Posted 5 years ago

“Still waiting for floor to be laid, but as for the customer service I would like to comment. We went to the Wakefield store where the owner of the company was very helpful. We went back a few days later and a lady served us. We asked about door plates as there was not an exact match to the floor we had chosen, and she just said we haven't got anything and considering how much we were spending she had no sales technique. We said if we couldn't get a door plate we would not bother with the purchase she didn't seem bothered with this, but luckily for us the owner's son overheard the conversation and went and got a door plate to show us, upon seeing this we purchased the flooring. If we hadn't been in a few days earlier and been treat better then we wouldn't have purchased the flooring as everything seemed too much trouble for the lady.”

(Floorstore, Wakefield) - Posted 5 years ago

“The General Manager was v helpful”

(Floorstore, Wakefield) - Posted 5 years ago

“Good service and friendly staff”

(Floorstore, Wakefield) - Posted 5 years ago

“Wonderful service at the store and mentioned all the necessary discount you may be able to get”

(Floorstore Outlet, Regent Street) - Posted 5 years ago

“After a minor hiccup with my first order everything turned out ok and the second order went as planned. The carpet and laminator fitters were excellent”

Floorstore 4 star review on 23rd August 2018

(Floorstore, Wakefield) - Posted 5 years ago

“We were recommended to the store by our son. The service was good, and only issue was their calculator for number of packs was much too tight and we had to order another pack of flooring to finish off the job, despite having provided very accurate measurements.”

(Floorstore, Wakefield) - Posted 5 years ago

“Very helpful salesman, Adam. Carpet fitters also very good and helpful with moving things.”

(Floorstore, Leeds) - Posted 6 years ago

“Good choice of flooring”

(Floorstore, Leeds) - Posted 6 years ago

Floorstore is rated 4.8 based on 227 reviews