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Florida Masters Reviews

4.3 Rating 176 Reviews

84 %

of reviewers recommend Florida Masters

Company Reviews

4.3

Based on 176 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Florida Masters:

Florida Masters are dedicated Florida specialists, acting as a retail agent of Major Travel. We have over 20 years of experience in selling Florida holidays, having established a superior reputation for providing great holidays at great prices, with great customer service.

Visit Website

Phone:

0203 551 4051

Email:

enquiries@floridamasters.co.uk

Location:

Unit 14 Spice Court, Ivory Square, Plantation Wharf, Battersea Park
London
SW11 3UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible, stressful experience! We booked our holiday to Disney a year in advance. We thought everything was sorted only to have our flights changed at the last minute. We then found that the transfer from Tampa airport to the Disney resort didn’t actually exist! It was only due to continual request for our transfer information from Florida Masters we found this out. Otherwise we would have been stuck in Tampa airport with no way of getting to the hotel. This lead to 3 weeks of constant emails and phone calls on our part and lack of response on theirs. The flights booked for us were terrible. We did not make one of our connecting flights due to a lack of time between landing and getting to our connection. This resulted in a 33 hour journey home and Florida Masters have shown very little interest in our situation. Never going to book with them again! I would advise anyone thinking of it not to bother using them as they ruined our holiday! What is worse we recommended them to our friends and they had an equally awful experience!”

Posted 4 years ago

“This is the worst worst company I have ever dealt with. The after sales service is awful, they have made so many mistakes and they ignore emails and then lie to you. They don’t provide you with what you’ve booked. They don’t answer the phone. Shocking service will never ever use them again.”

Posted 4 years ago

“DO NOT BOOK!!! with FLORIDA MASTERS. We travel in a couple of days and have spent the last 2 weeks chasing our flight confirmation and accomodation vouchers. We have been fobbed off and told to call back closer to the departure date. For the last 2 days we were promised our paperwork only to find out that that they had not booked our flights or accomodation. Now they are offering us a different flight and still cannot send us any accomodation details. We paid for this holiday over 14 months ago only to be completely stressed out days before we are supposed to go. No one at Florida Masters seems to be bothered and we just keep getting told they will resolve it and will call us back, but they never do. I urge anyone not to bother with this company if you want a stress free holiday, but if you like having to chase up and call a number that keeps hanging up on you or just rings out then this is the company for you! Terrible company and will never book with them again”

Posted 4 years ago

“Oh my gosh where do I start.. Apart from STAY AWAY.. 1st. Booked for Disney hotel so rung Disney to request a low floor and 2 rooms together, we wasn't even booked in. 2nd.. Flight's kept getting different times Florida Masters used the 1st excuse on flight's not out (they were my husband checked the number) so they used the excuse on booking seat's that were a party of 6 so to big. ARE THEY FOR REAL. so we could be anywhere but again no seats. The ATOL protected, well I went to a travel agent and you should be given ABTA protection. The list goes on and on. So rung to get deposit back as nothing was booked. It took me roughly 4 weeks of constant calls, messages left, 2 email address, passed about to about 4 different ppl saying its goes in today and 1pm 3pm ring back at 5pm if not then no one answer's , give it 5, days oh we forgot , there off constantly at wedding's on holiday, and again excuses to avoid. It was the worst holiday company I have ever dealt with. Went to tui got everything I wanted with no problem my hotel is booked everything requested in there seats picked, can't ask for better. All I can say is these 5 star ratings are they really from customer's.?? Please be very careful when considering this company. If I could give it.. 0 rating i would.”

Posted 4 years ago

“Totaly shocked with service from florida masters was put in a filthy villa customer service is shocking”

Posted 5 years ago

Dear Mrs Johnston. Thank you for your review. Just to recap. The day after you arrived at the villa we received your email that you were not happy. We got straight onto the villa management team to fix the problem and within a few hours they had offered us another villa, a 6 bedroom with hot tub, but you refused to move saying that you wanted compensation. We explained that the villa supplier wouldn’t offer compensation if you were not willing to let them fix the problem in resort. You again said you didn’t want to move, so then the villa management tried for several days to come and clean the villa but you would only allow them access at 530 in the morning. Sometimes things happen that are out of our control, we will always fix them the best way we can, but only if we are allowed too!! Regards. Florida Masters.

Posted 5 years ago

“Avoid this company. Pay the extra and book with someone else. We are due to travel in 6 days to Florida, after untold phone calls, they finally calls us back and say we can’t fly direct and we must have an indirect flight. Apparently there is nothing they can do about it and we can’t complain as it’s in their T&C’s. We had this holiday booked for well over a year, and they only decided to change our flights 5 days before travel. Complete joke of a company with awful customer service. AVOIDE AT ALL COSTS”

Posted 5 years ago

“I had to cancel my booking due to unforseen circumstances. Having paid £1,500 upfront, I was told at time of booking that this was the deposit plus the cost of park tickets and car hire. I am now being told I will forfeit all of my initial payment, despite several calls and numerous emails I am still waiting for someone to come back to me to resolve this issue.”

Posted 5 years ago

“we have used Florida master for 5 yrs and would of highly recommended them. Not any more, we have been trying to book a villa with them. we were told they would send us a number of villa in email. That never materialised and when we called Scot young from Florida masters it kept going to answer phone , he never bothered phoning back, then spoke to a James who promised to personally take charge and have villa in an hour. a women called who didn't have a clue while she called and didn't even k ow they ARRANGE just villas. they don't seem to know what there doing at all which is a shame as they use to be a really decent people.”

Posted 6 years ago

“Took our money and hung us out to dry with a terminally ill father to worry about the cost was cheaper to go with Virgin than to pay the "incurred costs" attached with rebooking with this bunch. Thanks for nothing Florida Masters.”

Posted 6 years ago

“From my experience once you pay your deposit the customer service is non existent. After paying the deposit it took 4 attempts for them to get the invoice correct. I contacted the company 8 weeks ago to cancel the holiday due to medical reasons and I am still waiting on the final invoice to provide this to my insurance company. I have chased this up with two members of their staff, but to no avail. I wouldn't recommend this company or even consider using them again in the future”

Posted 6 years ago

“Awful company we allocated a townhouse on arrival someone was in it they should have contacted us to tell us we had been moved, the frustrating thing was no contact with the company while we there, as we know florida well we sorted it out but if it HD been somebody first time it would have been scary,”

Posted 7 years ago

“The customer service leaves a lot to be desired. Everything appears OK until you book a holiday and they have your deposit money and then the service is non-existent. I have emailed on several occasions and left phone messages for my agent Ashley but I am not getting any straight answers to my question. I was told that he was on the phone and 'unavailable to talk to me' but then when he emailed back a week later he made the excuse that he had been on holiday for a month and only just got back. He still hasn't answered my question though. AVOID AT ALL COSTS”

Posted 7 years ago

“first of all had a good price, I was expected to book a villa with no pictures no flight details and no full details of the 2 car hire , requested this on many occasions only when I said I was going to make a complaint did I finally get some pictures but this time with no cost requested an update on the cost many times but still no reply. makes me think that I was sent some random pictures . also the phone number I was given does not exist. The name of the rep is ALASDAIR NADAR. KEEP CLEAR OF THIS COMPANY”

Posted 7 years ago

“Still awaiting to be unsubscribed.”

Posted 7 years ago

“I was charged an adult flight price for my child who is 15 when we fly. I paid my flights all before the due date. When the legislation came into force about 12-15 not paying tax for flights I contacted them for my refund of £71.00 to date I am still waiting after numerous telephone calls and emails. Crap customer service after you have booked just want your money and nothing else”

Posted 7 years ago

“1. Flights changed three times - the last time after we had paid our full balance and without prior notification resulting in reduced quality transatlantic flight from UK to US despite our requirements being absolutely clear at the quote stage. 2. Had to book our own Disney Express transfer from MCO despite email confirmations from Florida Masters agent(s) that this would be dealt with as part of the booking process. 3. Compensatory voucher to cover return transfer to MCO never received, despite email and telephone assurances. 4. Repeated failures to respond to emails/voicemail messages. As regular travellers to the USA we will NEVER use Florida Masters and/or Major Travel again. If anyone is even remotely interested I will happily provide the names of the individuals who provided such appalling customer service as well as the name of one member of staff at Major Travel who tried her best to help.”

Posted 7 years ago

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Florida Masters is rated 4.3 based on 176 reviews