“Sent a gift few gifts for my mom o Mother's day. They only delivered part of the gift. Asked them to send me a photo of delivery which they dont provide. Asked them to redeliver but they did not. They were not helpful at all. Never using fnp again.”
“It’s a scam! Ordered a cake for delivery in the US. They say they attempted delivery - no one came nothing. Sadly paid again to attempt delivery again - still nothing! Just avoid.”
“Just read the rest of their reviews. They aren't an appropriate business, they just sent half dead flowers, ruin special occasions and runaway with your money”
“Fern and petals disappointed me; it was my first time using their service; it was mothers day; ordered a mango cream eggless cake and flowers for my mum; both of them were half ass done; cake was below average; it was delivered in a disarray with icing and chocolate cone on one side of the box; not temp controlled at all; they sent flowers separately instead of sending it along with cake and that too almost by 4 hrs late; the flowers were not fresh; not worth ur time and money; please do not order from them as they will disappoint u too; please note we threw everything out the same day as nobody liked it in the family!”
“I placed an order for flowers with this online service, but they failed to deliver it, and they've yet to refund my money. It seems they're just in the business of taking orders and pocketing the cash without any intention of fulfilling them. Beware of their shady practices. I will never ever order from FNP again.”
“Very bad experience with ferns and petals . They do not adhere to their promise at all nether they attend the call to resolve the issue .
My daughter ordered from Canada on 12 th May ; still I haven’t received the order . And they are lieing that they tried to deliver.
Please we’ll need to break their monopoly .
Still trying to contact them to refund the money back.”
“The Company confirmed my delivery slot to be before 3 pm. Despite my request in their chat box for cancellation at 3:30 pm due to the delay, they proceeded to deliver the flowers at 8:46 pm, long after my 83-year-old aunt had retired for the night.
They also altered the flower color from WHITE to PINK without my approval. Nobody contacted me.
I kept trying to call but nobody answers. Even their Chat box put me on hold indefinitely.
Total waste of money and time.”
“Be careful ordering since they failed to deliver my three items on Mother Day. One item delivered one day before the date of event, Cake was delivered at 9pm on Mother’s Day which was late since mom had ate other cake that day we got it locally, and third item has not been even delivered. Funny thing is online say deliver May 11th while order was confirmed to Deliver on May 12th. No one contacted me for the late. Online is non responsive.”
“Pathetic services ....Don't order ....ordered a bouquet for 12th mothers day one day prior...they didn't deliver with8n the time slot of 10:00pm ....A4oung 11 pm on mothers day they are calling that the flowers ordered are not available....”
“Please DONT order anything through Ferns and Petals. Pathetic customer service . FNP are playing it so safe by giving a delivery window from 6 am - 10 pm . The customer needs to wait for almost 16 hours because the delivery can happen anytime . Its beyond 8pm on mothers day and i still havent recieved the flowers i ordered . Is this the way to treat customers??”
“DO NOT ORDER FROM THIS SITE! PERIOD.
I ordered a delivery service of an expensive cake to be delivered on Mother's day on Friday. On Sat morning, I received an email indicating the cake is no longer available and I had promptly replied on what cake to replace. On Sat night, I received an email indicating a delivery was made. I decided to call and verify the delivery and no delivery was made.
I had tried to contact the company through the chat bot on the website as well as calling the number and none of it works! I'm very disappointed and I will be disputing the charge if the delivery has not been made before the end of the day.
Ref Order No: 5216811201
I REPEAT. DO NOT ORDER FROM THIS SITE!”
“Accepted the order with full payment 3 days advance of the delivery day on Mother’s Day
Delivery date was 12th May. Called at the last minute that 2 out of the 4 products are not available
Later cancelled the order in their own.”
“Very bad customer service.. i had to cancell an order worth some 7000rs and i was issued gift coupons to use it for future, without any expiry date. The next time i tried to order i recieved rhe message that the coupon code has wxpired.. i struggled so much to reissue the certifiacte and place a order worth 800 rs.. finally i was successful after lot of back and forth and the headache.. i still had 6000+ rs left for which i tried to place order after few days and still not able to order.. going back and forth.. every time talk on their chat app they keep me hanging for hours and finally close the chat without resolving. Never never never order from this site.. no doubt the times i had successfully ordered cakes the quality of their cake is very good.. but their customer services and processes really sucks. Specially if you are tryinf to. Get ur money back”
“Cake did not get delivered.
I ordered cake for my parent's anniversary. The delivery time I selected was 8am to 3pm. FnP changed it to 8am to 9pm. I was OK with that. But then they did not deliver till 9pm. I was not getting any response from FnP. My parents were waiting for the Cake to celebrate their anniversary, as I live in Dubai and they live in India. At 10pm, which way beyond the delivery time, the local partner of FnP called my Father and told that they have a cake order and they want to deliver it. The delivery came at 10:35pm in the night. What kind of time is that to deliver a Cake? My parents were asleep and could not receive the Cake. FnP ruined my parent's anniversary. I do not live in India, my parents live their alone. It is very disappointing and hurting to see this happen. The order was paid for in Advance and there is no refund as well. FnP just absorbed the money. I am never ordering from FnP again and will tell this to all my contacts in social media as well.”
“CAM...FRAUD. It's a fraud. Stay away. Card details got compromised the minute I placed transactions with them and lost hundreds of dollars. FRAUD...SCAM”
“Their flowers are not even fresh. Some flowers are out of shape. You can see the actual one versus the pic from their website. It's not even close.
Seemed like they are not very honest with their business. Will never buy from them again!”
