fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.15

4.2 Rating 677 Reviews

78 %

of reviewers recommend fonegiant

Company Reviews

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Metrics

4.2

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 4th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very cheap”

Helpful Report

Posted 6 years ago

“When I received my phone the SIM card and SIM tray extraction tool were missing. I sent a message regarding this a few days ago but have so far heard nothing. Not too impressed.”

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Posted 6 years ago

“Received My iphone X , the condition of the phone is great. However , no charging cable no headphones were provided.”

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Posted 6 years ago

“So far very very bad experience. Ordered phone over weekend, paid with Paypal. No information received. They are not answering emails, on phone calls or messages on the web.”

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Posted 6 years ago

“Really pleased with my Note 8. The description was accurate, it arrived quickly, and was excellent value. I had some queries before hand and their customer service couldn't have been more helpful in resolving these.”

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Posted 6 years ago

“The phone I ordered came in good time. However, there are intermittent problems with the screen (which weren't obvious initially) - it frequently changes brightness and flickers which us very annoying. Fonegiant have not responded to my online query or a seperate email to customer services. Their phone line is not open during evenings or weekends so I have not been able to call yet. I will keep trying but I'm very unimpressed and will not be recommending them to anyone.”

Helpful Report

Posted 6 years ago

“I have known their shop on Ladbroke Grove for many Yeats and they have always delivered exactly what they said they would, and most importantly, if there was ever a problem they fixed it! I recommend them.”

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Posted 6 years ago

“iPhone delivered after the Christmas delay (7days). Worth the wait though. Great condition for a refurb. Will buy again from Fonegiant. J.W.K from Worthing.”

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Posted 7 years ago

“Ordered phone on Friday and received next day..customer service was very helpful..and the phone was in excellant condition and working order, 🤗🤗”

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Posted 7 years ago

“the best service so far, very helpful and true professionals”

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Posted 7 years ago

“Overview Reviews About Fonegiant Logo Fonegiant Reviews 27 • Poor Star 1 Star 2 Star 3 Star 4 Star 5 Reviews Excellent 41% Great 7% Average 0% Poor 11% Bad 41% Filter by: Luke Watson Luke Watson 7 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Published 19 hours ago AVOID AT ALL COST AVOID AT ALL COST I placed an order totalling just over £400! Never received any confirmation from them, so had to chase them, and was told they would confirm the payment with there finance department. I contacted them yesterday, and they advised my payment had cleared, and my order would be sent out, and I would receive it today. I then get an email this morning, stating my order has been stopped as it didn't pass there security checks, and that they would refund. (Going by previous reviews, that will most likely not arrive) Customer service is appauling! No answer to phone calls, no live chat at all today, very brief responses to emails, if your lucky to get a response at all! Avoid Avoid Avoid”

Helpful Report

Posted 7 years ago

Hi The reason why your order was cancelled because you have used a fraudulent card details for payment. This order have been cancelled further more you have attempted you use another fraudulent card on 11 November on our Website and on 3th November you made payment via PayPal which was reserved by paypal as fraudulent transaction.

Posted 7 years ago

“Absolutely appalling company, DO NOT USE FONEGIANT. I ordered a phone in August, which was not in stock. They sent the wrong phone with half the GB memory I ordered in October as a replacement, without any refund (granted, there was a misunderstanding and I take partial responsibility for that), so I returned the phone to them as advised. They received it 2 weeks ago and still haven't sent a replacement, and they do not respond to phone calls or email. They are refusing to refund me the £170 I paid in August (it's now November and I still do not have a phone), because it has been 'more than 14 days since I ordered' - even though it was almost 2 months before they sent the (wrong) phone! Shocking customer service. I still do not have a phone, and I have not been refunded either.”

Helpful Report

Posted 7 years ago

“Phone arrived locked, code sent after a day and then unlocked. But now after exhaustive setting up time, factory resets etc it appears the USB port is damaged. finding it difficult to get hold of anyone at fonegiant to talk to me. Phone just goes to an unnamed mail box. Hoping they will contact me and provide a solution quickly. Have sent two emails.”

Helpful Report

Posted 7 years ago

“Really Fast shipping and phone is great.”

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Posted 7 years ago

“My order was fulfilled within a week and was exactly as described. However, other than an automated email accepting the order there was no other communication from them despite their promise to advise when it had been shipped. I emailed them twice to ask them to confirm that they intended to fulfil the order but there was no response. Would have given 5 stars if the communication was better.”

Helpful Report

Posted 7 years ago

“Barbara S., Llandudno, Conwy. 14/04/2018 I found what I wanted easily - the site was easy to navigate and made my shopping experience very easy and stress free. My Phone was delivered quickly, and in good order, although reconditioned it is in very good condition, and the price was within my small budget. My only concern was that I didn't get the free EE SIM as promised, but that was no real hassle I just contacted EE and ordered one.”

Helpful Report

Posted 7 years ago

“DO NOT BUY FROM HERE!!!!!. I bought a Samsung note 3 after one week it stopped charging. So I emailed them and complained. They said they would send a new one out to me. I sent the phone back at my own expense. The company then proceed to send me back the same phone saying they had fixed it. Nothing had changed. Phone was still not charging I believe they didn't even look at it because it was so obvious it wasn't working. I then sent the phone back, again at my own expense. I then proceeded to ask for a refund as it had only been two weeks and the phone came with a 3 month warranty. The company did not give me a straight answer and I have now sent numerous Emails requesting a refund and they have not responded so I'm left with no option but to pursue my refund through the small claims court. The company is a joke and have zero customer skills. I have been more than fair with them as this has been going on over a month now and is still not resolved. So if you are reading this don't spend a penny here..take your money elsewhere this place is awefull.”

Helpful Report

Posted 7 years ago

“I purchased a refurbished smartphone from fonegiant yesterday. Today I have received an email from someone, unconnected with fonegiant except that he has also bought a phone from fonegiant. Well, it seems fonegiant has sent someone else my phone with my details included in the packaging! A simple error perhaps of putting the phone in the wrong package, but seriously, my 5 year old can match up cards with the right envelope. How hard can it be?”

Helpful Report

Posted 7 years ago

“A week has passed now since I bought a HTC 10 to replace my dying Galaxy S4. So far I have seen no issue with the device and it arrived most ways cosmetically perfect, apart from a minor paint stuff (however, won't dock points for that because the phone was never rated as flawless). Only thing that is more one to keep in mind, rather than a fault on Fonegiant's part, is that if you order over the weekend then your device will not arrive until Tuesday at the earliest as the store is closed over the weekend.”

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Posted 7 years ago

“I ordered an Samsung S7 edge. The phone was great, no problems with it and was unlocked. Will be buying one for my family as well.”

Helpful Report

Posted 7 years ago

fonegiant is rated 4.2 based on 677 reviews