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fonegiant Reviews

4.2 Rating 649 Reviews

79 %

of reviewers recommend fonegiant

Company Reviews

4.2

Based on 649 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 6th March 2023

Miliken Jesse M

fonegiant 5 star review on 6th March 2023

Miliken Jesse M

fonegiant 5 star review on 17th February 2023

fonegiant 5 star review on 17th February 2023

fonegiant 5 star review on 12th January 2023

fonegiant 5 star review on 22nd November 2022

Jared C McKinnon

fonegiant 5 star review on 9th November 2022

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO YOURSELF A FAVOR DO NOT DEAL WITH THESE PEOPLE we ordered a phone as they advertise all unlocked phones for sale phone arrived locked to a network not the one we use then no response to phone calls and someone with little command of English replied but still we can't use the phone DO YOURSELF A FAVOR DO NOT DEAL WITH THESE PEOPLE”

Posted 4 years ago

“Terrible customer service. Placed an order on the 10 June for a Huawei P20 Lite. Phoned on the 11th of June to confirm if the phone would be delivered next day as promised I was promised this would be the case. After the 13th June I received an email with a tracking code that was false, I then phoned again on the 14th and was told it was with Royal Mail. After the weekend I contacted the company to be told it was with Royal Mail and its their problem, but ho does that make sense when I was given a tracking code that was not showing up on the system? The lady I spoke to put the phone down 3 times and again each time told me the phone was with Royal Mail, after I pressed she then asks when I placed the order and proceeds to blame a myriad of other reasons. Avoid this company at all costs”

Posted 4 years ago

“I ordered a phone 17 days ago. They took my money but the phone has not arrived and there has been no response to three emails and a phone call. Do they exist? Avoid this website!”

Posted 4 years ago

“The phone I received wasn’t as I expected but they offered a replacement or refund immediately. I was a little dubious but they did what they said and quickly with no hassle. Pleasantly surprised!”

Posted 4 years ago

“Ordered a refurbished iPhone 6S at 8.30am, received confirmation that order had been received. At 12.30 received update that it had been shipped, arrived well packaged the next day. Description was spot on. Works fantastically. Will definitely recommend them.”

Posted 4 years ago

“Didn’t really show proof of how this website isn’t a scam and should’ve showed more pictures for the iPhone 7. It’s just not reliable for me.Sorry.Thank you anyway.”

Posted 4 years ago

“Hi, Over a week ago, I have sent an email to Fonegiant, still had no reply regarding the fact that they are selling imported phone without informing the buyer, The issue with this situation is I can no longer use samsung pay with the Samsung Note 9 that I have purchase.”

Posted 5 years ago

“Very quickly the delivery and the phone look really new! Thanks a lot...”

Posted 5 years ago

“It's nice service and good price phones I love dat tnks”

Posted 5 years ago

“I ordered an unlocked sony xperia xz , it arrived 4 days later not unlocked at all- they took my money, the phone was also faulty, the charger could not fit in the charging port, I called them, it was like speaking to a brick wall, i mailed them, no response , I have tried numerous times to get them to answer my messages and calls, I am out of pocket now, I have returned the phone to them but whats the betting they say they did not receive it, anyway i`ll contact my bank and see what they say..”

Posted 5 years ago

“Advertised a phone as in stock for next day delivery, took payment, then said it wasn't in stock. I rang the next day to be told that another would be sent out and I would have it next day, but again didn't turn up and tried to fob me off with a phone with scratched screen after paying for one in excellent condition. These people lied to me twice. Now I've got to sort out a refund, luckily I paid by paypal”

Posted 5 years ago

“My Order #100015411, I bought a''Huawei P9 Lite 16GB 4G Black - 5.2' LCD- 13MP Camera - 3GB RAM '' from this site, in full description fonegiant mentioned: ''NETWORK Technology GSM / HSPA / LTE LAUNCH Announced 2016, April Status Available. Released 2016, April BODY Dimensions 146.8 x 72.6 x 7.5 mm (5.78 x 2.86 x 0.30 in) Weight 147 g (5.19 oz) SIM Dual SIM (Nano-SIM, dual stand-by) DISPLAY Type IPS LCD capacitive touchscreen, 16M colors Size 5.2 inches (~69.9% screen-to-body ratio) Resolution 1080 x 1920 pixels (~424 ppi pixel density) Multitouch Yes - Emotion UI 4.1 PLATFORM OS Android OS, v6.0 (Marshmallow) Chipset HiSilicon Kirin 650 CPU Quad-core 2.0 GHz Cortex-A53 + quad-core 1.7 GHz Cortex-A53 GPU Mali-T830MP2 MEMORY Card slot microSD, up to 256 GB (uses SIM 2 slot) Internal 16 GB, 2/3 GB RAM CAMERA Primary 13 MP, f/2.0, autofocus, LED flash, check quality Features 1/3" sensor size, 1.12 μm pixel size, geo-tagging, touch focus, face detection, panorama, HDR Video 1080p@30fps, check quality Secondary 8 MP, f/2.0 SOUND Alert types Vibration; MP3, WAV ringtones Loudspeaker Yes 3.5mm jack Yes - 24-bit/192kHz audio - Active noise cancellation with dedicated mic COMMS WLAN Wi-Fi 802.11 b/g/n, WiFi Direct, hotspot Bluetooth v4.1, A2DP, LE GPS Yes, with A-GPS, GLONASS/ BDS (market dependant) NFC Yes (L31, L21 only) Radio FM radio USB microUSB v2.0 FEATURES Sensors Fingerprint, accelerometer, proximity'' But when I asked to seller about dual SIM functions, seller informed me this mobile only support single SIM. I am really surprised that how they can say it when it's clearly mentioned ''SIM Dual SIM (Nano-SIM, dual stand-by)''. I really don't trust this seller for further any transactions.”

Posted 5 years ago

“Very cheap”

Posted 5 years ago

“When I received my phone the SIM card and SIM tray extraction tool were missing. I sent a message regarding this a few days ago but have so far heard nothing. Not too impressed.”

Posted 5 years ago

“Received My iphone X , the condition of the phone is great. However , no charging cable no headphones were provided.”

Posted 5 years ago

“So far very very bad experience. Ordered phone over weekend, paid with Paypal. No information received. They are not answering emails, on phone calls or messages on the web.”

Posted 5 years ago

“Really pleased with my Note 8. The description was accurate, it arrived quickly, and was excellent value. I had some queries before hand and their customer service couldn't have been more helpful in resolving these.”

Posted 5 years ago

“The phone I ordered came in good time. However, there are intermittent problems with the screen (which weren't obvious initially) - it frequently changes brightness and flickers which us very annoying. Fonegiant have not responded to my online query or a seperate email to customer services. Their phone line is not open during evenings or weekends so I have not been able to call yet. I will keep trying but I'm very unimpressed and will not be recommending them to anyone.”

Posted 5 years ago

“I have known their shop on Ladbroke Grove for many Yeats and they have always delivered exactly what they said they would, and most importantly, if there was ever a problem they fixed it! I recommend them.”

Posted 5 years ago

“iPhone delivered after the Christmas delay (7days). Worth the wait though. Great condition for a refurb. Will buy again from Fonegiant. J.W.K from Worthing.”

Posted 5 years ago

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fonegiant is rated 4.2 based on 649 reviews