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fonegiant Reviews

4.2 Rating 633 Reviews

78 %

of reviewers recommend fonegiant

Company Reviews

4.2

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 6th March 2023

Miliken Jesse M

fonegiant 5 star review on 6th March 2023

Miliken Jesse M

fonegiant 5 star review on 17th February 2023

fonegiant 5 star review on 17th February 2023

fonegiant 5 star review on 12th January 2023

fonegiant 5 star review on 22nd November 2022

Jared C McKinnon

fonegiant 5 star review on 9th November 2022

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a blackberry PRIV but 3 was ago. done gets extremely hot. can't hold it after 15 mind. they visual keypad and phone key pad stops working after 20 mind. keep restarting phone. took 5 emails before I got a reply. offered an exchange. I omitted for Samsung galaxy note. still waiting forward respone. very worry to see all these negative.comments”

Posted 4 years ago

“Didn’t really show proof of how this website isn’t a scam and should’ve showed more pictures for the iPhone 7. It’s just not reliable for me.Sorry.Thank you anyway.”

Posted 4 years ago

“When I received my phone the SIM card and SIM tray extraction tool were missing. I sent a message regarding this a few days ago but have so far heard nothing. Not too impressed.”

Posted 5 years ago

“Phone arrived locked, code sent after a day and then unlocked. But now after exhaustive setting up time, factory resets etc it appears the USB port is damaged. finding it difficult to get hold of anyone at fonegiant to talk to me. Phone just goes to an unnamed mail box. Hoping they will contact me and provide a solution quickly. Have sent two emails.”

Posted 5 years ago

“First phonr delivered quickly and looked in lovely condition. Withing 6 weeks there were problems, and getting the repair done was exhasting. 3 without a phonr weeks later a replacement phone is sent, but without the brand new charger i had sent with my original phone, instead a filthy chewed up wire that looked like a dogs. Chew toy, and the usb adapter fell apart in my hands as i unplugged it. 4 weeks later there are problems again, even getting a returns label is hard work, with the standard response being connect to i tunes and go into recovery mode. Not going to fix a failed logic board as with thd 1 st phone and definitely not going to fix a swollen battery, as is the issue with the 2nd phone. Both times i have had to constantly chase to find out whats going on, 2nd phone was retutned 6 days ago and havent heard a peep. And again, without a phone, how long for this time??”

Posted 5 years ago

“I paid for a brand new phone. They emailed me to tell it was unavailable, so foolishly I accepted a replacement but they sent the wrong one. I had to pay to send it back and then they sent an what they said was an ‘A’ grade phone with chips and scratches on case and screen. Won’t ever use them again,”

Posted 6 years ago

“I purchased an iPhoneon 2nd ofAugust I have not received yet and they told me the second day delivery”

Posted 6 years ago

Apologies for the inconvenience We have fully refunded your order already Best Regards

Posted 6 years ago

“The phone was described as "grade B, 8/10". It is covered in chips to the rear and around the bezel, and the battery is defective, only holding about 66% capacity. I will never ever buy from Fonegiant again.”

Posted 6 years ago

“The phone was packaged well, but was not completely as described; a large scratch on the screen was not mentioned in the product description. The phone was also faulty, and did not work, no matter how many different cables I tried. It did not receive power or turn on at all.”

Posted 6 years ago

“The phone was packaged well, but was not completely as described; a large scratch on the screen was not mentioned in the product description. The phone was also faulty, and did not work, no matter how many different cables I tried. It did not receive power or turn on at all.”

Posted 6 years ago

“The telephone I purchased was described as 9 out of 10 immaculate. I anticipate if I had immediately taken this to somebody purchasing the condition would have been much lower, max in my opinion 7 out of 10. I would never have bought a product in this condition as I want a decent phone, the telephone had 3 scratched on the screen one which was central and deep. Although the phone was described as refurbished, by the dirt showing when the back was removed it clearly was not. To add insult to injury I had to pay to return this rubbish. My advice is to avoid. The refund was dealt with promptly.”

(8.78538E+11) - Posted 6 years ago

“I ordered a phone on Friday at 2 pm . Clearly says " order before 2.30pm for next day delivery" Which I did it's now Monday evening and no phone . I tryed the message system they have and it won't allow me to use my email address . Now I looked on the website and it says one to two working days for delivery. So when I ordered the phone they was lying by saying " next day delivery if ordered before 2.30 pm" then you find out its one or two working days .not surely that's false advertising on their behalf.”

Posted 7 years ago

Dear Amanda Apologies for the delay Our deliveries are not guaranteed on weekends, we are updating our product listings with new delivery update.

Posted 7 years ago

“When i first bought my galaxy s6 from this website it arrived the very next day. Was said to be immaculate condition and I would agree that it was. However, on the same day it arrived the screen was unresponsive but I just ignored it as I thot it was a little problem. Now may months later the phone is completely unresponsive and after getting it checked out it was revealed that the phone screen was already a replecment. I guess this is what i get for buying refurbished phones to save a couple extra pounds.”

Posted 7 years ago

“I order a 9.5 imaculate phone and I got a 7.5 dirty one, with scracthes and another brand's charger. We agreed to make a change by a real imaculate and I sent it back, but they sent me the money back and just disappeared. Stopped asnwering my e-mails. I have been 3 weeks without phone because this issue.”

(7.85644E+12) - Posted 7 years ago

“I payed for a phone that was already out of stock. Nobody told me it, so after 3 days I called them and they told me that I have to wait for the redound.”

(7.87688E+13) - Posted 7 years ago

“I purchased a handset only and recieved a prompt thankyou email that stated I'd receive another email to inform me the phone had been dispatched. The next email I received stated the phone was out of stock and I would receive a refund! The two stars are for the speed of refund because the rest was a was a total waste of time!”

(83768568) - Posted 7 years ago

“Lack of communication with costumers”

(6.46758E+13) - Posted 7 years ago

“I ordered a white note 4 and was sent a black one. I emailed but no reply so overall not good at all. I wont recommend and wont use again.”

Posted 7 years ago

“Emailed 3 days ago for vat invoice for the last purchase . So Far No Respons”

Posted 7 years ago

“You write, I've, '... recently made a purchase...' but I don't know if, indeed, I have, as my online banking protection did not allow the transaction to go through. So, unless you have the means to overrule my digital banking protection, then I have not made a purchase. VBK.”

Posted 7 years ago

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fonegiant is rated 4.2 based on 633 reviews