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fonegiant Reviews

4.2 Rating 633 Reviews

78 %

of reviewers recommend fonegiant

Company Reviews

4.2

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 6th March 2023

Miliken Jesse M

fonegiant 5 star review on 6th March 2023

Miliken Jesse M

fonegiant 5 star review on 17th February 2023

fonegiant 5 star review on 17th February 2023

fonegiant 5 star review on 12th January 2023

fonegiant 5 star review on 22nd November 2022

Jared C McKinnon

fonegiant 5 star review on 9th November 2022

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a scam. You pay for phone which will not be delivered and they know it. No way of communicating as no answer to the emails , phone line is not active. Reported to trading standards. Hoping for a refund from the bank. It's pure robbery , you basically pay for goods they do not have amd will not supply. Later zero customer service, basically stealing peoples money . Reported to trading standards and the police.”

Posted 8 months ago

“Terrible company 🤮I am waiting to receive my order.phone not manned and not answering emails been 20 days now disgusting disgraceful I do not recommend them at all this is the second company who I have had bad service starting to put me off buying all together”

Posted 11 months ago

“Really disappointed...ordered a phone, wrong colour arrived and box was not sealed. Fonegiant agreed i could return and get a full refund. Phone returned but trying to get the refund is proving very difficult. Lack of communication from Fonegiant is shocking. Phone not manned and live chat equally as poor. I've no idea how to get my money back....looking to escalate to Ofcom. Suggest avoiding this company.”

Posted 11 months ago

“Don't use this company unless you want to be disappointed. I only wish I had checked the reviews before I placed an order. Shocking customer service. I was offered next day delivery, didnt arrive, promised a further date, didn't arrive, didnt answer the phone and after cancelling the order the phone was delivered to a neighbour. I'm now having to the phone at my own cost.”

Posted 1 year ago

“I ordered a new phone, was promised delivery next day, arrived after 3 days. Customer service goes like this - you send 5 emails, lucky if you hear once. Call them 10 times, you will be lucky if they pick up even once. They promised me an invoice; after much communication, they sent me a piece of paper, with no company reg, no VAT reg, yet they charged VAT. Have been asking them for VAT reg for over 10 days, simply no response. I have decided to report this to VAT authorities. The receipt they sent me is worthless - even Samsung would not accept it as proof of purchase. I think they are running a scam.”

Posted 2 years ago

“Ordered a phone yesterday before 2 pm . Been told it will be send by special delivery next day which is today . My tracking number shows nothing on post office tracker website . I called fonegiant customer service the person on phone said he is not sure when I'm going to receive my phone it will be today or tomorrow . But he's not sure . What a waste of time and money”

Posted 2 years ago

“This company is the worst for customer service. The iPhone 7 in Rose Gold was supposed to be in excellent condition but did not charge which was purchased for 9 year old granddaughter from Santa, hard to explain to child how we were to ask Santa for a new one. Constant emails with no reply. So frustrated so next step will have to be Trading Standards.”

Posted 3 years ago

“webhackerville.com is pure scam stay away”

Posted 3 years ago

“Necesito mi reintegro de mi dinero ya que miro que hay demasiados reclamos porque Fonegiant no cumple con lo pactado.”

Posted 3 years ago

“Compre un teléfono Huawei p20 el día 28/06/2020 , con número de seguimiento VE 884812158 GB, hasta el momento no lo e recibido. Informan ellos que ya fue entregado y recibido por una persona.Aqui donde yo vivo van demasiados empleados de Royal a dejar muchos pedidos y nadie sabe nada. Que hago? Solución no hay, ya que fonegiant ya no responde.”

Posted 3 years ago

“Bought a Note 9. Was sold as 'very good', which in most aspects it is. Except the charging port. Its loose and it doesn't work. Complained but just got ignored after the 'is there any fluff stuck in it' email. They're not replying now.”

Posted 3 years ago

“Liars and thieves do not sell the goods you order and gives FRAUDELENT information ! Avoid!”

Posted 4 years ago

“Omg they just rob your money and send you empty box. Please avoid!”

Posted 4 years ago

“These people lie thoroughly and steal. Please avoid m!”

Posted 4 years ago

“I ordered my red iPhone on 12th April but no acknowledgement so emailed asking why as they took the money. They said it wasn’t working and assured it’s on its way. I recieved a BLACK phone full of cellotaped hairs of which I took a picture and asked why and how? Three days of supposedly investigation took place and many emails on my part where eventually they said they will replace of I send as well as postage fees. I returned it yet still to date no phone and no refund! I was then given an invalid tracking number and now that has been yet another week and still nothing! At this point I lost my patience and demanded they correct it. Refund my postage fir their error and send the phone I paid for! I instead get postage back and they claim they refunded my postage but they have not! They claim they couldn’t send correct phone as none on stock yet the phone is there but increased by £20! Leads me to believe they intentionally sent the wrong colour and lied throughout! I am livid and raised a dispute with paypal and warming everybody not to shop at this obviously fraudelent company! Unless of course you are happy to be taken for a fool and stolen from! They simply do not care!! I wouldn’t be surprised if they collect monies this way from us victims and close the company!!!”

Posted 4 years ago

“I bought a tablet from this company which was scratched severely. I returned it and never got a refund. Despite various times asking for refund. I was asked to send proof of return, which I did and said payment would be released. I never recieved payment and was repeatedly told the same thing. I never got a refund and just gave up. Do not use this company, who are thieves”

(4.99E+15) - Posted 4 years ago

“An over payment was made in August. They keep promising a refund of the over payment, but now in December still nothing has been received. My e-mails are not responded to, and they never answer the phone. Absolutely terrible service. It would not surprise me if this shower of a company had gone bust”

Posted 4 years ago

“Only got this phone yearstday and people can't hear me am so angry fast to take.the cash I will be sending it back. Con artists”

Posted 4 years ago

“I bought a Sony Xperia M5 on here and I'm far from happy I can't make voice calls or hear the person I'm ringing or that is trying to ring me. I doubt the phones properly been tested yes not very expensive but I'm not happy should not pay for something that does not work properly it clearly has issues with the micro phone.”

Posted 4 years ago

“I ordered an S9 from here a few days ago, the following day I received an email asking for ID proof...I told them I wasn't comfortable sending my ID online and didn't understand why they'd need It. They still kept Insisiting I send my bank statement so I requested a cancellation. Don't trust this company because they are dodgy!”

Posted 4 years ago

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fonegiant is rated 4.2 based on 633 reviews