fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.17

4.2 Rating 683 Reviews

79 %

of reviewers recommend fonegiant

Company Reviews

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Metrics

4.2

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 16th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These people lie thoroughly and steal. Please avoid m!”

Helpful Report

Posted 5 years ago

“I ordered my red iPhone on 12th April but no acknowledgement so emailed asking why as they took the money. They said it wasn’t working and assured it’s on its way. I recieved a BLACK phone full of cellotaped hairs of which I took a picture and asked why and how? Three days of supposedly investigation took place and many emails on my part where eventually they said they will replace of I send as well as postage fees. I returned it yet still to date no phone and no refund! I was then given an invalid tracking number and now that has been yet another week and still nothing! At this point I lost my patience and demanded they correct it. Refund my postage fir their error and send the phone I paid for! I instead get postage back and they claim they refunded my postage but they have not! They claim they couldn’t send correct phone as none on stock yet the phone is there but increased by £20! Leads me to believe they intentionally sent the wrong colour and lied throughout! I am livid and raised a dispute with paypal and warming everybody not to shop at this obviously fraudelent company! Unless of course you are happy to be taken for a fool and stolen from! They simply do not care!! I wouldn’t be surprised if they collect monies this way from us victims and close the company!!!”

Helpful Report

Posted 5 years ago

“I bought a tablet from this company which was scratched severely. I returned it and never got a refund. Despite various times asking for refund. I was asked to send proof of return, which I did and said payment would be released. I never recieved payment and was repeatedly told the same thing. I never got a refund and just gave up. Do not use this company, who are thieves”

Helpful Report

(4.99E+15) - Posted 5 years ago

“An over payment was made in August. They keep promising a refund of the over payment, but now in December still nothing has been received. My e-mails are not responded to, and they never answer the phone. Absolutely terrible service. It would not surprise me if this shower of a company had gone bust”

Helpful Report

Posted 5 years ago

“Only got this phone yearstday and people can't hear me am so angry fast to take.the cash I will be sending it back. Con artists”

Helpful Report

Posted 5 years ago

“I bought a Sony Xperia M5 on here and I'm far from happy I can't make voice calls or hear the person I'm ringing or that is trying to ring me. I doubt the phones properly been tested yes not very expensive but I'm not happy should not pay for something that does not work properly it clearly has issues with the micro phone.”

Helpful Report

Posted 5 years ago

“I ordered an S9 from here a few days ago, the following day I received an email asking for ID proof...I told them I wasn't comfortable sending my ID online and didn't understand why they'd need It. They still kept Insisiting I send my bank statement so I requested a cancellation. Don't trust this company because they are dodgy!”

Helpful Report

Posted 5 years ago

“Awful. Do NOT recommend! Purchased a Samsung which was faulty, the device has now been returned however I am still waiting for a refund. Poor company and Poor contact with customers. Do not buy from fonegiant!!”

Helpful Report

Posted 5 years ago

“Returned a faulty Samsung phone nearly a month ago after attempts to get my money back I am still waiting no communication very poor will be escalating the matter through PayPal to get a refund.”

Helpful Report

Posted 6 years ago

“So an update on the con company, still a surley no contact, no phone.... As it was returned recorded delivery, and from their point, no refund. I forrunately bought via PayPal so have sought my money back. There is no way that I would want this company to havey card details. Do not buy from FoneGiant if you value your money. You will not et the product you want, if at all and will not be communicated with. Worst experience I have ever had in buying.”

Helpful Report

Posted 6 years ago

“A perfect con. SPEND YOUR HARD EARNED ELSEWHERE.”

Helpful Report

Posted 6 years ago

“I ordered a phone on 1st June 2019. It arrived and stopped working within two hours. I contacted phone giant who sent video link to YouTube to unlock. It didn't work. So I arranged to send the phone back via tracked delivery. It's now 1st July 2019. I have no phone, no refund and have had no contact for a fortnight. Avoid, at all costs. Absolute con artists.”

Helpful Report

Posted 6 years ago

“Seems like a pattern is emerging here. I ordered a phone in 1st June. It arrived and was locked within two hours of receiving it. I contacted FoneGiant who sent a link to a YouTube video to unlock it. It didn't work. I arranged to send the phone back tracked. So I could tell when it was received. So it is 1st July and I have no phone, no refund and no response. I only ordered because there appeared to be a high feedback rating, but I'm doubting it's true. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“The phone I bought doesn't work properly. The screen is having a lot of problems, doesn't turn off while on call and cause you to touch the menus. It doesn't rotate and the screen light doesn't work on auto. They didn't respond to my email and messages sent on the website. I'm feeling the I've been scammed. They advertised the phone in "excelent condition".”

Helpful Report

Posted 6 years ago

“DO YOURSELF A FAVOR DO NOT DEAL WITH THESE PEOPLE we ordered a phone as they advertise all unlocked phones for sale phone arrived locked to a network not the one we use then no response to phone calls and someone with little command of English replied but still we can't use the phone DO YOURSELF A FAVOR DO NOT DEAL WITH THESE PEOPLE”

Helpful Report

Posted 6 years ago

“Terrible customer service. Placed an order on the 10 June for a Huawei P20 Lite. Phoned on the 11th of June to confirm if the phone would be delivered next day as promised I was promised this would be the case. After the 13th June I received an email with a tracking code that was false, I then phoned again on the 14th and was told it was with Royal Mail. After the weekend I contacted the company to be told it was with Royal Mail and its their problem, but ho does that make sense when I was given a tracking code that was not showing up on the system? The lady I spoke to put the phone down 3 times and again each time told me the phone was with Royal Mail, after I pressed she then asks when I placed the order and proceeds to blame a myriad of other reasons. Avoid this company at all costs”

Helpful Report

Posted 6 years ago

“I ordered a phone 17 days ago. They took my money but the phone has not arrived and there has been no response to three emails and a phone call. Do they exist? Avoid this website!”

Helpful Report

Posted 6 years ago

“Hi, Over a week ago, I have sent an email to Fonegiant, still had no reply regarding the fact that they are selling imported phone without informing the buyer, The issue with this situation is I can no longer use samsung pay with the Samsung Note 9 that I have purchase.”

Helpful Report

Posted 6 years ago

“I ordered an unlocked sony xperia xz , it arrived 4 days later not unlocked at all- they took my money, the phone was also faulty, the charger could not fit in the charging port, I called them, it was like speaking to a brick wall, i mailed them, no response , I have tried numerous times to get them to answer my messages and calls, I am out of pocket now, I have returned the phone to them but whats the betting they say they did not receive it, anyway i`ll contact my bank and see what they say..”

Helpful Report

Posted 6 years ago

“Advertised a phone as in stock for next day delivery, took payment, then said it wasn't in stock. I rang the next day to be told that another would be sent out and I would have it next day, but again didn't turn up and tried to fob me off with a phone with scratched screen after paying for one in excellent condition. These people lied to me twice. Now I've got to sort out a refund, luckily I paid by paypal”

Helpful Report

Posted 6 years ago

fonegiant is rated 4.2 based on 683 reviews