fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.16

4.2 Rating 640 Reviews

78 %

of reviewers recommend fonegiant

Company Reviews

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Metrics

4.2

Based on 640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 6th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Do NOT recommend! Purchased a Samsung which was faulty, the device has now been returned however I am still waiting for a refund. Poor company and Poor contact with customers. Do not buy from fonegiant!!”

Helpful Report

Posted 4 years ago

“Returned a faulty Samsung phone nearly a month ago after attempts to get my money back I am still waiting no communication very poor will be escalating the matter through PayPal to get a refund.”

Helpful Report

Posted 4 years ago

“So an update on the con company, still a surley no contact, no phone.... As it was returned recorded delivery, and from their point, no refund. I forrunately bought via PayPal so have sought my money back. There is no way that I would want this company to havey card details. Do not buy from FoneGiant if you value your money. You will not et the product you want, if at all and will not be communicated with. Worst experience I have ever had in buying.”

Helpful Report

Posted 4 years ago

“A perfect con. SPEND YOUR HARD EARNED ELSEWHERE.”

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Posted 4 years ago

“I ordered a phone on 1st June 2019. It arrived and stopped working within two hours. I contacted phone giant who sent video link to YouTube to unlock. It didn't work. So I arranged to send the phone back via tracked delivery. It's now 1st July 2019. I have no phone, no refund and have had no contact for a fortnight. Avoid, at all costs. Absolute con artists.”

Helpful Report

Posted 4 years ago

“Seems like a pattern is emerging here. I ordered a phone in 1st June. It arrived and was locked within two hours of receiving it. I contacted FoneGiant who sent a link to a YouTube video to unlock it. It didn't work. I arranged to send the phone back tracked. So I could tell when it was received. So it is 1st July and I have no phone, no refund and no response. I only ordered because there appeared to be a high feedback rating, but I'm doubting it's true. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“The phone I bought doesn't work properly. The screen is having a lot of problems, doesn't turn off while on call and cause you to touch the menus. It doesn't rotate and the screen light doesn't work on auto. They didn't respond to my email and messages sent on the website. I'm feeling the I've been scammed. They advertised the phone in "excelent condition".”

Helpful Report

Posted 4 years ago

“DO YOURSELF A FAVOR DO NOT DEAL WITH THESE PEOPLE we ordered a phone as they advertise all unlocked phones for sale phone arrived locked to a network not the one we use then no response to phone calls and someone with little command of English replied but still we can't use the phone DO YOURSELF A FAVOR DO NOT DEAL WITH THESE PEOPLE”

Helpful Report

Posted 4 years ago

“Terrible customer service. Placed an order on the 10 June for a Huawei P20 Lite. Phoned on the 11th of June to confirm if the phone would be delivered next day as promised I was promised this would be the case. After the 13th June I received an email with a tracking code that was false, I then phoned again on the 14th and was told it was with Royal Mail. After the weekend I contacted the company to be told it was with Royal Mail and its their problem, but ho does that make sense when I was given a tracking code that was not showing up on the system? The lady I spoke to put the phone down 3 times and again each time told me the phone was with Royal Mail, after I pressed she then asks when I placed the order and proceeds to blame a myriad of other reasons. Avoid this company at all costs”

Helpful Report

Posted 4 years ago

“I ordered a phone 17 days ago. They took my money but the phone has not arrived and there has been no response to three emails and a phone call. Do they exist? Avoid this website!”

Helpful Report

Posted 4 years ago

“Hi, Over a week ago, I have sent an email to Fonegiant, still had no reply regarding the fact that they are selling imported phone without informing the buyer, The issue with this situation is I can no longer use samsung pay with the Samsung Note 9 that I have purchase.”

Helpful Report

Posted 4 years ago

“I ordered an unlocked sony xperia xz , it arrived 4 days later not unlocked at all- they took my money, the phone was also faulty, the charger could not fit in the charging port, I called them, it was like speaking to a brick wall, i mailed them, no response , I have tried numerous times to get them to answer my messages and calls, I am out of pocket now, I have returned the phone to them but whats the betting they say they did not receive it, anyway i`ll contact my bank and see what they say..”

Helpful Report

Posted 5 years ago

“Advertised a phone as in stock for next day delivery, took payment, then said it wasn't in stock. I rang the next day to be told that another would be sent out and I would have it next day, but again didn't turn up and tried to fob me off with a phone with scratched screen after paying for one in excellent condition. These people lied to me twice. Now I've got to sort out a refund, luckily I paid by paypal”

Helpful Report

Posted 5 years ago

“My Order #100015411, I bought a''Huawei P9 Lite 16GB 4G Black - 5.2' LCD- 13MP Camera - 3GB RAM '' from this site, in full description fonegiant mentioned: ''NETWORK Technology GSM / HSPA / LTE LAUNCH Announced 2016, April Status Available. Released 2016, April BODY Dimensions 146.8 x 72.6 x 7.5 mm (5.78 x 2.86 x 0.30 in) Weight 147 g (5.19 oz) SIM Dual SIM (Nano-SIM, dual stand-by) DISPLAY Type IPS LCD capacitive touchscreen, 16M colors Size 5.2 inches (~69.9% screen-to-body ratio) Resolution 1080 x 1920 pixels (~424 ppi pixel density) Multitouch Yes - Emotion UI 4.1 PLATFORM OS Android OS, v6.0 (Marshmallow) Chipset HiSilicon Kirin 650 CPU Quad-core 2.0 GHz Cortex-A53 + quad-core 1.7 GHz Cortex-A53 GPU Mali-T830MP2 MEMORY Card slot microSD, up to 256 GB (uses SIM 2 slot) Internal 16 GB, 2/3 GB RAM CAMERA Primary 13 MP, f/2.0, autofocus, LED flash, check quality Features 1/3" sensor size, 1.12 μm pixel size, geo-tagging, touch focus, face detection, panorama, HDR Video 1080p@30fps, check quality Secondary 8 MP, f/2.0 SOUND Alert types Vibration; MP3, WAV ringtones Loudspeaker Yes 3.5mm jack Yes - 24-bit/192kHz audio - Active noise cancellation with dedicated mic COMMS WLAN Wi-Fi 802.11 b/g/n, WiFi Direct, hotspot Bluetooth v4.1, A2DP, LE GPS Yes, with A-GPS, GLONASS/ BDS (market dependant) NFC Yes (L31, L21 only) Radio FM radio USB microUSB v2.0 FEATURES Sensors Fingerprint, accelerometer, proximity'' But when I asked to seller about dual SIM functions, seller informed me this mobile only support single SIM. I am really surprised that how they can say it when it's clearly mentioned ''SIM Dual SIM (Nano-SIM, dual stand-by)''. I really don't trust this seller for further any transactions.”

Helpful Report

Posted 5 years ago

“So far very very bad experience. Ordered phone over weekend, paid with Paypal. No information received. They are not answering emails, on phone calls or messages on the web.”

Helpful Report

Posted 5 years ago

“The phone I ordered came in good time. However, there are intermittent problems with the screen (which weren't obvious initially) - it frequently changes brightness and flickers which us very annoying. Fonegiant have not responded to my online query or a seperate email to customer services. Their phone line is not open during evenings or weekends so I have not been able to call yet. I will keep trying but I'm very unimpressed and will not be recommending them to anyone.”

Helpful Report

Posted 5 years ago

“Overview Reviews About Fonegiant Logo Fonegiant Reviews 27 • Poor Star 1 Star 2 Star 3 Star 4 Star 5 Reviews Excellent 41% Great 7% Average 0% Poor 11% Bad 41% Filter by: Luke Watson Luke Watson 7 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Published 19 hours ago AVOID AT ALL COST AVOID AT ALL COST I placed an order totalling just over £400! Never received any confirmation from them, so had to chase them, and was told they would confirm the payment with there finance department. I contacted them yesterday, and they advised my payment had cleared, and my order would be sent out, and I would receive it today. I then get an email this morning, stating my order has been stopped as it didn't pass there security checks, and that they would refund. (Going by previous reviews, that will most likely not arrive) Customer service is appauling! No answer to phone calls, no live chat at all today, very brief responses to emails, if your lucky to get a response at all! Avoid Avoid Avoid”

Helpful Report

Posted 5 years ago

Hi The reason why your order was cancelled because you have used a fraudulent card details for payment. This order have been cancelled further more you have attempted you use another fraudulent card on 11 November on our Website and on 3th November you made payment via PayPal which was reserved by paypal as fraudulent transaction.

Posted 5 years ago

“Absolutely appalling company, DO NOT USE FONEGIANT. I ordered a phone in August, which was not in stock. They sent the wrong phone with half the GB memory I ordered in October as a replacement, without any refund (granted, there was a misunderstanding and I take partial responsibility for that), so I returned the phone to them as advised. They received it 2 weeks ago and still haven't sent a replacement, and they do not respond to phone calls or email. They are refusing to refund me the £170 I paid in August (it's now November and I still do not have a phone), because it has been 'more than 14 days since I ordered' - even though it was almost 2 months before they sent the (wrong) phone! Shocking customer service. I still do not have a phone, and I have not been refunded either.”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM HERE!!!!!. I bought a Samsung note 3 after one week it stopped charging. So I emailed them and complained. They said they would send a new one out to me. I sent the phone back at my own expense. The company then proceed to send me back the same phone saying they had fixed it. Nothing had changed. Phone was still not charging I believe they didn't even look at it because it was so obvious it wasn't working. I then sent the phone back, again at my own expense. I then proceeded to ask for a refund as it had only been two weeks and the phone came with a 3 month warranty. The company did not give me a straight answer and I have now sent numerous Emails requesting a refund and they have not responded so I'm left with no option but to pursue my refund through the small claims court. The company is a joke and have zero customer skills. I have been more than fair with them as this has been going on over a month now and is still not resolved. So if you are reading this don't spend a penny here..take your money elsewhere this place is awefull.”

Helpful Report

Posted 5 years ago

“I purchased a refurbished smartphone from fonegiant yesterday. Today I have received an email from someone, unconnected with fonegiant except that he has also bought a phone from fonegiant. Well, it seems fonegiant has sent someone else my phone with my details included in the packaging! A simple error perhaps of putting the phone in the wrong package, but seriously, my 5 year old can match up cards with the right envelope. How hard can it be?”

Helpful Report

Posted 5 years ago

fonegiant is rated 4.2 based on 640 reviews