fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.16

4.2 Rating 640 Reviews

78 %

of reviewers recommend fonegiant

Company Reviews

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Metrics

4.2

Based on 640 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 6th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone quickly broke, was then informed this wasn't covered by the warranty due to an unrelated issue which left me heavily out if pocket. I would advise to avoid and use a more reputable and respectable company”

Helpful Report

Posted 6 years ago

Dear Customer You have broken the screen of the phone Warranty does not cover physical damage caused by the customer You will need a insurance cover to cover you for accidents Best Regards

Posted 6 years ago

“Absolutely appalling experience with FoneGiant. I purchased a second hand device from them in decent working order. Within a few months it had completely broken, apparently caused by a known defect in a very specific LG model (the one they sold me). LG customer support they could do nothing because it is bought second hand. So I contact fonegiant support asking to see their warranty. They respond EXTREMELY SLOWLY (sometimes taking weeks/ months at a time) eventually assuring me that LG will repair the device. This is incorrect advice. I continue to pursue things with fonegiant, at which point they tell me the warranty has expired and can do nothing for me. To be clear - this was months after I first ask to see the warranty pertaining to my device (to which I had no response) and after them evidently stalling over several emails. FoneGiant have scammed money from me. Diabolical customer service after providing me with a faulty phone, then purposefully wasting time until after your 'warranty' expires (which you STILL haven't shown me) is extreme malpractice. AVOID AT ALL COSTS.”

Helpful Report

Posted 6 years ago

“I placed an order for an 'immaculate' Sony Xperia XA on February 27th 2017 (Order #100006383). The phone came with a coupe of scratches on the sides and on the main camera -which made most photos look blurry. After 3 months, some of the pixels on the screen started to appear a bit darker, like "burned". On the fourth month the phone screen was practically 'burned' on both sides. Also, the camera started failing to focus and on occasion, the phone got stuck while taking a photo and I had to restart it. I contacted Fonegiant regarding these issues and shipped the phone over to them, but they replied that 'this was caused due to heat damage, sun or heat source and it is not covered under warranty and I have voided my warranty so the item will be shipped back to me'. I never let my phone close to any kind of heat source or the sun and always kept in on a case in other protected areas inside my bag. Fonegiant just stopped replying to my e-mails after that point. I am very disappointed with the purchase and customer service as I am currently stuck with an 'immaculate refurbished' phone with burned screen, blurry photos which often gets stuck.”

Helpful Report

Posted 6 years ago

Dear Customer The screen had Yellow patches allover the LCD As this comes under physical damage it cannot be covered by warranty as warranty only covers internal failures Best regards

Posted 6 years ago

“Please beware of this company. On Saturday 22/07/2017 I purchased a phone via their website, the money was removed from my paypal account immediately . The phone was sold as next day delivery. On the following Tuesday the phone still hadn't arrived so I phoned them to enquire. I was told that the phone was out of stock so I could choose a different phone. I asked if I had not contacted them, would they gave contacted me to inform me of this. I also asked to speak to the manager, (I was informed it was as Ali Khan) he apparently was not available for me to speak to! Please beware of this company.”

Helpful Report

Posted 6 years ago

Apologies for delay and inconvenience caused Due to stock count error we have over sold the product We have issued full refund immediately

Posted 6 years ago

“Terrible service and experience. Phone broke down within four months. Called to confirm under warranty. Advised to send phone in whilst under warranty. When followed up informed not under warranty and will not be fixed. Manager would not call me back.”

Helpful Report

Posted 6 years ago

“They sent me a faulty phone and when I returned it and tried to get a replacement or money back they sent me this: Our technician have examined the phone in details We have noticed the screen and Home button have been replaced and the phone have been tempered with. This void the warranty completely and we believe using PayPal claim process is unfair and not justifiable However we are willing to offer refund but we have minus the cost of the repair needed for this phone We hope to resolve this issue as soon as possible Looking for forward to hear from you - M&C Solutions (UK) LTD, Wednesday, 28 June 2017 at 15:25:57 No sense at all just a scam!”

Helpful Report

Posted 6 years ago

“It's a money scam! Don't use I ordered an iPhone it arrived with a broken middle button, I sent it back that day and asked for a replacement. Over a week later they replied via PayPal (after numerous attempts to get an informative response via email and phone), they replied "I will only refund a small refund (-£100) of the original amount, as I had replaced the middle button and screen? why would I do that?!!! Won't give me a working phone or my money!!”

Helpful Report

Posted 6 years ago

“I ordered a Blackberry Classic, which was described on the FoneGiant website as 'unlocked' with delivery in 1-2 days. As I needed the phone to arrive quickly, I thought this phone would be perfect. After a week, however, it hadn't arrived. I contacted FoneGiant by e-mail and was told that the phone was actually locked and they were waiting for an unlock code. It therefore took two weeks for the phone to arrive. I've asked FoneGiant to compensate me for misdescribing the item and the late arrival, but they have refused to do so, stating that 'delays can happen'. But the item was misdescribed, and I bought it under false pretences as it wasn't unlocked at the point of purchase. As a result, I would not buy from them again.”

Helpful Report

Posted 6 years ago

“I had a great experience with the first phone I ordered however with the second one there seems to have been an ordering glitch and I have been waiting for over 3 weeks for simple iPhone 16Gb. No one picks up the phone and the answerphone message says "You can't leave a message call back later!" I have also received only one email a day for the last three days each time telling me they re looking into it.”

Helpful Report

Posted 6 years ago

“Samsung Gear VR was missing the USB type C connector to attach it to the Samsung phone, seller was very unhelpful blaming me for not researching the product saying it didn't come with it which is untrue. 3 weeks later had to pay to send it back.”

Helpful Report

(2154513) - Posted 6 years ago

“My phone arrived 2 days late and was locked to Vodaphone. I was promised an unlock code within 48 hours, that was 4 working days ago. I currently own a very expensive paper weight, I am not impressed.”

Helpful Report

Posted 6 years ago

“The phone I purchased was classed as a Category B .It certainly should have not been classed as a B. I returned it as the ear piece was faulty and there was a cover missing on the side. Three weeks later and I am still trying to get a refund. I would advise going elsewhere. If I had bought this phone off ebay I would have been refunded by now.”

Helpful Report

Posted 7 years ago

HI Janet You have not submitted any order number ? We cannot find you on our system Please contact the support team at info@fonegiant.com with your order number or Full name and they will resolve the issue. Regards

Posted 7 years ago

“Bought a Samsung S4mini as my last one stopped working. Delivery was quick and i was initially very happy. Within a few months this phone also stopped working. I've had to buy a completely different phone as I've now had 3 Samsung 4s mini phones and all have presented with the same problem refusing to turn on.”

Helpful Report

(5245345636) - Posted 7 years ago

“I still have not received my phone which was meant to be next day delivery if i ordered before two thirty, that was two days ago”

Helpful Report

Posted 7 years ago

Dear Amanda Apologies for the delay Our deliveries are not guaranteed on weekends, we are updating our product listings with new delivery update.

Posted 7 years ago

“Was sold a faulty phone, was replaced with another faulty phone, then conviently lost by courier when asked to refund, said they were only covered for £50 if lost in post, then didnt even receive that, do not touch with a barge poll”

Helpful Report

Posted 7 years ago

Dear Zoe Can You please provide your order number So I can investigate this for you Immediately as we cannot find you on our system. please send your details to Info@fonegiant.com

Posted 7 years ago

“I ordered an 'immaculate' phone; it was far from immaculate - it was scratched on the back and has chips all over the front. I messaged fone giant who seemingly thought I was enquiring to buy so they responded immediately with links to their store etc. When I explained that I had already made a purchase that was not as advertised they have completely ignored me. It's been a week now with no contact. Save up the extra and buy brand new from someone reputable, I won't buy 'refurbished' ever again.”

Helpful Report

Posted 7 years ago

“Bought samsung s4 mini sent abroad 2 find has no speaker fone”

Helpful Report

(8.97359E+11) - Posted 7 years ago

“Really disappointed and I've waited long enough for you to rectify so I could just mark it down as bad luck on my part. Paid extra 10GBP to have phone delivered to Spain. Told no problem. No sign of phone after 7 days - now told it takes 10 days. No sign of phone after 13 days - now told it takes 15-20 days. Phone arrives on day 21 - with no free sim or charger as advertised. I don't care about the sim but ask to buy charger myself and be refunded for the cost. Told no, a charger will be sent to me. 3 days later it arrives to the billing (wrong) address, which is no use to me. Ask to speak to management but that request was ignored. Told another charger is on it's way. That was the 17th of February and the charger still hasn't arrived. I presume you never sent it. Naturally, I gave up a long time ago. The moral of the story: if you need your phone withing two months, look elsewhere.”

Helpful Report

(8.94757E+12) - Posted 7 years ago

Dear Customer Apologies for the delay All EU deliveries are are charged at £10 as standard, We did ship the item using premium signed for delivery and unfortunately we do have any control over delivery time frame to Spain. In regards to charger we did sent out a replacement via royal mail. But as you may imagine delays can occurs. For Any further information please contact us directly

Posted 7 years ago

“They send me stolen phone which is according them there supplier send them which is not there fault but staff very good and they refund me straight away staff very polite and helpful”

Helpful Report

(5.15366E+11) - Posted 7 years ago

“Actually I have a problem with my phone. Since I received it I often found that after a minute or so the audio would distort and break up and then the line would drop. Initially I thought maybe to signal repeater box that orange installed in my house was the cause of this problem. They sent a new signal box and problem is still there. I find that even when out of the house in a known good signal strength area I often get exactly the same problem. I want to return my phone and exchange it for another. Can you advise what you can offer me. Regards Stephen mcnamara”

Helpful Report

(3.78943E+11) - Posted 7 years ago

Dear Stephen We have worked with you to upgrade your order and I believed your problem have been rectified. Best regards

Posted 7 years ago

fonegiant is rated 4.2 based on 640 reviews