fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.11

4.1 Rating 660 Reviews

77 %

of reviewers recommend fonegiant

Company Reviews

Questions

Metrics

4.1

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 2nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great experience with the first phone I ordered however with the second one there seems to have been an ordering glitch and I have been waiting for over 3 weeks for simple iPhone 16Gb. No one picks up the phone and the answerphone message says "You can't leave a message call back later!" I have also received only one email a day for the last three days each time telling me they re looking into it.”

Helpful Report

Posted 9 years ago

“Samsung Gear VR was missing the USB type C connector to attach it to the Samsung phone, seller was very unhelpful blaming me for not researching the product saying it didn't come with it which is untrue. 3 weeks later had to pay to send it back.”

Helpful Report

(2154513) - Posted 9 years ago

“My phone arrived 2 days late and was locked to Vodaphone. I was promised an unlock code within 48 hours, that was 4 working days ago. I currently own a very expensive paper weight, I am not impressed.”

Helpful Report

Posted 9 years ago

“The phone I purchased was classed as a Category B .It certainly should have not been classed as a B. I returned it as the ear piece was faulty and there was a cover missing on the side. Three weeks later and I am still trying to get a refund. I would advise going elsewhere. If I had bought this phone off ebay I would have been refunded by now.”

Helpful Report

Posted 9 years ago

HI Janet You have not submitted any order number ? We cannot find you on our system Please contact the support team at info@fonegiant.com with your order number or Full name and they will resolve the issue. Regards

Posted 9 years ago

“Bought a Samsung S4mini as my last one stopped working. Delivery was quick and i was initially very happy. Within a few months this phone also stopped working. I've had to buy a completely different phone as I've now had 3 Samsung 4s mini phones and all have presented with the same problem refusing to turn on.”

Helpful Report

(5245345636) - Posted 9 years ago

“I still have not received my phone which was meant to be next day delivery if i ordered before two thirty, that was two days ago”

Helpful Report

Posted 9 years ago

Dear Amanda Apologies for the delay Our deliveries are not guaranteed on weekends, we are updating our product listings with new delivery update.

Posted 9 years ago

“Was sold a faulty phone, was replaced with another faulty phone, then conviently lost by courier when asked to refund, said they were only covered for £50 if lost in post, then didnt even receive that, do not touch with a barge poll”

Helpful Report

Posted 9 years ago

Dear Zoe Can You please provide your order number So I can investigate this for you Immediately as we cannot find you on our system. please send your details to Info@fonegiant.com

Posted 9 years ago

“I ordered an 'immaculate' phone; it was far from immaculate - it was scratched on the back and has chips all over the front. I messaged fone giant who seemingly thought I was enquiring to buy so they responded immediately with links to their store etc. When I explained that I had already made a purchase that was not as advertised they have completely ignored me. It's been a week now with no contact. Save up the extra and buy brand new from someone reputable, I won't buy 'refurbished' ever again.”

Helpful Report

Posted 9 years ago

“Bought samsung s4 mini sent abroad 2 find has no speaker fone”

Helpful Report

(8.97359E+11) - Posted 9 years ago

“Really disappointed and I've waited long enough for you to rectify so I could just mark it down as bad luck on my part. Paid extra 10GBP to have phone delivered to Spain. Told no problem. No sign of phone after 7 days - now told it takes 10 days. No sign of phone after 13 days - now told it takes 15-20 days. Phone arrives on day 21 - with no free sim or charger as advertised. I don't care about the sim but ask to buy charger myself and be refunded for the cost. Told no, a charger will be sent to me. 3 days later it arrives to the billing (wrong) address, which is no use to me. Ask to speak to management but that request was ignored. Told another charger is on it's way. That was the 17th of February and the charger still hasn't arrived. I presume you never sent it. Naturally, I gave up a long time ago. The moral of the story: if you need your phone withing two months, look elsewhere.”

Helpful Report

(8.94757E+12) - Posted 9 years ago

Dear Customer Apologies for the delay All EU deliveries are are charged at £10 as standard, We did ship the item using premium signed for delivery and unfortunately we do have any control over delivery time frame to Spain. In regards to charger we did sent out a replacement via royal mail. But as you may imagine delays can occurs. For Any further information please contact us directly

Posted 9 years ago

“They send me stolen phone which is according them there supplier send them which is not there fault but staff very good and they refund me straight away staff very polite and helpful”

Helpful Report

(5.15366E+11) - Posted 9 years ago

“Actually I have a problem with my phone. Since I received it I often found that after a minute or so the audio would distort and break up and then the line would drop. Initially I thought maybe to signal repeater box that orange installed in my house was the cause of this problem. They sent a new signal box and problem is still there. I find that even when out of the house in a known good signal strength area I often get exactly the same problem. I want to return my phone and exchange it for another. Can you advise what you can offer me. Regards Stephen mcnamara”

Helpful Report

(3.78943E+11) - Posted 9 years ago

Dear Stephen We have worked with you to upgrade your order and I believed your problem have been rectified. Best regards

Posted 9 years ago

“Not able to offer use simcard. So disappointed angry & helpless I do not know what to do? Paid 120 pounds still no phonel”

Helpful Report

(7.85635E+12) - Posted 9 years ago

“Fonegiant is crap,don't bother,phone came in Jiffy bag on its own,no box or anything,had numerous problems,lost all photos etc,avoid like the plague!”

Helpful Report

(7.85638E+19) - Posted 9 years ago

“Phone was described wrong saying it would be unlocked came locked and they promised a replacement still never got it and they are not replying”

Helpful Report

Posted 9 years ago

“Delivery not on time which cost me time and money. Phone screen smashed, impossible to remove sticker on the back, hair in sides, muck between button. No compensation for money I have had to waste rectifying the issue. Thankfully your customer services team have been very prompt showing me how to return and reclaim my money.”

Helpful Report

(7.35658E+16) - Posted 9 years ago

“Avoid. Sold a non working phone. Six months and I have returned many times to which they send back. Customer service always promise a manager will call back. I haven't had a call ...”

Helpful Report

Posted 9 years ago

“Very very bad customer service. The phone was not unlocked when I got it. And it is not working well I am thinking of sending it back for a refund. I am not in any way satisfied.”

Helpful Report

Posted 9 years ago

“I purchased a phone set but your website misfunctioned and transaction didn't happen.”

Helpful Report

Posted 9 years ago

“Item not as described and incomplete order. Tried contacting customer service, apparently no one's there... Looking into others reviews, this merchant isn't bothered with customers problems. Apparently they only ignore all the costumers that are victims or their frauds.”

Helpful Report

(8.74986E+12) - Posted 9 years ago

fonegiant is rated 4.1 based on 660 reviews