fonegiant Reviews

4.2 Rating 640 Reviews
78 %
of reviewers recommend fonegiant
4.2
Based on 640 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Read fonegiant Reviews
Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 6th March 2023
Miliken Jesse M
fonegiant 5 star review on 6th March 2023
Miliken Jesse M
fonegiant 5 star review on 17th February 2023
Matt C Marble
fonegiant 5 star review on 17th February 2023
Matt C Marble
fonegiant 5 star review on 12th January 2023
Cory H Jergens
fonegiant 5 star review on 22nd November 2022
Jared C McKinnon
fonegiant 5 star review on 9th November 2022
Brad Volt
2
Anonymous
Anonymous  // 01/01/2019
Not able to offer use simcard. So disappointed angry & helpless I do not know what to do? Paid 120 pounds still no phonel
Helpful Report
(7.85635E+12) - Posted 7 years ago
Fonegiant is crap,don't bother,phone came in Jiffy bag on its own,no box or anything,had numerous problems,lost all photos etc,avoid like the plague!
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(7.85638E+19) - Posted 7 years ago
Phone was described wrong saying it would be unlocked came locked and they promised a replacement still never got it and they are not replying
Helpful Report
Posted 7 years ago
Delivery not on time which cost me time and money. Phone screen smashed, impossible to remove sticker on the back, hair in sides, muck between button. No compensation for money I have had to waste rectifying the issue. Thankfully your customer services team have been very prompt showing me how to return and reclaim my money.
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(7.35658E+16) - Posted 7 years ago
Avoid. Sold a non working phone. Six months and I have returned many times to which they send back. Customer service always promise a manager will call back. I haven't had a call ...
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Posted 7 years ago
Very very bad customer service. The phone was not unlocked when I got it. And it is not working well I am thinking of sending it back for a refund. I am not in any way satisfied.
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Posted 7 years ago
I purchased a phone set but your website misfunctioned and transaction didn't happen.
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Posted 7 years ago
Item not as described and incomplete order. Tried contacting customer service, apparently no one's there... Looking into others reviews, this merchant isn't bothered with customers problems. Apparently they only ignore all the costumers that are victims or their frauds.
Helpful Report
(8.74986E+12) - Posted 7 years ago
I bough a Phone labelled as "pristine" 10 out of 10 rate. and ordered with a "free" SIM card. The phone arrived with a massive bump on the top corner (I'll say previous owner dropped it) There was a similar phone on a 7 rate (wear an tear) and that was about a 25% cheaper. I didn't got the SIM card, so I have to rush out of work in to a supermarket to get one. not free. Send an email to the seller, the week it's over, not even an acknowledge message. I can see all the 5 and 4 star ratting, and I can only think this people relay in luck, and if anything goes wrong, they just ignore you. Like they've done to me. I would never again even look at this seller and I will recommend to sensitive people to stay away from this scammers. Horrible experience. Very disappointed with costumer service (should I say nonexistent) they won't even bother with excuses.
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Posted 7 years ago
This phone for a start was in unacceptable condition. i knew that i was buying a grade C phone. but this was more like grade E condition. Recently I have noticed the vibrate function doesn't even work. Today, the phone ran out of battery. When i turned it on, it came up with an error message saying HTC sense has stopped working. This is the 3rd time this has happened since I bought the phone. Every time a factory reset has to be done and I lose all my data on my phone. Please advise how i can return this phone for a refund, or a swap for a working phone. even if i need to pay extra.
Helpful Report
Posted 7 years ago
I can give just one star for this company. For customer service they was very polite and helpful. Unfortinitely, I didnt get phone. Because, when they send my a phone it was locked. In the phones description was said phone is unlocked.Later they send my unlocked code, but still phone doesnt working. So, I have to return phone to them. They said that they will send my another one, but at the end they cancel the order and return my money back. All this process last three weeks. I am dissapointed of Fone Giant. And suggest for others think teice before buy from this company. And for company I suggest to check the phones before send them for customers, because this was companies mistake.
Helpful Report
Posted 7 years ago
Sent me the black note 4 when i ordered the white one, also says white in the delivery note. Ive tried contacting fonegiant but customer service non existant. Will never use again, will not recommend.
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Posted 7 years ago
I was sent a phone that wouldn't update and had to return it for fixing which took way too long so had to return it after an unacceptable wait Still waiting for a refund of postage.
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Posted 7 years ago
Phone was repaired twice during the warranty period for the same fault. Fonegiant suggested that it was my fault for not looking after the phone properly. The truth is they sold the phone with a fault they can't fix and do not want to replace.
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Posted 8 years ago
Crap service crap product
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Posted 8 years ago
fonegiant is rated 4.2 based on 640 reviews