fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.15

4.2 Rating 677 Reviews

78 %

of reviewers recommend fonegiant

Company Reviews

Questions

Metrics

4.2

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

Write Your review

Tell us how fonegiant made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

fonegiant 5 star review on 4th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is best the website for used phones good condition and great prices Fast delivery”

Helpful Report

Posted 7 years ago

“This is my third purchase within 2 years Never let me down super fast delivery and decent prices”

Helpful Report

Posted 7 years ago

“Majority of reviews here are positive. Like many online business, these reviews reflect the trouble free experiences of many customers. Any retailer can knock out sale after sale to huge applaud. What separates a truly great trader from an average one, is how problem sales are dealt with. This is when a traders true colours come to light. I purchased a faulty phone from here. It was return and a refund requested. Despite this, the seller tried to ‘bodge’ their own repair and send return the phone. I insisted on my legal entitlement to a FULL refund. Despite constantly reminding the seller to refund the return postage, he declined not to. I requested it several more times, before advising I would enforce my legal rights formally. The seller ignored this, despite an impending small claims fee quadrupling what was already owed in postage. The seller was given further options to send the postage but didn’t. A court claim was taken out for the outstanding sum. The seller foolishly tried to defend the case, but knowing his argument was undependable, submitted, and refunded a sum fours times that of the original returns postage. BEWARE: this seller will try to avoid legal obligations such as refunding, and refunding in time. Avoid unless you can guarantee your purchase won’t be faulty.”

Helpful Report

Posted 7 years ago

Hi Mark Th reason you did not receive the refund for postage on time is because you did not supply BAC's for payment. How can the payment be made without Bac's details ?

Posted 7 years ago

“fair price, quick delivery, good phone.”

Helpful Report

Posted 7 years ago

“Load of muppetry don't use.... Took my £249.99 on the 7th by the 9th had not hear anything from them and no phone ..... Contacted them and they said all your payments pending and was a little rude about it could not get a straight answer said my payment got to pass security which and new one to me.... Currently I'm down 249.99 and have no phone ... DON'T USE”

Helpful Report

Posted 7 years ago

Dear Customer You have paid by e Cheuque which takes 5 working days to clear. Your payment have not been cleared yet. Please contact Paypal for more information

Posted 7 years ago

“Item as described, posted and received as promised, works as expected, perfectly described, thank you.”

Helpful Report

(58347637518) - Posted 7 years ago

“I brought this phone to replace my current S7 Edge as I have smashed the screen and broken the rear camera. Phone was delivered next day before 1pm Royal Mail. Phone works perfectly. Its condition is B grade, as described. It has few dents and scratches on the frame. A few hair line scratches on the screen none of which are obtrusive. There is a ware patch on the home button however finger print recognition does not seem to be affected. It is network unlocked (ee and voda work) but did come with Virgin Media apps installed so must be from their network. They can be uninstalled completely so no need to re-flash. Battery seems to be good, no different from my current S7. Over all a good phone for the price.”

Helpful Report

Posted 7 years ago

“I'm the most sceptical buyer ever never mind buying on the internet. I bought a Samsung Note 5 which is a non UK phone which was A grade. I was astonished when it arrived as it was immaculate without a single mark on it anywhere exactly as described. Captain cynical here thought it wouldn't work or the battery life would be 5 minutes but no it's excellent. So to sum up it was a great price, fast delivery and outstanding condition. Well done fonegiant you genuinely deserve the 5 stars.”

Helpful Report

Posted 7 years ago

“I ordered a grade B iPhone 6 and wasn't expecting a phone in such fantastic condition. There was barelyva visible mark on it, just a couple of tiny scuffs on the edges that were only visible on close inspection and totally un noticeable with a case on. It came with a free case and glass screen protector. Deliver was super quick arriving the very next day and very securely packaged. Will definitely use this company again and recommend to others. Thank you”

Helpful Report

(8.57E+13) - Posted 7 years ago

“i order brand new iphone7, but out of stock then they refund my money after 4 phone calls and after one week.”

Helpful Report

(5.88E+14) - Posted 7 years ago

“The worst shop ever. Its a wast of time.”

Helpful Report

(5.78E+12) - Posted 7 years ago

“Fonegiant sold me an excellent LG g5 for a great price! The phone arrived the next day and worked perfectly right out of the box. I would recommend Fonegiant to anyone!”

Helpful Report

(6.46E+11) - Posted 7 years ago

“communicated well when there was a question and good value”

Helpful Report

(8.72E+19) - Posted 7 years ago

“I bought as new iPad mini and they phoned me about single pixel not working I did I still want it. I liked that straightforwardness! And it all arrived quickly and works a treat!”

Helpful Report

(7.86E+12) - Posted 7 years ago

“My phone never arrived. I suppose it's primarily royal mails fault but fone giant have stepped out of the picture and now i have to deal with it. At the end of the day I paid fone giant and they have the responsibility to provide me with the product.”

Helpful Report

(7786767867) - Posted 7 years ago

Hi Your package was delivered and signed for with this tracking ID BU 1588 3676 1GB to the address provided by you.

Posted 7 years ago

“got the phone on time and everything works perfect”

Helpful Report

(9.57E+14) - Posted 7 years ago

“delivered the as described item quickly”

Helpful Report

(83578976845) - Posted 7 years ago

“Super fast service Order the new Iphone 8 Plus 256gb cheapest on the net order it on Friday and it arrived on Monday”

Helpful Report

Posted 7 years ago

“I would give this a 0 rating if it would of let me. Phone wouldn't switch on after 3 months, returned it and never herd anything back, they wouldn't even reply to my emails. Phoned them, only to be spoken to by someone who wouldn't give me the time of day. It is now a month since I sent the phone away and I haven't been told what is wrong with the phone or if it will be replaced. Terrible service!”

Helpful Report

Posted 7 years ago

“Ordered a phone that was described as Grade A, unlocked and in immaculate condition. When it arrived the LCD had bright white patches on it that were mostly noticeable on a white background and the phone was locked, not unlocked as was advertised. I contacted them as I didn't consider this to be immaculate condition and to tell them the phone was locked. When they came back they said they would send me instructions on how to unlock the phone in the next 24-48 hours and offered free headphones to make up for the issue with the LCD which I found to be an unacceptable offer and told them I wanted a replacement phone instead. When they didn't get back to me I called them and they said I could send it back but that Grade A phones do have some minor signs of use and wouldn't accept that if you list something as immaculate it should not have ANY signs of use. They then told me they could exchange it but that I would have to pay the return postage because they didn't consider the issue to be a fault with the phone and they also could not assure me that the replacement phone would be in immaculate condition, so I told them that in that case I would just send the phone back for a refund. They then emailed me the next day to tell me that they could in fact send me a replacement phone with a perfect screen and I responded that I would accept it as long as it was in immaculate condition and I sent the phone back that same day by next day delivery. After hearing nothing from them for 4 days afterwards, I emailed them to ask what was happening and the response was that a replacement phone would be sent to me in 1-3 days which is pretty poor when they will send out new orders the same day if you order before 2pm but I had to wait on my replacement for a week. I decided I'd had enough of this company and asked for a refund. I also did not like their impersonal approach and starting every email to me with "Dear Customer" and not putting a name at the end of the email. Not a company I'd like to deal with again.”

Helpful Report

Posted 7 years ago

fonegiant is rated 4.2 based on 677 reviews