fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.15

4.2 Rating 677 Reviews

78 %

of reviewers recommend fonegiant

Company Reviews

Questions

Metrics

4.2

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 4th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone arrived in 2 days and works well”

Helpful Report

(65675678578) - Posted 8 years ago

“Never bought anything of this website before , so I emailed whether I can pick up the phone Luckily they have branch in central London So I went and collected the phone from they retail store Very impressed with price and phone”

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Posted 8 years ago

“Excellent service with delivery, unfortunately I ordered the wrong phone so sent it back and had full refund within less than 7 days.”

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Posted 8 years ago

“They have sent me the wrong phone ( a cheaper on ) they explained via email: Dear Customer, We are sorry for the inconvenience as we were out of stock on the Moto X force. The specifications are very similar with for the Moto X series, the only difference is a little bigger battery. Kind Regards, Fonegiant I have explained to them that the screen type and size is different, along with the battery , and the processor. I am waiting for an email and a new phone, but they have gone silent. ...”

Helpful Report

Posted 8 years ago

Dear Customer Apologies for the inconvenience We are able to offer full refund for your order Please quote your order number via email and our customer service Representative will resolve the issue Best Regards

Posted 8 years ago

“Needed a quick small phone and was recommend to buy a S5 mini through their live chat. Bought the phone and it arrived very quick. The phone has a clear screen which is better other small phones I've had in the past it and it has even has internet for me to watch movies and download stuff to it. Happy with purchase.”

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Posted 8 years ago

“Great value and excellent delivery service.”

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Posted 8 years ago

“Never bought second hand phones on Fonegiant before but I was reassured by the customer representative that all phones were all genuine, tested and that all functions worked normally. I bought a Huawei phone and was impressed by the quality of the phone and the speed of the delivery.”

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Posted 8 years ago

“Needed a phone for work as I dropped my phone down the toilet so I ordered online. The website was easy to use and the phone arrived fast and was a perfect replacement. Thanks fonegiant”

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Posted 8 years ago

“Fast delivery and I got a confirmation email when the order was dispatched. Happy with the service from start to finish.”

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Posted 8 years ago

“Broke my phone, needed new one asap, easily navigated around the fonegiant website and bought a Samsung phone. Arrived very fast, would recommend!”

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Posted 8 years ago

“Really bad company! I’ve been sold a faulty phone, still doesn’t work after have been repaired and kept fo 3 weeks. I still have warranty and they don’t want to repair or replaced. I’ve got trading standards involved. Don’t buy from them,,,!”

Helpful Report

Posted 8 years ago

“Bought an refurbished iphone 7 for my mum so she could take selfies all day with her friends. She hasn't stopped bragging about the picture quality and how cheap the phone is. She gave me a thumbs up and would recommend others to buy from here too.”

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Posted 8 years ago

“I needed a second hand apple phone for a cheap price so I googled and found Fonegiant. I bought a grade B phone off fonegiant which was rated 8/10. Delivery was fast and the phone worked like new.”

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Posted 8 years ago

“I wanted a upgraded from iPhone 5s and was hesitant ordering from a website I didn't know but decided to give it a try and I ordered a iPhone from fonegiant. Received it the next day and was pleasantly happen with the condition and the extra accessories included. Would definitely buy from them again and recommend to friends and family.”

Helpful Report

Posted 8 years ago

“I ordered a phone, they took the money from my Paypal account. I had to ring to find out that the phone was not in stock. I am now waiting for a Paypal refund. The service was not deserving of a single star.”

Helpful Report

Posted 8 years ago

Dear Customer Apologies for the delay Due to fast flow of orders, between our online and retail stores error can occur in stock calculation. YOU HAVE BEEN FULLY REFUNDED

Posted 8 years ago

“Bought an iPhone 6 grade B off Fonegiant. It arrived next day and was very happy with the condition given its price. I was also sent an extra screen protector.”

Helpful Report

Posted 8 years ago

“Having read good reviews, I decided to give them a try. Royal Mail accidentally delivered the device to a nearby Kebab shop (who claims they never got it) and asked me to contact the seller directly. When I contacted them (on Tuesday) they said they would file a claim get back to me within 48 hours. I didn't receive a call on Thursday, so I attempted ringing them on Friday. My call was being cut and an automated message said that I couldn't leave a voicemail that I should try again later. Calling after the weekend (Monday) they told me they were waiting to hear from Royal Mail, to contact them in 3 days. When I asked for a copy of the claim, they said they don't have it and would require a day or two to get it. Asking to speak to a manager, I was told that I can't. When I asked specifically whether they had filed a claim, he said he can't confirm. Further inquiring as to what they were waiting on, he was stuttering and told me that he could not help me anymore!! That's £100 down the drain, I'm grateful that I still have chargeback rights thanks to MasterCard”

Helpful Report

Posted 8 years ago

Dear Haleema The royal mail tracking ID BV87 2410 015G B shows it have been delivered and signed by Haleema on 12/09/2017. Please contact your local post office for clarification. Best Regards

Posted 8 years ago

“The phone arrived quickly and asplanned. It was in excellent condition - better than stated. This was the 2nd phone I have purchased and I would buy from you again.”

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Posted 8 years ago

“Very satisfied with the product and service.”

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Posted 8 years ago

“Really impressive service as I receive my product sooner than I expected”

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Posted 8 years ago

fonegiant is rated 4.2 based on 677 reviews