fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.15

4.2 Rating 677 Reviews

78 %

of reviewers recommend fonegiant

Company Reviews

Questions

Metrics

4.2

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 4th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my phone very next day and it was so cheap compare to others shop.”

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Posted 8 years ago

“Products was better than described and service was fantastic as I receive the product earlier than I expected.”

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Posted 8 years ago

“Fonegiant are by far the best i have come across welldone to the team i have bought number of phones from them and very good condition like brand new. Fone giant has the thumbs up for me i would defo recommend fone giant too anyone and such a good service.Thankyou Fonegiant”

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Posted 8 years ago

“second order from them in a year Great Value and super fast delivery Cheapest online”

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Posted 8 years ago

“Fonegiant shipped me my purchase (refurb Nexus 5) excellently packed in a generic box. The phone matched the description, which reassures me of quality service in the future.”

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Posted 8 years ago

“Phone quickly broke, was then informed this wasn't covered by the warranty due to an unrelated issue which left me heavily out if pocket. I would advise to avoid and use a more reputable and respectable company”

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Posted 8 years ago

Dear Customer You have broken the screen of the phone Warranty does not cover physical damage caused by the customer You will need a insurance cover to cover you for accidents Best Regards

Posted 8 years ago

“Ordered online, very easy. Delivered quickly no problem.”

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Posted 8 years ago

“They delivered my phone very quickly and I had no problems so far with the phone. The screen was immaculate and I would recommend to future buyers!”

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Posted 8 years ago

“They delivered my second hand phones very quickly and they looked brand new. The box that came with it looked very professional and the accessories were a bonus!”

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Posted 8 years ago

“I ordered a motorola nexus 6 from fonegiant and it turned out to be in great condition for a Grade B phone. It looked almost new and I love how they supplied us with new chargers. Would recommend to buy second hands phones from them!”

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Posted 8 years ago

“Fast delivery”

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Posted 8 years ago

“Very Happy Received next day. This is my 2nd order from fonegiant and i haven't been disappointed. Recommended.”

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Posted 8 years ago

“I purchased an iPhoneon 2nd ofAugust I have not received yet and they told me the second day delivery”

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Posted 8 years ago

Apologies for the inconvenience We have fully refunded your order already Best Regards

Posted 8 years ago

“Sold what I required at a reasonable price with good telephone advice and prompt delivery.”

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Posted 8 years ago

“Recieved the phone in excellent condition. Great company would definately use again.”

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Posted 8 years ago

“Absolutely appalling experience with FoneGiant. I purchased a second hand device from them in decent working order. Within a few months it had completely broken, apparently caused by a known defect in a very specific LG model (the one they sold me). LG customer support they could do nothing because it is bought second hand. So I contact fonegiant support asking to see their warranty. They respond EXTREMELY SLOWLY (sometimes taking weeks/ months at a time) eventually assuring me that LG will repair the device. This is incorrect advice. I continue to pursue things with fonegiant, at which point they tell me the warranty has expired and can do nothing for me. To be clear - this was months after I first ask to see the warranty pertaining to my device (to which I had no response) and after them evidently stalling over several emails. FoneGiant have scammed money from me. Diabolical customer service after providing me with a faulty phone, then purposefully wasting time until after your 'warranty' expires (which you STILL haven't shown me) is extreme malpractice. AVOID AT ALL COSTS.”

Helpful Report

Posted 8 years ago

“I placed an order for an 'immaculate' Sony Xperia XA on February 27th 2017 (Order #100006383). The phone came with a coupe of scratches on the sides and on the main camera -which made most photos look blurry. After 3 months, some of the pixels on the screen started to appear a bit darker, like "burned". On the fourth month the phone screen was practically 'burned' on both sides. Also, the camera started failing to focus and on occasion, the phone got stuck while taking a photo and I had to restart it. I contacted Fonegiant regarding these issues and shipped the phone over to them, but they replied that 'this was caused due to heat damage, sun or heat source and it is not covered under warranty and I have voided my warranty so the item will be shipped back to me'. I never let my phone close to any kind of heat source or the sun and always kept in on a case in other protected areas inside my bag. Fonegiant just stopped replying to my e-mails after that point. I am very disappointed with the purchase and customer service as I am currently stuck with an 'immaculate refurbished' phone with burned screen, blurry photos which often gets stuck.”

Helpful Report

Posted 8 years ago

Dear Customer The screen had Yellow patches allover the LCD As this comes under physical damage it cannot be covered by warranty as warranty only covers internal failures Best regards

Posted 8 years ago

“the phone was delivered the next day and as described great service definitely would recommend fonegiant”

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Posted 8 years ago

“So easy to use. Order came as expected. Great product and a good price. They even upgraded the phone when the one I ordered was out of stock. I've used them twice so far and will also look at their website first for any new phones.”

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Posted 8 years ago

“Fonegiant is one of the best and cheapest company. I ordered 2 iPhone 7s and both arrived the next day and came as described in the description. very pleased with the service and would recommend”

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Posted 8 years ago

fonegiant is rated 4.2 based on 677 reviews