fonegiant Reviews

Name: fonegiant
Address: Unit 3 Willow House River Gardens Feltham, London
Rating: 4.17

4.2 Rating 670 Reviews

79 %

of reviewers recommend fonegiant

Company Reviews

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Metrics

4.2

Based on 670 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0208 890 0572

Email:

info@fonegiant.com

Location:

Unit 3 Willow House River Gardens Feltham
London
TW14 0RD

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fonegiant 5 star review on 6th June 2025

Harrylucy977 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered my phone very quickly and I had no problems so far with the phone. The screen was immaculate and I would recommend to future buyers!”

Helpful Report

Posted 7 years ago

“They delivered my second hand phones very quickly and they looked brand new. The box that came with it looked very professional and the accessories were a bonus!”

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Posted 7 years ago

“I ordered a motorola nexus 6 from fonegiant and it turned out to be in great condition for a Grade B phone. It looked almost new and I love how they supplied us with new chargers. Would recommend to buy second hands phones from them!”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“Very Happy Received next day. This is my 2nd order from fonegiant and i haven't been disappointed. Recommended.”

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Posted 7 years ago

“I purchased an iPhoneon 2nd ofAugust I have not received yet and they told me the second day delivery”

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Posted 7 years ago

Apologies for the inconvenience We have fully refunded your order already Best Regards

Posted 7 years ago

“Sold what I required at a reasonable price with good telephone advice and prompt delivery.”

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Posted 7 years ago

“Recieved the phone in excellent condition. Great company would definately use again.”

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Posted 7 years ago

“Absolutely appalling experience with FoneGiant. I purchased a second hand device from them in decent working order. Within a few months it had completely broken, apparently caused by a known defect in a very specific LG model (the one they sold me). LG customer support they could do nothing because it is bought second hand. So I contact fonegiant support asking to see their warranty. They respond EXTREMELY SLOWLY (sometimes taking weeks/ months at a time) eventually assuring me that LG will repair the device. This is incorrect advice. I continue to pursue things with fonegiant, at which point they tell me the warranty has expired and can do nothing for me. To be clear - this was months after I first ask to see the warranty pertaining to my device (to which I had no response) and after them evidently stalling over several emails. FoneGiant have scammed money from me. Diabolical customer service after providing me with a faulty phone, then purposefully wasting time until after your 'warranty' expires (which you STILL haven't shown me) is extreme malpractice. AVOID AT ALL COSTS.”

Helpful Report

Posted 7 years ago

“I placed an order for an 'immaculate' Sony Xperia XA on February 27th 2017 (Order #100006383). The phone came with a coupe of scratches on the sides and on the main camera -which made most photos look blurry. After 3 months, some of the pixels on the screen started to appear a bit darker, like "burned". On the fourth month the phone screen was practically 'burned' on both sides. Also, the camera started failing to focus and on occasion, the phone got stuck while taking a photo and I had to restart it. I contacted Fonegiant regarding these issues and shipped the phone over to them, but they replied that 'this was caused due to heat damage, sun or heat source and it is not covered under warranty and I have voided my warranty so the item will be shipped back to me'. I never let my phone close to any kind of heat source or the sun and always kept in on a case in other protected areas inside my bag. Fonegiant just stopped replying to my e-mails after that point. I am very disappointed with the purchase and customer service as I am currently stuck with an 'immaculate refurbished' phone with burned screen, blurry photos which often gets stuck.”

Helpful Report

Posted 7 years ago

Dear Customer The screen had Yellow patches allover the LCD As this comes under physical damage it cannot be covered by warranty as warranty only covers internal failures Best regards

Posted 7 years ago

“the phone was delivered the next day and as described great service definitely would recommend fonegiant”

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Posted 7 years ago

“So easy to use. Order came as expected. Great product and a good price. They even upgraded the phone when the one I ordered was out of stock. I've used them twice so far and will also look at their website first for any new phones.”

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Posted 7 years ago

“Fonegiant is one of the best and cheapest company. I ordered 2 iPhone 7s and both arrived the next day and came as described in the description. very pleased with the service and would recommend”

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Posted 7 years ago

“I put an order in for a Samsung galaxy s6 edge plus and it came the very next day. No problems at all would recommend fonegiant :D”

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Posted 7 years ago

“Just picked up a deal on Samsung galaxy s6 64gb Arrived safely and described Would recommend fonegiant”

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Posted 7 years ago

“This is third phone I buying from this company And every time they exceed expectation with their prices product and delivery”

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Posted 7 years ago

“The phone was described as "grade B, 8/10". It is covered in chips to the rear and around the bezel, and the battery is defective, only holding about 66% capacity. I will never ever buy from Fonegiant again.”

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Posted 7 years ago

“Found superb deal on iPhone 7 phone came on time and as described Lovely service”

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Posted 7 years ago

“The phone was packaged well, but was not completely as described; a large scratch on the screen was not mentioned in the product description. The phone was also faulty, and did not work, no matter how many different cables I tried. It did not receive power or turn on at all.”