Fortnum & Mason Reviews

"Items ordered online were never delivered.\r\nI was eMailed several days after ordering them, that they are now \u2018out of stock\u2019\r\nI have just received an eMail today telling me that an \u2018out of stock item is now available\u2019 I went to the website in 5 seconds, only to be told yet again that it is \u2018out of stock\u2019\r\nNo apology from Fortnum & Mason for taking credit card order of Christmas chocloate truffles, when none were available\r\nWhat is wrong with the computer system?\r\nStock control shouldn\u2019t be such a problem!\r\nSuch disappointment from what used to be a reliable store."

"I am very disappointment regarding a recent order I placed for a birthday hamper. Not only the product I was looking forward to for the occasion\u2014the mini birthday cake\u2014 was replaced with an item that, in my opinion, had no relevance to a birthday theme, but I was also shocked to discover that two of the products in the hamper were expired ( one of them being the replacement product).\r\n\r\nOne product expired in October and another in November and my husband unknowingly consumed half of it on his birthday.\r\n\r\nI immediately contacted customer service to address this issue, but despite my efforts, I have not received a response even after a week. This lack of acknowledgement, combined with the expired items in the hamper, has left me deeply dissatisfied. I will not make any future purchases from this company due to their dishonesty,it is evident that they prioritize profits over the well-being of their clients!!!!"

"Third order with Fortnum and Masons. Previously two were flawless but this one (14 items ordered as Christmas presents) arrived in a battered, wet and open box (the box was far too big for the contents inside) with most of the items inside either open, dented, ripped and one missing.\r\n\r\nThe paperwork notes an email address to contact for returns that just bounces back as it's 'no longer in use', I then completed an email form but didn't recieve confirmation whether it had been sent, I was then directed to a WhatsApp chat with the usual VAs and bots, and finally found a form to complete. WhatsApp messasge is still sitting with an auto 'Sorry it's taking longer than expected to connect you. You will be connected to an agent shortly' message two hours later.\r\n\r\nReally shocked at how bad their customer services is when there is an issue and how badly packed an order can be. Won't ever order again and now have to lug a massive box the post office to return. Such a faff."

"Third order with Fortnum and Masons. Previously two were flawless but this one (14 items ordered as Christmas presents) arrived in a battered, wet and open box (the box was far too big for the contents inside) with most of the items inside either open, dented, ripped and one missing.\r\n\r\nThe paperwork notes an email address to contact for returns that just bounces back as it's 'no longer in use', I then completed an email form but didn't recieve confirmation whether it had been sent, I was then directed to a WhatsApp chat with the usual VAs and bots, and finally found a form to complete. WhatsApp messasge is still sitting with an auto 'Sorry it's taking longer than expected to connect you. You will be connected to an agent shortly' message two hours later.\r\n\r\nReally shocked at how bad their customer services is when there is an issue and how badly packed an order can be. Won't ever order again and now have to lug a massive box the post office to return. Such a faff."

"Third order with Fortnum and Masons. Previously two were flawless but this one (14 items ordered as Christmas presents) arrived in a battered, wet and open box (the box was far too big for the contents inside) with most of the items inside either open, dented, ripped and one missing.\r\n\r\nThe paperwork notes an email address to contact for returns that just bounces back as it's 'no longer in use', I then completed an email form but didn't recieve confirmation whether it had been sent, I was then directed to a WhatsApp chat with the usual VAs and bots, and finally found a form to complete. WhatsApp messasge is still sitting with an auto 'Sorry it's taking longer than expected to connect you. You will be connected to an agent shortly' message two hours later.\r\n\r\nReally shocked at how bad their customer services is when there is an issue and how badly packed an order can be. Won't ever order again and now have to lug a massive box the post office to return. Such a faff."

"Third order with Fortnum and Masons. Previously two were flawless but this one (14 items ordered as Christmas presents) arrived in a battered, wet and open box (the box was far too big for the contents inside) with most of the items inside either open, dented, ripped and one missing.\r\n\r\nThe paperwork notes an email address to contact for returns that just bounces back as it's 'no longer in use', I then completed an email form but didn't recieve confirmation whether it had been sent, I was then directed to a WhatsApp chat with the usual VAs and bots, and finally found a form to complete. WhatsApp messasge is still sitting with an auto 'Sorry it's taking longer than expected to connect you. You will be connected to an agent shortly' message two hours later.\r\n\r\nReally shocked at how bad their customer services is when there is an issue and how badly packed an order can be. Won't ever order again and now have to lug a massive box the post office to return. Such a faff."

"Third order with Fortnum and Masons. Previously two were flawless but this one (14 items ordered as Christmas presents) arrived in a battered, wet and open box (the box was far too big for the contents inside) with most of the items inside either open, dented, ripped and one missing.\r\n\r\nThe paperwork notes an email address to contact for returns that just bounces back as it's 'no longer in use', I then completed an email form but didn't recieve confirmation whether it had been sent, I was then directed to a WhatsApp chat with the usual VAs and bots, and finally found a form to complete. WhatsApp messasge is still sitting with an auto 'Sorry it's taking longer than expected to connect you. You will be connected to an agent shortly' message two hours later.\r\n\r\nReally shocked at how bad their customer services is when there is an issue and how badly packed an order can be. Won't ever order again and now have to lug a massive box the post office to return. Such a faff."