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Fortnum & Mason Reviews

2.0 Rating 143 Reviews
24 %
of reviewers recommend Fortnum & Mason
2.0
Based on 143 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 38%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
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Fortnum & Mason 1 star review on 7th March 2025
Anonymous
Fortnum & Mason 1 star review on 12th January 2025
Cristina
Fortnum & Mason 1 star review on 9th December 2024
Anonymous
Fortnum & Mason 1 star review on 9th December 2024
Anonymous
Fortnum & Mason 1 star review on 9th December 2024
Anonymous
Fortnum & Mason 1 star review on 9th December 2024
Anonymous
Fortnum & Mason 1 star review on 9th December 2024
Anonymous
8
Anonymous
Anonymous  // 01/01/2019
The Fortnum & Mason web site is easy to use and has very helpful product and delivery information. The items I bought, a box of macaroons, where quickly delivered, well packed and wrapped as if I had purchased them at their store in Piccadilly. I will use them again for mailed gifts.
Helpful Report
Posted 7 years ago
I use F&M to bring a smile to people! Their exquisite packaging, superior products and excellent customer service are second to none, just wish they had a little more choice.
Helpful Report
Posted 7 years ago
I use F&M to bring a smile to people! Their exquisite packaging, superior products and excellent customer service are second to none, just wish they had a little more choice.
Helpful Report
Posted 7 years ago
Fortnum & Mason is rated 2.0 based on 143 reviews