“The assistant that has worked for me for over a decade retired (and last day) on July 3. A week prior I selected their best bouquet, and set the delivery date for, July 3rd.
After Midnight I received an email from them informing me the didn't deliver, because they "couldn't find a florist." They'll deliver on 7/5, if "that's ok?"
This isn't the first time they have done this to me. I assure you, it's their last. DO NOT USE THIS COMPANY, RUINED ON OF LIFE'S most precious moments, failed all the way around, and the sub-par service and lack of resolution, worst "business" on the internet.”
“I ordered "be happy bouquet" (beautiful yellow daisies and roses in bright yellow happy face on front. Perfect for our happy angel). I paid $2.99 for same day delivery. It was for my deceased granddaughters birthday party to keep her memory alive (she was 3 at time of death 7 years ago). At the time of party beginning, no bouquet. I messaged them and only then did they tell me they wouldn't have it there today but would the next day with an upgrade and refund for $2.99 and a $20.00 gift certificate via email. Why would I want to buy from them for an important occasion.
The next day, flowers arrived in a rust colored bowl. Not cheery in the least. Very depressing. Upon informing them I expected the "be happy bouquet" be delivered to my daughter in law. They refused, said they sometimes make similar substitutes. They gave me another $10.00 gift certificate for their company. Any self respecting company would either grant original order or replace used credit card.
It was a tough day. You flowers made it tougher.
See pics of what I ordered vs. what was received. How is that anywhere NEAR what was ordered?”
“Ordered flowers this morning for a cancer survivor. Got notification late this afternoon that they were not going to be delivered even though I paid extra. I called for a refund and they wanted to send them in two days. I said no. They wanted to stand them tomorrow, even though I told them the recipient would not be home. I said no. I had to DEMAND my money back from them. Finally got it because I paid with PayPal.
DO NOT USE THIS COMPANY!!!!”
“Terrible,I ordered from them and the flowers came dead with no water in vase. Was Packaged cheaply. Will never order from them again. Need to shut this place down permanently”
“Don't order from them. My stuff never got delivered when it stated that it did. I called ...they said they would redeliver them..but the person was already released from the hospital. I wanted my money back and they wouldn't refund the money. They said they would have them delivered to another address. So now they are being shipped to my home and now I have to deliver them to the person at their home.. It cost me 60.00 for 5 balloons. DONT ORDER FROM HERE!”
“While Fromyouflowers did resend the flowers I ordered when they were not delivered on time (wrong address and admittedly my mistake). What I thought I ordered vs what was received did not look the same at all. (See attached photos). $50+ is alot to have flowers delivered and not get the design as advertised / expected. Will not order from them again.”
“Absolutely horrible experience. I ordered flowers for a birthday Sunday around 2pm to arrive Monday before noon. I paid for expedited delivery just so they would be sure to arrive before noon. It didn’t. I fist spoke with a customer support rep a little after noon. She mentioned she would refund my expedited delivery fee and that she can’t tell me when my arrangement will arrive but that she will message the delivery driver to get it to me asap. Around 3pm I reached out to chat support who transferred me to a supervisor named Kyle. Kyle kept apologizing and offering a discount whilst still had no idea where in route my arrangement was. I asked him for an ETA and he responded with “we can’t provide an exact time but our delivery for residents is between 9-6. So not only was it not delivered by noon, not there is a chance I won’t get it until 6pm. Kyle then mentioned he wanted to call me and call the floral shop at the same time to check the status of the arrangement. I responded “you haven’t called the shop yet???”. That sent me into a rage. How is my arrangement this far behind and you haven’t contacted the shop yet? Finally when our day is over around 4:30 my arrangement was delivered. Finally, relief. When we arrive home, the arrangement was not what was purchased. I received a smaller version of the arrangement and much more greenery opposed to the very prominent yellow flowers. In the picture I wanted there was 6 roses opposed to the 3 I received. All in all, I am not happy with my experience with this company and will not go with them next time.”
“for my daughter-in-law's birthday. She loved them. They were fresh and bright. Thank you for making several attempts to contact me regarding the delivery (while I was traveling).”
“Do not order from this company!
I placed an order 2 weeks before to be scheduled for my partner’s birthday and they were meant for a surprise. His birthday has passed now and still no delivery. Also, I am let down by this company sending me an email, claiming that the delivery was attempted. This is false information as the recipient knew about the delivery and has been waiting at the address all day. Therefore this is a false claim as the flowers were never attempted to be delivered.
This is unacceptable and the lack of communication from this company is terrible customer service.
They have issued me a refund but still ruined a surprise by their terrible service!
STAY CLEAR OF THIS COMPANY!!”
“Ordered flowers a week ahead of time for a 40th birthday. Waited until 7pm. Called the number listed , got sales for medic alert and dish before I hung up and got the number from google listing. In Ct the correct number is 860-388-1007. Offered me a 10% discount on my next order. I told them to keep it, I won’t be using them again. They blamed it on UPS. Promised delivery today. We’ll see . If not, and not in good shape I will be calling Discover to dispute the charges. Used them in the past and never had a problem. This is just unacceptable.”
“I wish I had read these reviews
I ordered 24 roses and only 12 were sent.
I don't know what to say except this company is completely untrustworthy and I wish ai hadn't ever ordered from them
Oh”
“Paid $85 for flowers you can get from the store for $30... how do I know? Because they are identical to the ones I got her for $30 on mothersday. Also don't waste money on expedited delivery, they arrived as my wife was leaving her office and we're supposed to be delivered by 12:30. Oh they also put the wrong card and looks like a child wrote it.”
“Horrible, I mean very horrible. Paid for express shipping and the flowers never came. Spent hours on the phone with customer service getting the runaround. Save yourself time and money by NOT ordering from this company.”
“I just wanted to make a review and save others from making the same mistake I did. I was greatly disappointed that I paid $65 dollars for something I could have just bought at the grocery store. Don’t get me wrong the flowers were beautiful as well as the vase. But I absolutely cannot get over the false advertisement of the balloons they offer to add to the flowers with an additional fee. The advertisement I was given showed flowers with balloons tied to the vase. Instead I was given a cheap balloon attached to a stick, stuck on top of the flowers. I know that moving forward I will not be purchasing from this site again. (Cartoons are cute for kids but for a 33 year old women. Really disappointed in the style of balloon they chose.)”
“Spent 79 dollars to send my best friend sympathy flowers for her 1 year of her father passing as I cannot be there in person because I currently have a hurt back, then they delivered someone else's order to her and only want to refund me 14 dollars, this is the second time I used them and each time they have delivered incorrect order. I understand a substitution of flowers but when you're reading a card for sympathy and it says, " thanks for having me I can't wait to visit again " and some random person's name it kind of removed the special moment”
“I wish that I could give this zero stars. I sent a plant to a friend and it arrived with half of the dirt missing and every leaf broken. When I reached out to the customer service, they were INCREDIBLE rude. They asked for pictures so I sent pictures. They ghosted me and ended the chat. I sent an email to the higher ups and they are giving me the run-around. I just want my money back and to be done with them I will NEVER use this company again. These people are unprofessional and rude.”
