“I had a sick friend and sent them flowers to be delivered on 6/20. They sent me delivery confirmation when they order was not delivered. They ended up not delivering it that day and delivered the order late on 6/21. They ended up delivering the wrong flowers. They sent flowers that were less expensive than the ones I had ordered. Please keep in mind that I called them twice on 6/20 to check on the flowers, twice on 6/21. After they sent the incorrect flowers, they attempted to send the correct flowers and they did not end up sending the correct bouquet. They ended up reimbursing me nearly half my order but still ended up getting it wrong. I will stick to the FTD and 1-800-Flowers next time. This is ridiculous.”
“I ordered these as a gift for my mother. I received the email on delivery day that the flowers had been delivered, but my father said they were not. The customer service rep rescheduled delivery for the next day. When the delivery cutoff time passed and my father said they were still not there, I called again and they spoke to the florist who said they were out for delivery and to give them until 7pm. Called at 7pm and was told they were still delivering and to give them 45 more minutes because she couldn't cancel an order that was showing as "out for delivery".
I confirmed with my father the next morning that the flowers never arrived, so I called customer service for a refund. The rep offered a mere 10% discount to allow an extension. I refused and said to cancel and refund. They did follow through on that which is the only thing that made this a 2-star instead of 1.”
“This order made it fine. However, the flowers I ordered for my wife just before I placed this order didn't show up. When I contacted customer service, I chose for them to send next day and upside what I ordered for the inconvenience. Instead, I received an email that my order was canceled and refunded. WOW, that couldn't have gone any worse and she never got flowers for graduating as a Nurse Practitioner. I'm sure I'll never order from you again. Thank you.”
“Ordered a peace lily for my niece's mother-in-laws funeral but never got it. Now I'm waiting for my refund. Hope I get it but should have read reviews about them. This is my first & last time with this company.”
“The flowers that I sent weren't the ones and they got there and they were dying already and had no card the one that I actually had to sit there and put my heart out to the lady over the phone totally embarrassed”
“Ordered for my mother in law for her birthday and was completely embarrassed by what showed up. Looked absolutely nothing like the picture. Managed to get a 20% refund and $20 credit for more flowers (as if I’ll ever buy from them again). Appreciate that they handled the complaints but I imagine that’s all they get so they must be pretty good at it by now. Truly awful. Just…wow.”
“I should have read the reviews...my flowers were not what I ordered ...it was embarrassing. I had this delivered to my best friend at her work in front of her coworkers. A blind person could have made a prettier arrangement. I ordered daisys...can you guess which arrangement I ordered and which one was delivered?!?!?!?”
“The flowers were not only the wrong flowers they weren’t even the right color scheme. I called was offered a 30percent refund and $10 towards my next purchase. I told the guy it was unacceptable and I would call the next day. They then offered a 50 percent discount with $30 towards my next purchase. Again not acceptable. They delivered the next day. Closer to what I order but much smaller. Never again!”
“Very unhappy with this service. I ordered flowers on June 10 to be delivered on June 19 and after not hearing anything all day I finally call and they said there was a problem with my order but they couldn’t tell me what the problem was. They said best they could do was deliver the next day even though I had made this order over a week ago. Will not be using again.”
“I ordered a large fruit basket for a friend who is a vegetarian. They sent a basket with just a few fruits in it and the rest salami and other grocery products they won’t be able to eat. When I went to submit a complaint, the website does not let me get past a prompt saying “we told we may have to substitute some items.” I would have thought the substitutions would be other fruits, not meat.”
“They were delivered late. When the UPS driver showed up, he put the box out on the step and never rang the bell. They could have been there all night if I didn't look outside. And the were scrunched together like rags and only 4-5 baby breaths, all in the back. Very disappointed.”
“I expected that the flowers I ordered to be delivered to a friend would come from a florist. I was wrong this company used a Safeway grocery store for flowers. The arrangement did not look like the picture on the website and they were delivered a day late. The customer service Reps just give you lip service, they are useless but that may be how they’re trained to respond to customer complaints.”
“Really fair prices. I needed my flowers delivered by 2:30 PM and didn't realize there was a $4.99 expedite option. I called their customer service line at 5:30 am and someone actually answered! They were very helpful and assured me they would be delivered before that time free of charge. Definitely give them a try.”
“The worst customer service on the planet.
1. Ordered same day delivery, get an email saying sorry and that the delivery is delayed.
2. I complain and they apologize while offering to give me an upgrade on the flowers and call the recipient to apologize for the delay.
I would have been very happy with just this but guess what they did neither of these things.
3. When the flowers did arrive it looked nothing like the picture and was throughly disappointed with what I got.
4. Further complained to customer service and was only met with empty promises.
Save your money go with anybody else.”
“I have given this place chance of the chance and every order I have ordered and paid good money for looks nothing like what I ordered I am very disappointed with this place and I will never order from this place again my fruit basket that I paid $99 for was half the size this place is a ripoff and you guys should be ashamed of yourselves. My father-in-law's fruit basket was pathetic my mother-in-law's flower arrangement that came in a box that never bloomed I will never give this place another chance and if anyone is reading find another place to order your arrangements and your fruit baskets.”
“Send the wrong flowers to my mothers funeral. Color was wrong didn't even look close to the picture on their web site. Looked very cheap and some of the flowers looked wilted. Paid over $125 for this order. I Contacted the company they gave me $12 discount after I requested a full refund that was denied. I would never ever use this company for anything. Let alone a funeral.”
