“Well, they got a star because it is the only way I could write a review. This has to be the WORST, most INCOMPETENT company I have dealt with. I was thrilled to have found a company that could deliver tulips which is what I needed for my boss' wife. The rep was no nice. I should've known. The email stated they were delivered and they were not. They promised they would be the next day. The following day, guess what? NO FLOWERS. They stated they tried calling me to ask me, what color tulips I wanted. Which they did not, the lying fools. When in fact I ordered a colorful bouquet. They were about to attempt a third delivery, when I said cancel and refund. That took 90 minutes and I was on the phone awaiting the "cancellation email", that never arrived. I was on the phone with JENNY the supervisor, who I advised she should go work for a real company. I was so disappointed with this experience. In essence FROM YOUR FLOWERS is a JOKE, they are LIARS and THIEVES. Please BEWARE. My next stop is the Better Business Bureau.”
“Nothing I say can be any worse than what many others are saying. Guess I should have checked reviews before ordering from them for the first time.
Not only were they a day late, but they sent me a confirmation they had been delivered when they had not.
Then when they were finally delivered the next morning, missing my sister's birthday, today, 5 DAYS later, I received a resolution to my complaint STILL claiming they were delivered on the correct day!
Not only that, they claim 24/7 service. Yeah, if you want to talk to a clearly overseas call center who doesn't even know what time zone your delivery is in and you still have to wait until the shop opens the next day.
I would not even give then 1 star! DO NOT use this service!
Oh, and I not only contacted then twice by phone, but by email and chat as well!”
“Birthday happen once a year but this flower provider failed miserably. Tracking my order says is was delivered but we never received anything. I'm very disappointed with this company. First time to order from them. I will never order again and I will tell my friends not to order as well. -100 stars”
“Did not receive the flowers I ordered. Super disappointed with the amount of flowers i received. I paid extra for the “premium” ones and received the smaller version. And flowers did not even match the photo. Super upset.”
“I received two orders of flowers and both arrived dead… One arrived five days ago and the second one arrived just this afternoon. I do not want yet a third delivery of dead flowers. I tried to explain to customer service that when you deliver to Arizona they cannot sit in a UPS truck all day, that any flowers are going to die under those conditions. I will not be using from yourflowers.com additionally… I am attempting to include a photo, but it is not allowing me to do so. FRUSTRATING”
“I can barely given them 1 star.
Ordered DELUXE... See Pic of what I ordered, vs what was received!!! Called to complain and tried to send them what was ACTUALLY DELIVERED, wouldn't accept an email or any pictures. Offered, 20% credit toward next order- and 10% refund...then she got manager, and SAID 50% refund, but wasn't even that! They apparently can't do math either! I WAS EMBARRASSED THAT WAS DELIVERED TO MY FRIEND ON HER BIRTHDAY!! Looked at website- apparently that 20% 'credit' supposedly to alleviate my frustration- is being offered statewide to everybody! Don't trust!!”
“Horrible decision to order from this place ordered an arrangement from them and they offered 20% off smh but its not 20 % off the order tho then got them up to 50 % and they said 27.19 will be received back on my card. So is 27.19 a 50% refund on a 75 dollar order???? Pretty sad it's a scam for sure”
“It's a scam!!! Order wasn't delivered, and there's no confirmation from them. I was the one who emailed them to ask for the delivery status but answers were all the same, apologizing and telling me that they will check with the florist. I ordered flowers for my friend's 50th birthday as a surprise but I was the one who got surprised with the bad service I got. Full refund was not enough compensation for something you thought will be a special gift for a loved one but it was all ruined!”
“I ordered the Cotton Candy Deluxe for my Daughter's 34th Birthday. I paid for same day service which started out at $2.99 was billed more. Flowers delivered by 6:00 pm. Correct. What she recieved was not what I paid for! Daisies replaced Roses! Deluxe,not even close!!! The florist this ordered was assigned too is not provided. I wonder why? Roses cost more than Daisies. You Flowers received a poor rating as the results from the contracted local florist who short-changed the customer! Damn shame! Would not recommend! See attached pictures.”
“I recently sent flowers to my elderly neighbor for her birthday. I searched for the perfect arrangement. I placed my order. She is now in a different state, so when she received it her son sent me a photo . I was SO disappointed. Although it did have the correct flowers, whoever arranged it had NO idea. It looked disgraceful...almost like it was shipped to her. I an throughly disappointed. I will NEVER use this service again. This wasn't cheap, but it certainly looked it. I am so embarrassed.”
“Arrangement isn't what I ordered. But luckily my Daughter appreciated the thought. Delivery to a business that closes at 5 pm. Delivery made after hours. Daughter didn't get it till next day.”
“Ordered flowers for next day delivery, received an email they would not he delivered until the following day. Later I received another email that they had to change the arrangement because the florist didn't have those flowers available. So they were a day late and a different arrangement than I ordered....”
“I only gave one star because that the only option I have but this place needs to close down I paid almost 80 bucks for some flowers to be shipped to my love one at a funeral home and first of all the flowers look nothing like what I was played into buying then they delivered and never communicated that the funeral home received them until I called plus I order the premium choice and that is absolutely what I didn't get please keep your money go else where”
“AVOID LIKE THE PLAGUE, HORRIBLE COMPANY.
ONLY BRIGHT SPOT- THEY WERE PROMPT, BUT ARRANGEMENT WAS 1/4 THE SIZE OF WHAT I ORDERED, WILTED AND UNPROFESSIONALLY PUT TOGETHER.
AFTER I COMPLAINED, OFFERED ME 10 DOLLARS BACK- INSULT TO INJURY!
PLEASE AVOID THEM AT ALL COSTS!
pics of what it was supposed to look like and then what my sick wife received.”
“The flower arrangement in no way matched the picture of the arrangement I ordered. Excuse me, there was 1 flower (out of 7 components) that was correct. Very disappointing. Flowers were ordered for a very important occasion and they were horrible.”
