“Cool products, but jesus, the shipping is painful. Takes over 2 weeks just to ship, but with no communication. What reaching out to them to ask why, you get nothing but a generic email saying "due to high volume, shipments are delayed". So impersonal. Zero information in their reply. I even reached out on Facebook and got the exact same message, word for word. At the very least, se the expectation that nothing will ship for at least 2 weeks and there will be no communication until then.”
“overpriced cup with a silicon insert that can hold a starbucks cup.
The videos make it look cool, but realistically, just pour your drink into a stainless steel cup and be done with it. This product is the tail wagging the dog, and it's $50 I regret spending.”
“I've had a universal buddy for awhile and I love it so I decided to buy a Togo Buddy as well and it's nice but it arrived with a chip in the paint and I contacted customer service but they only refunded $4 instead of replacing the cup and letting me return the item with a chip in the paint. I would be buying many more for my entire family but after this experience I doubt I'll take the risk of purchasing anything else from this company.”
“Well, I ordered the “Military” Universal Frost Buddies and received the “America” Universal Frost Buddies, it’s not worth me mailing them back, but that’s what my Marine Veteran really wanted. Pretty disappointed.”
“I really wanted to like this. It was the only product that would hold a 16 ounce craft beer can that I know of. Sadly on Fourth of July we tested it and I got to tell you I was so disappointed ice cold beer did not stay cold. It was not that hot out either. I cannot return because we used them and tossed the poorly made packaging that was munched upon arrival. I purchased my sister the drink cup holder with straw for a birthday present and I hope it works for her. Save your money and buy Cordova products.”
“To be clear the product itself has no issues.
You should be prepared to wait a long time for your product as each of them are apparently made to order. I waited for over a month for the product, and at the time of shipping I could have ordered for less money because of a promo.
There was also an offer on the website for free shipping over a certain amount, which did not work after I added more to the cart. I ended up getting one because the shipping actually doubled, not disappeared.
Again product is great.”
“I would say customer service was horrible. I did ne order and heard nothing for a week. So I emailed and they said it was an issue with the etching. So another week goes by nothing. I email again. Now it's an.issue with the bottle. Then nothing g again foe a week. Untill I got the email that said the shipping lable was made. But didn't ship m out for about another week.”
“Took forever to get my cups ,, yes I was taking care of on there end lovely but had no timeline as gifts were for bdays ,,, also the beers drank out of them doesn’t fit the cup as good as it shows,,Coors light 16oz aluminum bottles don’t grip the top well so they get warm quicker,, also the 16oz reg cans you basically are putting your lips all over the lid because it sits so low, and if you just drink reg cans it’s top heavy,, good idea but gotta come up with something for the top to not be in the way and grip the aluminum bottles better for insulation”
“I was very disappointed with the shipping time for these. I also didn't get why they are trying to get me to sell these (with my unique code) before I even got the products. I ended up with two different packages, which was no problem, but they only shipped the packages when I e-mailed them 16 days after placing the order. When I received the first package, I realized one was missing and had to e-mail them yet again asking when the second one was coming. They shipped it the next day after getting my e-mail (both times).
They weren't as spectacular as I thought they would be. They are average. They fit cans and beer bottles fine, but not 20 oz pops or other containers. Too much hype. Would not recommend.”
“I bought 1 for my son for Father’s Day, and one for me. Very disappointed with them. They cover up, just about anything you put in them, but they keep nothing cold!!! Your info states that it keeps things cold for 12 hours, that’s so NOT TRUE!!! I’m not sure if it even works for one hour!!! Very unhappy with your product, especially with spending $81 on them. My son was so excited about it, that it fit so many things, but then so discouraged with the performance.
Sincerely,
Marge Westerman
westyrm66@gmail.com”
“I bought this as a birthday present and did not arrive on time. My order stated it would ship in 5-8 days but was far from it. I contacted customer service and they stated the item I ordered had to be custom engraved (which was not mentioned when I was ordering). I ordered on May 27th and was not delivered until June 17th. Not sure how how it works as a coozie but very disappointed in the slow shipping and lack of transparency on the site and order confirmation on length of time. Was very disappointed on missing my relatives birthday.”
“I ordered the sage green universal buddy and have yet to receive it. When I ordered it it said it would ship sometime between June 16-18 but still nothing as of June 28 I bought this hoping to take it on vacation. Very unhappy”
