Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 903 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 12th September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am only saying poor because I have not been able to collect my order. They tried to deliver and I have been to collect three times. I would really like to give a good review. If I can finally have my property I can be happy 😊”

Helpful Report

Posted 4 weeks ago

Dear Jason, Thank you very much for your time on the phone this morning, and for clarifying the details regarding your delivery location. We are currently putting alternative arrangements in place and will make sure your order reaches you as soon as possible. We will keep you updated with the tracking details once it is on its way. We very much appreciate your patience and understanding, Kindest regards, Future Shop

Posted 3 weeks ago

“I am very disappointed with my recent experience purchasing QED speaker cables with Elite Reference AirTite Banana plugs. The plugs on these are surprisingly huge and definitely not the standard 4mm size most hi-fi gear takes. My existing standard 4mm banana plugs actually fit right inside the opening of these QED plugs. Certainly, they won't fit into standard equipment terminals at all. Not only did the process take an unreasonably long time to resolve, but I also had to pay a high return fee, and Future Shop refused to offer any assistance or flexibility with the cost. Very disappointing service—buyer beware.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re sorry that the cables did not work out for you, but we would like to clarify an important point regarding the Elite Reference AirTite banana plugs. These are standard-size hi-fi banana plugs designed for conventional speaker and amplifier binding posts. We have supplied thousands of Elite Reference plugs over the past two years and are not aware of any sizing or compatibility issue of this nature. They are also comparable in size to other standard banana plugs from many manufacturers that we have supplied for many years. From the photograph provided, a conventional banana plug has been inserted into the opening of the Elite Reference plug. This is not how the connector is intended to be used and can spread the contact section, potentially making subsequent insertion into a speaker terminal more difficult. We tested the returned connector ourselves and were able to fit it into our standard speaker terminals. As with many new banana plugs from many brands, the contacts can initially be quite firm and may require a little pressure and gentle movement when first inserted. This tight fit is intentional and helps provide a secure electrical connection. We appreciate that you were disappointed with the time taken to resolve the matter and with the cost of returning the cables. However, as the cables were supplied correctly and the connectors were not found to be faulty, the return was handled under our normal returns terms. We’re sorry the purchase was not suitable for you on this occasion, but we felt it important to clarify for other customers that these are standard banana connectors and that we have not identified a fault or dimensional issue with the Elite Reference plugs

Posted 1 month ago

“And what should I be happy about? I ordered an optical cable from you on May 29, 2026 and I still haven't received it, I don't know why.”

Helpful Report

Posted 3 months ago

Dear Marcin, I hope you are well. First, I want to sincerely thank you for bringing the issue with your last order to our attention. I am writing to personally apologise for the significant delay and the unacceptable performance of our courier. Given that you requested next working day delivery, we absolutely would have expected this to arrive by the 2nd of June. I registered a formal report to investigate the cause of the problem. What I found was that while we were very prompt in dispatching your goods, a series of handling issues occurred at the courier's depot level. This resulted in several delays and, unfortunately, put us in a poor light. For context, we saw that you placed the order on Friday evening after we had closed for the weekend. Our office reopened on Monday, the 1st of June, at 9:00 AM, and we dispatched your order to DHL by 9:20 AM. Despite our speed, the courier struggled to execute the delivery as planned. Please accept my sincere apologies for this on their behalf. We pride ourselves on the delivery performance we normally provide for our customers, and you deserve a much higher standard of service. While these specific delays were technically beyond our direct control, we assume full responsibility for your experience. As a gesture of goodwill, I have arranged a £20.00 store credit for you to use on your next order. Kindest regards, Future Shop

Posted 3 months ago

“DPD driver put the package next to the door knock on the door walked away before I open the door .”

Helpful Report

Posted 4 months ago

Dear Patrick, Thank you so much for taking the time to share your feedback with us via Reviews.io. We are genuinely pleased to hear that your order arrived promptly and that our next-day delivery service met your expectations. I would like to sincerely apologise for the frustration caused by the courier leaving your parcel at the door without waiting for a signature. I completely understand why this is disappointing; receiving a valuable item should feel secure from start to finish. Regrettably, the standard operating procedure for many national couriers changed significantly during the pandemic and has since become the industry norm. For many delivery providers, the move away from physical signatures allows them to maintain the speed and volume required in the current market. Because these are third-party services, this specific aspect of the delivery process is, unfortunately, outside of our direct control. We truly wish we could dictate every step of the courier's interaction at your doorstep, and we are sorry that this experience fell short of the high standards we strive for. On a brighter note, we hope you are enjoying your Blustream ADC11AU Analogue to Digital Audio Converter. If you require any technical assistance or guidance to get the most out of your new equipment, please do not hesitate to contact our team. Kind Regards Future Shop

Posted 4 months ago

“Hi. I'm really disappointed for my order. That subwoofer cable doesn't work 😒”

Helpful Report

Posted 5 months ago

Dear Andrzej, Thank you for contacting us via REVIEWS.io. We were sorry to hear you are experiencing an issue with your cable, but I would be very happy to assist in resolving this for you. We have emailed you instructions on how to return the cable, Once received, our team will conduct a thorough quality control assessment at Atlas. We will then arrange a replacement for you, as we want to ensure you are entirely satisfied with the performance of your equipment. Should you require any further guidance, please feel free to contact us. We aim to provide a swift solution and get you back to enjoying your system as soon as possible. Please do not worry we will get this right for you, Kindest regards, Future Shop.

Posted 5 months ago

Future Shop is rated 4.9 based on 903 reviews