Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 473 Reviews

98 %

of reviewers recommend Future Shop

5.0

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 18th February 2026

Pedro

Albertus

Future Shop 5 star review on 18th January 2026

Anonymous

Future Shop 5 star review on 9th January 2026

Dougie Singh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was a little fragmented and confusing, but product arrived eventually”

Helpful Report

Posted 2 months ago

Dear Cliff, Thank you for your recent order with Future Shop. I am writing to personally apologise for the delay in your delivery. We usually pride ourselves on a very short delivery cycle; however, we encountered a minor setback with this particular product line. Our supplier was undergoing a year-end stocktake programme, which temporarily paused their dispatch operations. They were able to ship the stock to us on the 12th of January, and upon receipt on the 14th, we immediately prioritised your order for dispatch. We truly appreciate your patience and understanding regarding this delay. We trust that the GAIA III isolation feet are performing well and making a noticeable difference to your system’s sound quality. If you require any further assistance or have any questions whatsoever, please feel free to contact us at servicedesk@futureshop.co.uk. With kindest regards, Future Shop

Posted 2 months ago

“It was good to find somewhere that had the specific product I needed in stock but unfortunately it’s arrived damaged. I’d presume this is more likely because of the delivery company which is a shame.”

Helpful Report

Posted 2 months ago

Dear Pete, We trust you are well, Thank you for contacting us via REVIEWS.io We were very sorry to hear that your order was received damaged, Let us help you to get this sorted out. We have written to you under a separate cover with a plan to assist you, Thank you for your understanding, Kindest regards, Future Shop.

Posted 2 months ago

“Sadly the Order delivered was incorrect but the staff at Future shop resolved by sending out the replacement and apologised and compensated me for the inconvenience caused.”

Helpful Report

Posted 4 months ago

Good Day, We understand from our operations and service teams that your order issue has been resolved. Thank you for your patience and understanding while this was completed. We are here to give you any further help you may need in the future. Kindest regards, Future Shop.

Posted 3 months ago

Future Shop is rated 5.0 based on 473 reviews