Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 903 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 12th September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was fine. The product is also very good. The problem is I didn't know how to use it. There were no instructions and I had never installed a digital coaxial cable before. Nothing about unscrewing the collar to reveal the claws, sliding the connector on to the jack and then screwing the claws back on the jack to make a tight fit with good electrical connection. If you didn't know this it would eventually fall off. I examined it closely and worked it out for myself. Many others would have sent it back saying it didn't slide on to the jack. It might no be Future Shop's fault but the least they could do is make sure people know how to use it.”

Helpful Report

Posted 2 months ago

Hi Alan, Thank you for your feedback. We're pleased to hear you were happy with the delivery and the product itself. You make a very fair point regarding the installation. Whilst this locking RCA connector is designed to provide a more secure electrical connection, customers who haven't used this type of plug before may not realise that the collar needs to be unscrewed before fitting, then tightened once the connector is in place. We'll review the product page and look at adding clearer installation guidance to help future customers. Thank you for taking the time to highlight this.

Posted 2 months ago

“It is a very good cable,,,, It works very well”

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Posted 4 months ago

Hi there, Thanks for the kind words. So glad to hear the cable is working well. If you need any assistance or have questions, feel free to reach out.

Posted 4 months ago

“Delivery was great came on time product (hdmi cable) I'm unsure on as I'm having a hell of a time trying to get the handshake with my gpu at 144hrz 4k the text is all messed up and no matter what I do it won't become clear but is fine at 120hrz 4k using my old cable from ugreen has no issue and works fine at 144hrz 4k texture is crisp and clear so I've moved to using it as pure audio cable in the earc to soundbar instead was contemplating returning but don't want to go through the hassle. Honestly I don't know if I would buy another product (audio quest) cable again i can't be positive it is actually built to spec and can't in good faith endorse the product to others. Maybe I have a faulty one I don't know but it's fine for my soundbar so itl do”

Helpful Report

Posted 5 months ago

Hi Steve, Thanks for sharing your experience. We’re sorry to hear about the issues with 1440p/4K 144Hz handshake and the text clarity. If you’d like, we can help troubleshoot. Please call us. If you want to give it another try, I’d suggest: - Checking your GPU and monitor support for 4K at 144Hz and ensuring the HDMI version aligns (HDMI 2.0/2.1 as applicable). - Testing with a different high-speed cable known to handle 4K/144Hz reliably. - Trying the cable at 120Hz 4K as a baseline to confirm it’s stable before reattempting 144Hz. We’re here to help with anything you need. Please call us on 0208 905 1555 or email sales@futureshop.co.uk

Posted 5 months ago

“Delivery was a little fragmented and confusing, but product arrived eventually”

Helpful Report

Posted 8 months ago

Dear Cliff, Thank you for your recent order with Future Shop. I am writing to personally apologise for the delay in your delivery. We usually pride ourselves on a very short delivery cycle; however, we encountered a minor setback with this particular product line. Our supplier was undergoing a year-end stocktake programme, which temporarily paused their dispatch operations. They were able to ship the stock to us on the 12th of January, and upon receipt on the 14th, we immediately prioritised your order for dispatch. We truly appreciate your patience and understanding regarding this delay. We trust that the GAIA III isolation feet are performing well and making a noticeable difference to your system’s sound quality. If you require any further assistance or have any questions whatsoever, please feel free to contact us at servicedesk@futureshop.co.uk. With kindest regards, Future Shop

Posted 8 months ago

“It was good to find somewhere that had the specific product I needed in stock but unfortunately it’s arrived damaged. I’d presume this is more likely because of the delivery company which is a shame.”

Helpful Report

Posted 8 months ago

Dear Pete, We trust you are well, Thank you for contacting us via REVIEWS.io We were very sorry to hear that your order was received damaged, Let us help you to get this sorted out. We have written to you under a separate cover with a plan to assist you, Thank you for your understanding, Kindest regards, Future Shop.

Posted 8 months ago

“Sadly the Order delivered was incorrect but the staff at Future shop resolved by sending out the replacement and apologised and compensated me for the inconvenience caused.”

Helpful Report

Posted 9 months ago

Good Day, We understand from our operations and service teams that your order issue has been resolved. Thank you for your patience and understanding while this was completed. We are here to give you any further help you may need in the future. Kindest regards, Future Shop.

Posted 9 months ago

Future Shop is rated 4.9 based on 903 reviews