Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 903 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 12th September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - speaker cables terminated with banana plugs arrived within 48 hours as promised.”

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Posted 21 hours ago

“Perfect. Arrived the following day.”

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Posted 23 hours ago

“Your speaker cables made a significant difference in sound quality and soundstage. Deeper bass, refined treble and a strong and clear midrange. Very pleased. Ordering and delivery were smooth. Highly recommended.”

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Posted 23 hours ago

“Great service, everything on time and just as described. The speaker jumpers have made a massive difference to the sound quality of my system, far more than I could have imagined. Coupled with biwiring my speakers correctly (!), the jump in quality is appreciable. Would happily recommend.”

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Posted 1 day ago

“Very happy with my cable”

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Posted 1 day ago

“Super service 👌”

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Posted 1 day ago

“Very helpful Customer service advice followed by rapid delivery . Delighted with purchase & service provided .”

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Posted 1 day ago

“This is a outstanding product I've had this connected to my power conditioner via my wireworld Aurora 10 power cable with a qsa yellow fuse . This iec jitter takes at least 50 hrs to settle in to appreciate the superb clarity and deeper bass 🔊. My hifi system sounds awesome plus improvement on oled tv and soundbar .”

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Posted 2 days ago

“Excellent website, good range of products, prompt delivery.”

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Posted 2 days ago

“This was yet another purchase from Future Shop, and it was a great experience. This time, Mark’s advice was a great help with my choices. He took the time to understand my system and recommended the options that best suited my needs. For this upgrade, I purchased a pair of Silver II speaker cables for the HF section of my Hi-Fi system’s bi-wiring and started listening to some of my best-known tracks. And voilà! Details were easier to follow, with clearer edges, almost as if they were saying, “You can follow me now,” within the overall presentation. This tiny improvement in articulation and space makes a difference, just what I was hoping for. I also purchased the AudioQuest subwoofer cables, which have performed very well and are more than good enough for my needs. Excellent service from Future Shop, and special thanks to Mark for his knowledgeable advice and excellent customer service. I’m always happy to come back.”

Helpful Report

Posted 3 days ago

Hi Kreston, Thank you for sharing your great experience. We’re glad Mark could help you find options that fit your system, and that you’re enjoying the improvements in articulation and space. If you need anything else, please let us know.

Posted 3 days ago

“Very good service and prompt delivery of goods when in stock”

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Posted 3 days ago

Hi Andrew, Thank you for your kind words :) If you need anything else, please let us know.

Posted 3 days ago

“I had been thinking of replacing my RCA cables in my system for a while and was so indecisive of which ones to replace them with. I felt I wasn’t getting enough out of my system and felt a change in cables would help. I elected to buy some Tellurium Black Diamond RCA cables and was taken aback massively. There’s so much clarity, more depth and detail in the sound. The instruments, the vocals and the bass all sound incredible amazing and so preciously outlined. I’m really pleased with my purchase and I’m glad I decided to buy the Tellurium Black Diamond cable as they are excellent at what they do and benefit any system in my opinion. They have certainly enhanced my sound and listening enjoyment vastly. I want to give a special mention to Mark. Mark helped me with my order, he gave me advice and he was very approachable and knowledgeable regarding any questions I had. If anyone is looking for some interconnects then look no further than the Tellurium Black Diamond cable. They are expensive but definitely worth and I’d recommend the 96 hour burn in period that futureshop offer. Excellent cables and excellent service too.”

Helpful Report

Posted 4 days ago

Hi Steven, Thank you for sharing your detailed feedback; it's much appreciated :) We’re so glad to hear the Tellurium Black Diamond cables have brought clarity and more detail to your system. If you need anything else, please let Mark or our team know.

Posted 4 days ago

“just a good store.”

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Posted 4 days ago

Hi Chi, We’re glad you think it’s a good store :) and thanks for the kind words. If you need anything else, please let us know.

Posted 4 days ago

“Staggeringly quick service: the specially made Chord cable arrived on the fourth day after I had ordered it! Really helpful advice provided by both email and telephone before I placed the order too. I was impressed and will be back.”

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Posted 4 days ago

Hi Andrew, Fantastic to hear about the quick service and the helpful advice you received before ordering. Thank you so much for sharing your feedback; it's much appreciated :) If you need anything else, please let our team know.

Posted 4 days ago

“They have a great range of products, and I am very impressed with the care and attention that they have given to the custom cables they make for me.”

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Posted 4 days ago

Thank you for your kind words, Timothy :) It’s wonderful to hear you’re impressed with our product range and the care we put into the custom cables. If you need anything else, please let our team know.

Posted 4 days ago

““Hi Steve, Thank you so much for your help. The team at FutureShop has impeccable service quality!! 100% Recommended”

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Posted 5 days ago

Thank you for your kind words, Shaun. It’s wonderful to hear you’re happy with the service quality and that you’d recommend Future Shop :) If you need any further assistance, please don't hesitate to contact us.

Posted 5 days ago

“Always excellent service from Mark, very knowledgeable and quick delivery service.”

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Posted 1 week ago

Thank you for sharing your experience, Ian. It’s great to hear Mark provided excellent service and that the delivery was quick:)

Posted 6 days ago

“Visited the shop so I could see in person the quality of the product and test to see it wasn't too stiff to bend round the back of the amplifiers. Service was very satisfying and product worked as intended.”

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Posted 1 week ago

Thank you for sharing your experience, Anthony. It’s great to hear you could inspect the quality in person and that the product worked as intended. Thanks again for your feedback, and if you need further assistance, please don't hesitate to contact us.

Posted 6 days ago

“Excellent service. I received what I ordered within 24 hours!”

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Posted 1 week ago

Thank you for sharing your experience. It’s great to hear you received what you ordered within 24 hours and were satisfied with the service.

Posted 6 days ago

“Top class customer service and products. Always very helpful. Fast shipping.”

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Posted 1 week ago

Thank you for sharing your experience, George. It’s great to hear you’re happy with our customer service, products, and fast shipping:)

Posted 6 days ago

Future Shop is rated 4.9 based on 903 reviews