Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 887 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

Write Your review

Tell us how Future Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Future Shop 5 star review on 12th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service and attention to detail is I would say, in my 45 years of being involved with Hifi was outstanding, nothing was too much trouble and all my questions were fully answered with true professionalism and experance. Unfortunately this is a rare, in my visits to various dealers in the past, the business definitely have an allegiance with chord which I have admired and used for over 35 years plus and will continue to do so as chord leads generally hold their value especially the higher grade respected group signature, epic etc, so upgrading is less painful! My cables were modified in a few hours Fabulous service Thank you guys👍”

Helpful Report

Posted 3 months ago

Hi Steven, Thank you for the thoughtful review, wow :) We’re glad to hear our service and attention to detail met your expectations, and that you felt well looked after. We always aim to deliver the best service possible in the industry. Thank you so much for taking the time to leave such a detailed review. If you need any further help, don't hesitate to contact us.

Posted 3 months ago

“Always excellent service from Mark, very knowledgeable and quick delivery service.”

Helpful Report

Posted 1 day ago

“Visited the shop so I could see in person the quality of the product and test to see it wasn't too stiff to bend round the back of the amplifiers. Service was very satisfying and product worked as intended.”

Helpful Report

Posted 1 day ago

“Excellent service. I received what I ordered within 24 hours!”

Helpful Report

Posted 2 days ago

“Top class customer service and products. Always very helpful. Fast shipping.”

Helpful Report

Posted 2 days ago

“Delivery on time as previewed Great cable”

Helpful Report

Posted 2 days ago

“Very fast service - the cable arrived next day! Good quality cable too - does exactly what I needed it for”

Helpful Report

Posted 4 days ago

Thank you for sharing your experience. It’s great to hear the cable arrived quickly and meets your needs. If there’s anything else you need, we’re here to help.

Posted 2 days ago

“I called the Devon store looking fir Yamaha A-S701 amplifier, I think it was Cameron I spoke to, extremely helpful young lad, directed me to letsgodigital.com where I made my purchase. Superfast dispatch with Royal Mail tracked, superbly packaged and clearly marked as fragile. 10/10 many thanks.”

Helpful Report

Posted 4 days ago

Thank you for sharing your experience, Mark. It’s great to hear the order was dispatched quickly, tracked, and well packaged. If there’s anything else you need, we’re here to help.

Posted 2 days ago

“I've always found Future Shop to be a reliable retailer. The website is easy to navigate and they have a good range of products. Delivery was fast. There was a mix up with part of my order but it was rectified in a hasty and professional manner. I couldn't be happier with the service they provide.”

Helpful Report

Posted 5 days ago

Thank you for sharing your experience. We’re glad to hear you trust Future Shop and that our site and range meet your needs. Sorry about the mix-up, but we’re pleased it was resolved quickly and professionally. If there’s anything else you need, we’re here to help.

Posted 2 days ago

“My purchase was modest to say the least. I was made to feel like I’d spent a small fortune! Customer Service at its very best. So much so, it brings a tear to the eye. Genuinely. 100% Recommended.”

Helpful Report

Posted 5 days ago

Thank you for your kind words. We’re delighted to hear you felt well taken care of and that our service stood out for you. If there’s anything else you need, we’re here to help.

Posted 2 days ago

“The quality of the cables and connections is second to none, and the quick delivery time makes all the difference.”

Helpful Report

Posted 5 days ago

Thanks for sharing. We’re glad you’re satisfied with the quality of the cables and that the quick delivery made a difference. If there’s anything else you need, just let us know.

Posted 2 days ago

“FS had a great selection of HDMi cables to choose from, including the brand I was interested in. They had a selection of different models and lengths to suit my requirements, so ordering was a breeze, with various ways to pay. Despite selecting a standard delivery method my cables were delivered the next day (a Saturday) at no extra cost! As always the cables were genuine and exactly what was ordered.”

Helpful Report

Posted 5 days ago

Thanks for sharing, Steve. We’re glad you found a great selection of HDMI cables and that ordering was easy, with plenty of payment options. Nice to hear that the delivery arrived the next day on a Saturday and that the cables were genuine and exactly what you ordered. Thank you for taking the time to share, and if you need anything else, please don't hesitate to contact us.

Posted 2 days ago

“Brilliant service Thank you”

Helpful Report

Posted 6 days ago

Thats fantastic to hear, Richard. Thank you for letting us know

Posted 5 days ago

“Customer service helpful and an efficient service .”

Helpful Report

Posted 6 days ago

Thank you for sharing your feedback. We’re glad to hear our customer service was helpful and efficient :)

Posted 5 days ago

“All excellent”

Helpful Report

Posted 6 days ago

Thank you for letting us know. If you need anything else, please don't hesitate to contact us.

Posted 5 days ago

“fast delivery”

Helpful Report

Posted 6 days ago

Many thanks for letting us know Martin :)

Posted 5 days ago

“Have been using Future Shop for what seems like decades. Superb, premium material, fast delivery and competetive pricing. Always my first stop, when adding material or changing old gear.”

Helpful Report

Posted 1 week ago

Hi Simon, It’s great to hear you’ve found Future Shop to be a dependable first stop for many years. We always try to deliver the very best service. Thank you so much for taking the time to share your feedback, it's really appreciated by the whole team. If you need anything else, please let us know.

Posted 5 days ago

“Really impressed with how quickly I received my custom speaker cables. Excellent service.”

Helpful Report

Posted 1 week ago

Hi Derek, Thanks for taking the time to share your feedback; it's much appreciated. We're glad to hear you were impressed with the speed and the service. If you need anything else, please let us know.

Posted 5 days ago

“Made a silly mistake in only order speaker cable for one speaker. But they quickly sorted me out with another and was set up indays”

Helpful Report

Posted 1 week ago

Hi Paul, Thanks for sharing your experience. Glad we could sort that out quickly and get you set up. If you need anything else, please let us know.

Posted 5 days ago

“Postivanje rokova isporuke”

Helpful Report

Posted 1 week ago

Hi Iva, Many thanks for taking the time to leave your feedback.

Posted 5 days ago

“Excellent service and product. Thanks very much 😊”

Helpful Report

Posted 1 week ago

Hi Jeffrey, Lovely to hear that you had excellent service and that the product met your expectations. Thanks for the kind words :)

Posted 5 days ago

Future Shop is rated 4.9 based on 887 reviews