Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 1,001 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 20th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, good CP, very fast delivery”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the kind words. If you need anything else, please let us know :)

Posted 1 month ago

“Absolutely brilliant. Went looking for cable and seen some silly prices like 30, 60 even. For a bit of speaker wire?! Found futureshop and got 5m of pure copper cable for like 15 quid. Best part is though I messed up, but fortunately they'd sent me 6m! Couldn't be happier, deffo my stop for cable now”

Helpful Report

Posted 1 month ago

Hi Andy, Thanks for the kind words. Great to hear you found a good price and that the extra length helped, we’re glad you’re happy with your pick. If you need anything else, please let us know.

Posted 1 month ago

“Arrived quickly and in good order. A query about software issues was answered within 24hrs and in depth. No issues whatsoever so recommendation an easy one.”

Helpful Report

Posted 1 month ago

Hi Kevin, Thank you for taking the time to leave kind words. We’re glad your order arrived quickly and that we answered your software question in depth within 24 hours. If you need anything else, please let us know.

Posted 1 month ago

“I had a great experience with Future Shop. The support team was friendly, helpful, and responsive throughout the process. The service was professional and efficient, and the delivery arrived on time and in good condition. Most importantly, the product performed exactly as expected and met my expectations. Overall, I’m very satisfied with Future Shop and would happily recommend them to others.”

Helpful Report

Posted 1 month ago

Hi Varghese, We’re glad to hear the team was friendly and responsive, and that everything met your expectations. If you need anything else, please let us know.

Posted 1 month ago

“Futureshop are my automatic go-to when it comes to anything regarding cables. The Futureshop website is easy to navigate and is highly informative. The products they stock are of good quality and good value. Delivery is usually prompt.”

Helpful Report

Posted 1 month ago

Hi Kenneth, We’re glad to hear Futureshop is your go-to for cables and that you find the website easy to navigate. If you need anything else, please let us know.

Posted 1 month ago

“It is all about customer service and clarity on the project requirements. I am sure Futureshop UK does this better than anybody else. My experience with Mr. Nigel Middleton was just a small example. Great team & efficient by all means.”

Helpful Report

Posted 1 month ago

Hi Karunakaran, So glad to hear you value clarity on project requirements and that Nigel provided a good example of our service. If you need anything else, please let us know.

Posted 1 month ago

“Good service, delivery and product performance”

Helpful Report

Posted 1 month ago

Many thanks, Chris.

Posted 1 month ago

“Excellent product and quick delivery.”

Helpful Report

Posted 1 month ago

Hi there, Really glad to hear you received an excellent product with quick delivery. If you need anything else, please let us know.

Posted 1 month ago

“Very helpful advice and support from Mark as I was seeking to upgrade my existing speaker cable (Chord Rumour 2). Having initially considered a few options from QED, Chord and Atlas, Mark suggested that I consider Tellurium Q, a brand that I was not aware of. Based on Mark's explanation of the properties of Tellurium Q's different ranges, I went for the Silver III. Mark also discussed the benefits of improving the power supply to my amp so I dived in and bought a Wireworld Aurora 10 cable and QSA Yellow fuse at the sametime. Currently allowing all purchases to burn-in, as advised by Mark, but already noticing improvements to the sound.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the kind words. We're glad Mark could help with your upgrade choices and that you're already noticing improvements as the burn-in continues. If you need anything else, please let us know.

Posted 1 month ago

“Excellent experience with Futureshop! As someone briefly described in an earlier review: first-class customer service, from start to finish. I bought the QED Signature Genesis Silver Spiral jumpers from them, as I already have the same QED speaker cables. It makes perfect sense to use them together. High-quality cables, highly recommended!”

Helpful Report

Posted 1 month ago

Hi Mićo, Thank you for the kind words. We’re glad you had an excellent experience and that the QED Signature Genesis Silver Spiral jumpers work well with your existing cables. If you need anything else, please let us know.

Posted 1 month ago

“As always, and I use them a lot, service impeccable. Hez and colleagues are genuinely ultra knowledgable and keen to advise. I reckon they have literally saved me £hundreds in the last year or so, by stopping me buying items at a much higher level than I actually needed”

Helpful Report

Posted 1 month ago

Hi Christopher, Thank you for the kind words. We’re glad to hear Hez and the team have consistently provided helpful, knowledgeable advice over the last year. If you need anything else, please let us know.

Posted 1 month ago

“Mark hasbeen brilliant!”

Helpful Report

Posted 1 month ago

Thank you for letting us know, Professor :) It's much appreciated. If you need any further assistance, please don't hesitate to contact us.

Posted 1 month ago

“Great site easy to navigate with superb products, delivery was fast and items well and securely packaged. Communication is good and updates reliable, highly recommended”

Helpful Report

Posted 1 month ago

Hi Adrian, Thank you for the kind words. Glad you found the site easy to navigate; we launched it earlier this month, and we're really pleased you found it easy to use. Many thanks for taking the time to give us your feedback. If you need anything else, please let us know.

Posted 1 month ago

“Great communication and service. First class!!! Thank you!!!”

Helpful Report

Posted 1 month ago

Hi Tomasz, Great to hear you were satisfied with the communication and service. Thank you for the kind words :) If you need anything else, please let us know.

Posted 1 month ago

“Lovely confirmation email, delivery notifications throughout the journey and product arrived, safe, well and looks great”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for your kind words. It's much appreciated :) If you need anything else, please let us know.

Posted 1 month ago

“as usual, efficiency at its best”

Helpful Report

Posted 1 month ago

Thank you for the kind words, Andy. It's much appreciated. If you need anything else, please let us know.

Posted 1 month ago

“Pleased with service. Phoned about order and friendly helpful person answered. Speaker stands exactly as described.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. We’re glad to hear you were pleased with the service and that the speaker stands exactly as described. If you need anything else, please let us know.

Posted 1 month ago

“The WBT banana plugs are installed and working beautifully exactly as I expected. Super service from Futureshop as always.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for sharing the lovely pic of your system; very nice indeed. We're glad to hear the WBT banana plugs are installed and working beautifully, exactly as you expected If you need anything else, please let us know.

Posted 1 month ago

“Excellent service - speaker cables terminated with banana plugs arrived within 48 hours as promised.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your kind words. We’re glad your speaker cables arrived within 48 hours, as expected :) If you need anything else, please let us know.

Posted 1 month ago

“Perfect. Arrived the following day.”

Helpful Report

Posted 1 month ago

That's great to hear, Richard. Many thanks for letting us know.

Posted 1 month ago

Future Shop is rated 4.9 based on 1,001 reviews