Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 1,001 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 20th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called the Devon store looking fir Yamaha A-S701 amplifier, I think it was Cameron I spoke to, extremely helpful young lad, directed me to letsgodigital.com where I made my purchase. Superfast dispatch with Royal Mail tracked, superbly packaged and clearly marked as fragile. 10/10 many thanks.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Mark. It’s great to hear the order was dispatched quickly, tracked, and well packaged. If there’s anything else you need, we’re here to help.

Posted 1 month ago

“I've always found Future Shop to be a reliable retailer. The website is easy to navigate and they have a good range of products. Delivery was fast. There was a mix up with part of my order but it was rectified in a hasty and professional manner. I couldn't be happier with the service they provide.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad to hear you trust Future Shop and that our site and range meet your needs. Sorry about the mix-up, but we’re pleased it was resolved quickly and professionally. If there’s anything else you need, we’re here to help.

Posted 1 month ago

“My purchase was modest to say the least. I was made to feel like I’d spent a small fortune! Customer Service at its very best. So much so, it brings a tear to the eye. Genuinely. 100% Recommended.”

Helpful Report

Posted 1 month ago

Thank you for your kind words. We’re delighted to hear you felt well taken care of and that our service stood out for you. If there’s anything else you need, we’re here to help.

Posted 1 month ago

“The quality of the cables and connections is second to none, and the quick delivery time makes all the difference.”

Helpful Report

Posted 1 month ago

Thanks for sharing. We’re glad you’re satisfied with the quality of the cables and that the quick delivery made a difference. If there’s anything else you need, just let us know.

Posted 1 month ago

“FS had a great selection of HDMi cables to choose from, including the brand I was interested in. They had a selection of different models and lengths to suit my requirements, so ordering was a breeze, with various ways to pay. Despite selecting a standard delivery method my cables were delivered the next day (a Saturday) at no extra cost! As always the cables were genuine and exactly what was ordered.”

Helpful Report

Posted 1 month ago

Thanks for sharing, Steve. We’re glad you found a great selection of HDMI cables and that ordering was easy, with plenty of payment options. Nice to hear that the delivery arrived the next day on a Saturday and that the cables were genuine and exactly what you ordered. Thank you for taking the time to share, and if you need anything else, please don't hesitate to contact us.

Posted 1 month ago

“Brilliant service Thank you”

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Posted 1 month ago

Thats fantastic to hear, Richard. Thank you for letting us know

Posted 1 month ago

“Customer service helpful and an efficient service .”

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Posted 1 month ago

Thank you for sharing your feedback. We’re glad to hear our customer service was helpful and efficient :)

Posted 1 month ago

“All excellent”

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Posted 1 month ago

Thank you for letting us know. If you need anything else, please don't hesitate to contact us.

Posted 1 month ago

“fast delivery”

Helpful Report

Posted 1 month ago

Many thanks for letting us know Martin :)

Posted 1 month ago

“Have been using Future Shop for what seems like decades. Superb, premium material, fast delivery and competetive pricing. Always my first stop, when adding material or changing old gear.”

Helpful Report

Posted 1 month ago

Hi Simon, It’s great to hear you’ve found Future Shop to be a dependable first stop for many years. We always try to deliver the very best service. Thank you so much for taking the time to share your feedback, it's really appreciated by the whole team. If you need anything else, please let us know.

Posted 1 month ago

“Really impressed with how quickly I received my custom speaker cables. Excellent service.”

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Posted 1 month ago

Hi Derek, Thanks for taking the time to share your feedback; it's much appreciated. We're glad to hear you were impressed with the speed and the service. If you need anything else, please let us know.

Posted 1 month ago

“Made a silly mistake in only order speaker cable for one speaker. But they quickly sorted me out with another and was set up indays”

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Posted 1 month ago

Hi Paul, Thanks for sharing your experience. Glad we could sort that out quickly and get you set up. If you need anything else, please let us know.

Posted 1 month ago

“Postivanje rokova isporuke”

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Posted 1 month ago

Hi Iva, Many thanks for taking the time to leave your feedback.

Posted 1 month ago

“Excellent service and product. Thanks very much 😊”

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Posted 1 month ago

Hi Jeffrey, Lovely to hear that you had excellent service and that the product met your expectations. Thanks for the kind words :)

Posted 1 month ago

“Trusted supplier :)”

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Posted 1 month ago

Hi there, Thanks for the kind words:) Glad to hear you find us a trusted supplier. If you need anything else, please let us know.

Posted 1 month ago

“Ordered custom speaker cables to replace my 40 year old ones, they came surprisingly quickly. The banana plugs fitted where top quality and fixed securely to the cables. Very happy customer.”

Helpful Report

Posted 1 month ago

Hi Michael, Thanks for the kind words. Great to hear the custom speaker cables and banana plugs met your expectations and that they arrived quickly.

Posted 1 month ago

“Prompt, efficient!”

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Posted 2 months ago

Thanks for letting us know, David. It's much appreciated.

Posted 1 month ago

“Quickly delivered, high quality.”

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Posted 2 months ago

Hi there, Thanks for the feedback. Glad to hear you were happy with the fast delivery and high quality.

Posted 1 month ago

“Id highly recommended future shop i bought the indigo sound isolation pucks for my polk signature elite es60 floor standers hoping to cut down the awesome bass from these big boys”

Future Shop 5 star review on 2nd September 2026

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Posted 2 months ago

Hi there, Thanks for sharing the pic. Nice system. Appreciate the high recommendation and for sharing that the Indigo sound isolation pucks work with your Polk Signature Elite ES60s. Happy listening :)

Posted 2 months ago

“I was searching for a specialist cable for running speaker sockets and the prices and range of products at Future Shop really appealed to me. Competitive and the ability to only buy a few metres was a good option.”

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Posted 2 months ago

Hi Arron, Thanks for the review. Great to hear you found our range appealing and the option to buy only a few metres useful. Many thanks for letting us know :)

Posted 2 months ago

Future Shop is rated 4.9 based on 1,001 reviews