Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 475 Reviews

98 %

of reviewers recommend Future Shop

5.0

Based on 475 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 18th February 2026

Pedro

Albertus

Future Shop 5 star review on 18th January 2026

Anonymous

Future Shop 5 star review on 9th January 2026

Dougie Singh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful website and sound expert advice always on hand. Very quick order processing too.”

Helpful Report

Posted 2 months ago

Thanks for the review, Anthony. Glad you found our website. If you ever need anything else, just let us know.

Posted 2 months ago

“This cable in linking the eversolo T8 with Holo Cyan 2. It is an exellent cable in terms of value for money for value. Thanks Future Shop for the outstandig service and support. OCM”

Helpful Report

Posted 2 months ago

Thanks for the review, we're so happy to hear you're delighted with the cable. If you ever need anything else, just let us know. Thank you for taking the time to share your thoughts.

Posted 2 months ago

“Excellent website/menus made it easy to order my Audioquest Pearl 48G hdmi cables. Competitive prices with very quick delivery. Would highly recommend Futureshop and Audioquest cables.”

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Posted 2 months ago

Dear Mr Thornton, Thank you for taking the time to leave your review, it's much appreciated. If you ever need anything else, just let us know.

Posted 2 months ago

“great product,will use again,many thanks”

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Posted 2 months ago

Thank you Alfonso :)

Posted 2 months ago

“Atlas Element Metik 3.5mm RCA S/PDIF Cable Very pleased with cable as it’s a noticeable upgrade from the already good quality optical cable that I was using. And the usual excellent service from Future Shop - ordered mid afternoon and arrived at 11am the next morning”

Helpful Report

Posted 2 months ago

Hi John, Delighted to hear you’re enjoying the upgrade and our service, many thanks for taking the time to let us know. If you need any further assistance, please don't hesitate to contact us.

Posted 2 months ago

“Fast delivery! Cables were nicely packaged, and due to other circumstances I only used them after few months! When I tried them, unfortunately I had a cross phase issue with one of the cables. Called them and they shipped a new pair of cables asap with everything I needed to ship the current ones back. Top service with everything single order I placed.”

Helpful Report

Posted 2 months ago

Thanks for the review, Gabriel. Apologies for the cross-phase issue, we’re happy we could ship a replacement quickly and get you sorted. If you ever need anything else, just let us know.

Posted 2 months ago

“Great service, great product and speedy delivery. Thank you.”

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Posted 2 months ago

Thanks for the review. We're so glad you were happy with the service, product, and fast delivery. Thanks for letting us know :)

Posted 2 months ago

“My order arrived promptly and nicely packaged. Well done and thankyou.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback, Antony. The team appreciates it. If you need any further assistance, please let us know.

Posted 2 months ago

“Purchased a Plixir Elite Mk2 power supply which needed a (non standard) LEMO connector to work with my Nordost network switch. Nigel put some real effort to finding out what was required and arranged for the distributor to supply the required cable with the unit. Great service from him and Future Shop!”

Helpful Report

Posted 2 months ago

Thank you for the great review, Tom. We’re really pleased Nigel could help you get the right cable through the distributor and that you’re happy with the service. If you ever need anything else, just let us know.

Posted 2 months ago

“Quick delivery, quality product”

Helpful Report

Posted 2 months ago

Thanks for the review, Pierre. Delighted to hear you were happy with the quick delivery. If you ever need anything else, just let us know.

Posted 2 months ago

“Good website, with very useful reviews of products by previous customers. I also got helpful advice via email before deciding on exactly which product to purchase. Rapid delivery following my order. Good to have the reassurance that I can return my cables if not satisfied with the performance.”

Helpful Report

Posted 2 months ago

Hi Patrick, Thanks for taking the time to leave a great review. We’re glad our reviews helped, and that you’re reassured by our returns policy. If you ever need anything else, just let us know.

Posted 2 months ago

“Quick Delivery, well happy with the Tellurium Q Black 11 rca cables,”

Helpful Report

Posted 2 months ago

Thanks for the great review, John. We're glad you’re happy with the Tellurium Q Black II RCA cables. We always get great feedback on Tellurium Q cables. If you ever need anything else, just let us know.

Posted 2 months ago

“Fantastic service 😃”

Helpful Report

Posted 2 months ago

Many thanks Leslie :)

Posted 2 months ago

“Over and above customer service and technical advice. I’d highly recommend Futureshop. I commend the staff in their efficiency and manner. Thank you. Nina@flatfiveproductions.”

Helpful Report

Posted 2 months ago

Thanks for the wonderful review, Nina. If you ever need anything else, just let us know.

Posted 2 months ago

“Really competitive prices, excellent range of products, super-fast delivery and a lovely website that tells one all about the Futureshop team members!”

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Posted 2 months ago

Thanks for the wonderful review, Simon. If you ever need anything else, just let us know.

Posted 2 months ago

“Great service. Thank you.”

Helpful Report

Posted 2 months ago

Many thanks for sharing your thoughts.

Posted 2 months ago

“Great service on my 3 recent orders. On time delivery. Quality & choice of products are excellent.”

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Posted 2 months ago

Thanks for taking the time to leave your feedback, Simon, it's much appreciated. If you need any further assistance, please let us know. Many thanks

Posted 2 months ago

“I've been using the QED XT400 for many years. I just ordered a 12m cable. In my system, this cable performs better than other cables costing ten times as much. Excellent product. Very fast shipping from Futureshop.”

Helpful Report

Posted 2 months ago

Hi Jean-Louis, Thank you for sharing your experience. We’re delighted to hear the QED XT400 continues to perform well for you. If you ever need anything or have questions, feel free to reach out.

Posted 2 months ago

“Future shop service is very good, response time and delivery fantastic. I do not llke the product i have purchased , Furutech usb, dull sound. Best regards Yehuda Erdman”

Helpful Report

Posted 2 months ago

Hi Yehuda, Thank you for sharing your experience. We’re glad our service met your expectations, and we’re sorry to hear the Furutech USB didn’t meet your needs. If you’d like, we can help with alternatives or returns to ensure you’re satisfied. Please let us know how we can assist further.

Posted 2 months ago

“Quickly responded with professional help. Thanks.”

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Posted 2 months ago

Hi Qi, Thank you for your kind words. We’re so glad we could assist you. If you need anything else, please let us know.

Posted 2 months ago

Future Shop is rated 5.0 based on 475 reviews