Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The support was excellent, I was personally contacted by Caroline to arrange a suitable convenient delivery date and time and the delivery was slot was realised. The hifi rack itself was really well packaged and protected. The assembly was straight forward and the product was better than expected. Sturdy, extremely well made and looks amazing. Turntable bounce is now eliminated, whereby before I had issues. Would highly recommend Future Shop and will be my 'go to' company in the future.”

Helpful Report

Posted 1 month ago

Hi Peter, Thanks for the excellent feedback. Thrilled you’re happy with the service and the hifi rack. Appreciate you choosing Future Shop and look forward to serving you again.

Posted 1 month ago

“Excellent service at very competitive prices. My speaker cables arrived on time and as specified.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful feedback. We're so happy to hear you're delighted with the cables. Many thanks of for taking the time to share your thoughts.

Posted 1 month ago

“Excellent service all round Many thanks”

Helpful Report

Posted 1 month ago

Thank you :)

Posted 1 month ago

“Easy to purchase from, good price, prompt delivery. Cannot fault at all.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your kind words. We’re glad you had a simple and affordable experience.

Posted 1 month ago

“Nice performance and very good value for money. Transparent from top to bottom, detailed, fast and open sound, overall smooth sounding cables. Perhaps more balanced than Qed xt40i, which I remember more nervous and sharper, and more similar to previous xt40. As always, perfect service and communication with Futureshop. Tested with NAD c658 dac Marantz Pm 80 amp Technics SB-RX50 speakers Enjoy these ones.”

Helpful Report

Posted 1 month ago

Hi Andres, Many thanks for sharing your thoughts. We’re glad you’re enjoying the performance and the transparent, open sound.

Posted 1 month ago

“A very good service, both advise & delivery. Well made very goog finish, I'd buy from futureshop again”

Helpful Report

Posted 1 month ago

Hi Stephen, Many thanks for taking the time to share your thoughts. We’ll pass your message along to the team.

Posted 1 month ago

“Speaking to Naz and Mark. Their advice and suppprt is first class with no signs of hard sell or forcing you to make a purchase. Just good advice and friendly people to deal with obviously with a passion for the industry and products.”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for your kind words. We’re glad our team could help with advice and a friendly, pressure-free experience. We’ll pass your thanks along to the team. Many thanks

Posted 1 month ago

“Excellent customer service”

Helpful Report

Posted 1 month ago

Thank you, Antonello, your feedback is much appreciated.

Posted 1 month ago

“Great products, prices, Customer Service and delivery.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re delighted you’re happy with our products, prices, customer service, and delivery. We’ll pass your kind words to the team.

Posted 1 month ago

“Super helpful staff with a fantastic range of competitively priced quality equipment”

Helpful Report

Posted 1 month ago

Hi Dave, Thank you for your review. We’re glad you’re happy with our staff, range, and prices. We’ll pass your kind words along to the team.

Posted 1 month ago

“Chord is my go to forr good cables. Good price, quick delivery and no hassle. Recommended.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Tim. We’re glad to hear you had a smooth experience and that The Chord Company continues to deliver for you. Great pricing, quick delivery, and a hassle-free service is exactly what we aim for. We appreciate the recommendation and hope to help again soon.

Posted 1 month ago

“An incredible selection of video and audio cables, much better than what I can find in France...”

Helpful Report

Posted 1 month ago

Thank you for your great feedback, Serant. We’re really pleased to hear you found our range stands out. We work hard to offer a wide and carefully selected choice of audio and video cables. It means a lot that you’ve chosen to shop with us from France, and we’re always here if you need any advice or support in the future.

Posted 1 month ago

“With this seller, everything is perfect. I started buying here a long time ago and he has never disappointed me. I highly recommend him!”

Helpful Report

Posted 1 month ago

Hi Luis, Thanks for the wonderful review! We’re thrilled you’ve had a great experience over the years and truly appreciate your recommendation. If you ever need anything, we’re here to help.

Posted 1 month ago

“Great Product and Excellent Futureshop service, arrived in less than 24 hrs!”

Helpful Report

Posted 1 month ago

Hi Stuart, Thanks for the fantastic review! We’re thrilled you’re happy with the product and our fast service. If you need anything else, we’re here to help.

Posted 1 month ago

“I have not received yet the package due to flight situations. However the service and the update are great”

Helpful Report

Posted 1 month ago

Hi Avi, We’re glad our updates and support are helping despite the flight situation. We’ll keep you posted on the status and are here if you need anything else.

Posted 1 month ago

“Great service! Thank you for helping me find the products I needed.”

Helpful Report

Posted 1 month ago

Thank you for your kind words, Vainer. We’re really pleased we could help you find exactly what you needed. If you ever need further advice or support with your system, we’re always here to help.

Posted 1 month ago

“I have always had great service from Future Shop, good communication and quick delivery.”

Helpful Report

Posted 1 month ago

Hi Thomas, Thank you for sharing your positive experience. We’re thrilled to hear you’ve consistently received great service and quick delivery from Future Shop. We’ll pass along your kind words to the team. If there’s anything else you need, we’re here to help.

Posted 1 month ago

“Very quick delivery, excellent range of stock.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for sharing your positive experience. We’re thrilled to hear you were impressed with the speed of delivery and the range of stock. We’ll pass along your kind words to the team. If there’s anything else you need, we’re here to help.

Posted 1 month ago

“I recently purchased the Chord ClearwayX speaker cable from Future Shop for my audio system (LA Audio A-60 power tube amplifier + Wharfedale Aura2speakers), and I’d like to share a brief review of my experience. From the beginning, the team at Future Shop demonstrated excellent support and professionalism. Their communication was clear, responsive, and genuinely helpful, especially when confirming product details and compatibility. The ordering process was smooth, and delivery was efficient and well-handled, with the product arriving securely packaged and on time. What stood out most was the overall service attitude — attentive without being pushy, and knowledgeable about audio products. This made the entire purchase experience reassuring and enjoyable. As for the product itself, the Chord ClearwayX has performed very well in my system, offering improved clarity, soundstage, and overall musicality, particularly for classical and vocal music. In summary, Future Shop delivered not only a great product but also a high-quality customer experience. I would confidently recommend them to anyone looking for reliable service and strong after-sales support in hi-fi audio purchases.”

Helpful Report

Posted 1 month ago

Hi Oliver, Thank you for sharing your experience and for choosing Future Shop. We’re delighted to hear that our team was helpful and that the delivery and product performance met your expectations. We’ll pass along your kind words about our service and compatibility checks to the team. We’re here if you need any further assistance with your audio setup.

Posted 1 month ago

“Sales suggested a wrong cable for me, but he offered me refund instead of replace the right one for me, delivery sometime delay, mostly speedy, product performance of a Merlin Tarantula MK6 UK Mains Power Cable QSA Edition Termination:IEC 10 Amp C13 QSA Edition is absolutely perfect with that price, so I purchased three of this cable, it could be better to let us have more choice of fuse as it only got two options for fuse.”

Helpful Report

Posted 1 month ago

Hi Thomas, Thank you for sharing your experience. We’re glad the Merlin Tarantula cables are performing well for you, and we appreciate your patience with delivery. We’re sorry about the initial cable recommendation and any inconvenience. Your feedback about more fuse options is noted, and we’ll pass it along to the team. We hope to assist you again in the future.

Posted 1 month ago

Future Shop is rated 4.9 based on 643 reviews