Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 283 Reviews

99 %

of reviewers recommend Future Shop

5.0

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 9th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, fantastic service and fast delivery as usual from FutureShop!”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the review, it's much appreciated. If you need anything else, just let us know.

Posted 1 month ago

“Great product and price and very fast delivery.”

Helpful Report

Posted 1 month ago

Hi Ruth, Thanks for taking the time to review your experience. We're glad to hear you’re happy with the service. If you need anything else, just let us know.

Posted 1 month ago

“First online order with futureshop, arrived next day in perfect condition, supra mains cable, quality item for the money. Well pleased, does the job well. Many thanks.”

Helpful Report

Posted 1 month ago

Hi Darren, We’re really happy to hear you’re delighted with the order. Thanks for taking the time to share your thoughts. If you need anything else, just let us know.

Posted 1 month ago

“ottimo servizio e comunicazione”

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Posted 1 month ago

Excellent service and communication Hi Marco, Thank you so much for taking the time to share your feedback. It's much appreciated that you are happy with the service.

Posted 1 month ago

“Very efficient and quick service. Product shipped right away and arrived perfect. No worries making payment online either”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the kind words. If you need anything else, please just let us know.

Posted 1 month ago

“I had my first and very positive experience with the FutireShop shop. The ordered items were delivered quickly and in perfect condition. Communication throughout the entire process was excellent. For me, this was a truly positive customer experience. Thank you!”

Helpful Report

Posted 1 month ago

Hi Jiri, Thanks for the fantastic review. Great to hear the communication throughout was excellent. If you need anything else, please just let us know.

Posted 1 month ago

“Hello. When I first connected to the speaker and listened to it, I was disappointed. I thought it was because the speaker cable was thin. But as I keep listening to it, I think it's getting better. I like the mid-low notes. The high notes seem a little soft. Overall satisfaction is good. I'm thinking of testing it by connecting it with a Korean speaker cable through a double run.”

Helpful Report

Posted 1 month ago

Hi Deokhee, Thanks for sharing your thoughts. It’s great to hear the sound is improving with listening, and you’re enjoying the mid-low notes while the highs feel a bit soft. Good luck with your double-run test using the Korean speaker cable. If you need anything else, just let us know.

Posted 1 month ago

“I didnt exactly now what i was looking for ,but once i talked on the phone the Assistant made things a lot clearer. And a purchase.”

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Posted 1 month ago

Hi Paul, Thank you for taking the time to leave your review. It's much appreciated.

Posted 1 month ago

“This Sbooster ultra works exactly as described in previous comments. i use it on a 12v sbooster that powers a Innuos zen mini mk3S. it adds details, the bass is more layered and weighted, and the treble is unbelievably good. I've never been as happy with any accessory as I was with this one, and a lot more money was spent”

Helpful Report

Posted 1 month ago

Hi Milovan, Thanks for sharing your experience. Great to hear the Sbooster Ultra enhances the 12V setup with the Innuos Zen Mini MK3S, especially the improved bass depth and treble clarity. If you need any further assistance or have more impressions to share, just let us know.

Posted 1 month ago

“Fast response from customer service, very efficient. Speedy dispatch. FS deserves all praises!”

Helpful Report

Posted 1 month ago

Great to hear the fast response and speedy dispatch, Jakisa. If you need anything else, please just let us know. Thank you for taking the time to leave your review.

Posted 1 month ago

“quick delivery, items as expected, reasonable price”

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Posted 1 month ago

Many thanks Stephen

Posted 1 month ago

“Arrived next again day. Very well packaged. Great service. Thank you”

Helpful Report

Posted 1 month ago

Hi Stephen, Thanks for taking the time to leave your review. If you need anything else, please just let us know. Warm regards.

Posted 1 month ago

“WOW, I would give them more than five stars if I could. Smashing staff to get on with, order dispatched the same day for free and it was only that DPD didn't deliver on the weekend that I got the item first thing Monday morning. In short a brilliant shop to do business with and great staff to sort out any questions you might have. Certainly be back in future to buy more of there goodies.”

Helpful Report

Posted 1 month ago

Hi Frank, Thank you for the fantastic review. Apologies for the weekend delivery delay, but we’re glad it arrived when you needed it. We look forward to helping you again with any future purchases.

Posted 1 month ago

“Sadly the Order delivered was incorrect but the staff at Future shop resolved by sending out the replacement and apologised and compensated me for the inconvenience caused.”

Helpful Report

Posted 1 month ago

Good Day, We understand from our operations and service teams that your order issue has been resolved. Thank you for your patience and understanding while this was completed. We are here to give you any further help you may need in the future. Kindest regards, Future Shop.

Posted 1 month ago

“Superb products delivered extremely quickly and free! Really impressed with what I ordered and the service.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the fantastic review. We're delighted to hear you loved the fast and free delivery. If you need anything else, just let us know.

Posted 1 month ago

“Grate service, Grate products Grate prices. I will always go to future shop For my cables.”

Helpful Report

Posted 1 month ago

Hi Martin. Thanks for the great review. Glad you’re happy with our service and prices. If you need anything else, please don't hesitate to contact us.

Posted 1 month ago

“I bought a digital hi-fi connector but the plugs seem incorrect, they don't fit properly on my equipment. Doesn't appear to interfere with the sound, however. I am going to compare with a connector in a specialist shop when I can. Update: this turned out to be a simple issue which has now been resolved after a suggestion from Future Shop. Thanks, guys!”

Helpful Report

Posted 1 month ago

Hi there, Thanks for letting us know. We’re sorry the plugs don’t fit properly. If you can share your order number and the exact product model, we’ll help troubleshoot or arrange a replacement/refund if needed.

Posted 1 month ago

“Fantastic service and very fast delivery”

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Posted 1 month ago

Hi Chris. We’re glad you enjoyed the service and fast delivery. If you need anything else, we’re here to help.

Posted 1 month ago

“Good service.”

Helpful Report

Posted 1 month ago

Great, thank you for letting us know.

Posted 1 month ago

“Very good service; orders processed and delivered promptly. Quality products.”

Helpful Report

Posted 1 month ago

Thanks for your kind words, Vadims. If you need anything else, we’re here to help.

Posted 1 month ago

Future Shop is rated 5.0 based on 283 reviews