Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 283 Reviews

99 %

of reviewers recommend Future Shop

5.0

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 9th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went well thank you”

Helpful Report

Posted 1 month ago

Thanks for taking the time to let us know, Barry. If you need any further assistance, please don't hesitate to get in touch. Thanks

Posted 1 month ago

“Ordered longer lengths of GAIA adapters. Shipped quickly and arrived packaged nicely. All good.”

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Posted 1 month ago

Hi there, Thank you for your feedback. If you need anything else, we’re here to help.

Posted 1 month ago

“Just another brilliant experience with Future shop. Will purchase from them again. ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 month ago

Thank you, Lamaat. Your feedback is much appreciated,

Posted 1 month ago

“I had some questions regarding a product before purchase and the customer service has been very helpful and knowledgeable. Ended up buying the said product. Very happy with everything!”

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Posted 1 month ago

Hi Beneamin, Delighted to hear that the questions helped. If you need any further advice or assistance in the future, we’re here to help. Thank you for taking the time to leave your feedback.

Posted 1 month ago

“Thank you for your assistance in advising on cables for my home cinema both sound and picture have been improved”

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Posted 1 month ago

Hi Christopher, Delighted, glad to hear that the cables have improved both sound and picture for you.If you need further advice or assistance, we’re here to help. Thanks for taking the time to leave your feedback.

Posted 1 month ago

“Futureshop were very helpful with my query. The product arrived promptly the following day. I would highly recommend for all your cable requirements.”

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Posted 1 month ago

Hi Richard, Thank you for your kind feedback. If you ever need anything else for your cable requirements, we’re here to help.

Posted 1 month ago

“For customer service FutureShop cannot be beaten - by any company that I have dealt with over the years. I have been an "audiophile" for over 40 years and bought lots of cables from FutureShop. If you want prompt help or advice, look no further. Simples!!”

Helpful Report

Posted 1 month ago

Wow, James, thank you for such generous feedback. We’ve shared your message with the team and no doubt they will be genuinely pleased to read it. Thank you again for taking the time to write it.

Posted 1 month ago

“Very efficient service”

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Posted 1 month ago

Thank you for your feedback, John. It's much appreciated.

Posted 1 month ago

“Very pleased with my purchase and the customer support I received. Will use this company again if I need to.”

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Posted 1 month ago

Thank you Clive :)

Posted 1 month ago

“The only retailer I could find that had the Gaia III isolating feet AND the replacement M10 threaded bolts for them matched to my speakers - and just as crucial, a fair price - so it was a “no brainer” to buy them and trust Future to deliver (next day as it happens) on their promise. Top rated retailer.”

Future Shop 5 star review on 24th November 2025

Helpful Report

Posted 1 month ago

Hi Melville, We’re so happy to hear you found exactly what you needed (Gaia III isolating feet and the compatible M10 bolts), and we were able to deliver next day as promised. Thank you for taking the time to let us know. If you need any further assistance, please do not hesitate to contact us.

Posted 1 month ago

“Had a great first experience with future shop - found the item I was looking for easily, the checkout process was straightforward and uncomplicated even with international shipping and the tracked shipping process itself worked flawlessly.”

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Posted 1 month ago

Hi there, We’re really glad you found what you needed and ordering and delivery was smooth. We look forward to helping you again.

Posted 1 month ago

“Really good prices and next day delivery which was an added bonus. Will definitely buy from again.”

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Posted 1 month ago

Hi Andrea, Thank you for taking the time to leave a review. We look forward to helping you again. Thank you once again.

Posted 1 month ago

“Great price for an ex dem cable. Ordered and delivered within 24 hours.”

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Posted 1 month ago

Hi Greg, We’re glad to hear your order arrived within 24 hours. Thanks for sharing your experience, we appreciate it.

Posted 1 month ago

“Great choice great advice great price and great service. It’s so good dealing with great business. Just great.”

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Posted 1 month ago

Thank you for the wonderful review, Jeremy. If you need any further assistance then please don't hesitate to contact us.

Posted 1 month ago

“Excellent range and quick delivery! Recommended.”

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Posted 1 month ago

Thanks for taking the time to let us know. If you need any further help, please don't hesitate to contact us.

Posted 1 month ago

“Alway great service and fast delivey”

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Posted 1 month ago

Thank you, Darren.

Posted 1 month ago

“The service received by Mark and his colleague was nothing short of world class. Mark has been brilliant in providing amazing customer service, advice and feedback through out this year. I would highly recommend Future Shop but please let Mark know he is brilliant and it is really appreciated.”

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Posted 1 month ago

Hi Andre, Thank you for sharing such kind words about Mark and the team. Happy to hear you've had a world-class experience and the entire team appreciates the recognition. We've passed on your comments to Mark. Thank you for taking the time to let us know.

Posted 1 month ago

“Recieved coax cable , nice cable but wouldn't fit , phone call and couldn't be more helpful, different cable sent ,arrived next day , perfect. Very good service , couldn't be better .many thanks .”

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Posted 1 month ago

Hi Peter, We’re glad to hear you’re happy with the service. Thanks for sharing your experience.

Posted 1 month ago

“100% AAA spoke to them sorted few issues out very caring company.”

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Posted 1 month ago

Thanks for the kind words and for choosing us, Paul. Delighted to hear we were able to help you resolve the issues. Many thanks for letting us know.

Posted 1 month ago

“I was very impressed with the quick delivery of my items. The website is very clear to order from and I appreciate the burn in of cables being free of charge.”

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Posted 1 month ago

Hi Steve, We appreciate your feedback and look forward to helping you again.

Posted 1 month ago

Future Shop is rated 5.0 based on 283 reviews