Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed cable at short notice. Called and someone called back 20 minutes later confirming was in stock. Asked if I could pickup as not clear if possible on website. They confirmed and I drove and got the wire they had put aside for me. Excellent service.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the fantastic feedback. We’re really glad the pickup was smooth and that we could set the wire aside for you on short notice. We appreciate your kind words and look forward to assisting you again in the future.

Posted 1 month ago

“Futureshop are a great online dealer for purchasing *serious* HiFi products. Their staff are knowledgeable and very helpful. I discussed my purchase of a Furutech Ethernet cable with Nigel, then after ordering, realised that I actually needed two of them. He kept me informed about the slight delay with Furutech's cable supply, both of which turned up the following week. There aren't many online HiFi dealers that I trust, but Futureshop are the top of the list. I am sure that I will be back, as funds allow. Buy from them with total confidence.”

Helpful Report

Posted 2 months ago

Hi Terry, Thank you for the fantastic feedback. We’re really glad you had a smooth experience with Nigel and that the communication about the delay was helpful. We appreciate your trust and look forward to assisting you again in the future.

Posted 1 month ago

“Good price and Great communication. Sure to buy again in the future.”

Helpful Report

Posted 2 months ago

Hi Man Lok Lee, Thank you for the fantastic feedback. We’re really glad you found the price and communication great, and we look forward to assisting you again in the future.

Posted 1 month ago

“I ordered some speaker cables. I know nothing about them and therefore telephoned to make the order. I was very grateful, impressed and thankful for the help I received. Everything was explained along with all the options, and I made my purchase. The cables arrived much more quickly than I expected and have made a HUGE difference to the sound of my system. So, a big thank you from me, and I would heartily recommend you to anyone.”

Helpful Report

Posted 2 months ago

Hi Brian, Thank you for the fantastic feedback. We’re really glad you found the advice helpful and that the cables made such a difference to your system. We appreciate you taking the time to share this and hope to assist you again in the future.

Posted 1 month ago

“Good pricing, friendly team. The interaction felt personal which is not as easy to find anymore. I appreciated the advice offered.”

Helpful Report

Posted 2 months ago

Thank you for the fantastic feedback. We’re really glad you found the experience both friendly and personal, that’s something we place a lot of importance on. It’s great to hear the advice was helpful too. We appreciate you taking the time to share this and hope to assist you again in the future.

Posted 1 month ago

“This shop is absolute class. Totally knowledgeable. Really friendly. I had to exchange some cables. The process couldn't have been more straightforward. Great customer service. Thank you!”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for the 5-star review. We’re glad to hear you found us knowledgeable, friendly, and that the exchange was straightforward. If you need anything else, we’re here to help.

Posted 1 month ago

“order recievers, no issues”

Helpful Report

Posted 2 months ago

Hi Jason, Thank you for the 5-star review. We’re glad to hear your order arrived without any issues. If you need anything else, we’re here to help.

Posted 1 month ago

“I have just completed a purchase of a eos power block together with a merlin cables that are yet to be delivered, however, the personal services i received from Hezron is extraordinary. Staff at this future shop continue to provide excellent service always tailoring their services to your requirements. I have not yet even received the items and i am very excited. Can't use words to recommend these guys strongly enough. Thank you.”

Helpful Report

Posted 2 months ago

Hi Kweku, Thank you for your kind feedback. We’re thrilled to hear about the exceptional personal service from Hezron and that our team continues to tailor our service to your needs. We’re excited for your delivery and look forward to assisting you again in the future.

Posted 1 month ago

“Fast and efficient service and well packaged, reasonably priced would use this company again”

Helpful Report

Posted 2 months ago

Thank you for your kind feedback. We’re really pleased to hear everything arrived quickly and safely, and that you felt the pricing was fair. It’s great to know you’d choose to shop with us again. We truly appreciate it and look forward to helping with your system in the future.

Posted 1 month ago

“Right price for a good product. Online purchase so no personal contact. Everything went smoothly and item was delivered as stated. I was kept informed of the progress of my order regularly.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for the 5 stars and noting the smooth online purchase process. We’re glad everything was delivered as stated and that you were kept informed throughout. If you need anything else, we’re here to help.

Posted 1 month ago

“Excellent service, the best value that I can find anywhere.”

Helpful Report

Posted 2 months ago

Hi Ronald, Thank you for the 5/5 and for noting the excellent service and value. We’re glad you had a great experience, and we’re here if you need anything else.

Posted 1 month ago

“excellent service as usual”

Helpful Report

Posted 2 months ago

Hi Graham, Thank you for the review and the 5/5, Graham. It's much appreciated. We’re glad you experienced excellent service as usual.

Posted 2 months ago

“I greatly appreciated Future Shop working with Atacama to order some shorter supports for my speaker stands to accommodate taller speakers. Shipping to the US was reasonably priced. The only issue was that shipping was delayed in the US as the manifest had not been correctly described but Future Shop were supportive in my interactions with DHL to address.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your experience. We’re happy we could assist with the DHL communication to resolve the manifest issue. If you need anything else or have further questions, we’re here to help.

Posted 2 months ago

“I ordered a Chord c-digital cable online on a Thursday evening which was really easy. The cable arrived first thing on Saturday morning. I’m using it between a Cambridge Audio MXN10 and a DacMagic 200M. So far they seem a good match with the cable.”

Helpful Report

Posted 2 months ago

Hi Kevin, Great to hear your cable is pairing well with your Cambridge Audio MXN10 and DacMagic 200M. If you need any further setup tips or have questions, we’re here to help. Many thanks for taking the time to share your feedback.

Posted 2 months ago

“Service and support at futureshop was absolutely first class. The people there are extremly helpful and supportive. As a customer, you could not ask for more. Many thanks!”

Helpful Report

Posted 2 months ago

Hi Dimitrie, So pleased to hear that the service and support at Future Shop were first class. Thanks for taking the time to share your experience, we’re here if you need anything else.

Posted 2 months ago

“Future Shop are my "go to" guys for advice; the guys are allways helpful and well informed. And delivery is prompt. Why would I go anywhere else?😊”

Helpful Report

Posted 2 months ago

Hi Mike, Amazing to hear you’ve found us to be your go-to for advice, thank you. We’re always here to help if you need anything else.

Posted 2 months ago

“Have used Futureshop on a few occasions and each time the service has been excellent with quick delivery and great communication. The range of cables is fantastic and are always competitively priced. Recommended.”

Helpful Report

Posted 2 months ago

Hi David, We’re so pleased to hear you’ve found our range of cables competitive. If you ever need any help or have a request, just let us know. Thanks for the fantastic 5-star feedback :)

Posted 2 months ago

“The purchase and delivery were peerfect. I hav'nt connected the cable yet but it will undoubtedtly be perfect”

Helpful Report

Posted 2 months ago

Hi Shlomo, Thanks for the wonderful 5-star feedback. We’re here if you need any help with the setup.

Posted 2 months ago

“I pre-ordered something in advance of it's release and they were kind enough to email me to check I understood and it was ok. They gave me a date for the delivery and we're a few days early. This is good customer service”

Helpful Report

Posted 2 months ago

Hi Mr Wharton, Lovely to hear your delivery arrived a few days early. Thanks for the kind words and for taking the time to share your thoughts. It's much appreciated :) If you need anything else, just let us know.

Posted 2 months ago

Future Shop is rated 4.9 based on 643 reviews