Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top qualité dans la relation client”

Helpful Report

Posted 2 months ago

Hello Henry, Thank you so much for taking the time to share your feedback. We're delighted that you enjoyed the customer experience and appreciated the quality. If you need any assistance or further information, please don't hesitate to contact us. Bonjour Henry, Merci beaucoup d’avoir pris le temps de partager votre avis. Nous sommes ravis que la relation client vous ait plu et que vous appréciez la qualité. Si vous avez besoin d’aide ou de plus d’informations, n’hésitez pas à nous solliciter. Bien à vous, L'équipe Future Shop

Posted 2 months ago

“I have ordered cables from Future Shop in the past and always found them a very efficient company. I also needed a bit of advice this time, and Mark was very helpful.”

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Posted 2 months ago

Hi there, Many thanks for taking the time to share your experience. We're glad Mark could help and that you found our service efficient. If you need any further advice or cables, we're here.

Posted 2 months ago

“Great service and product as described.”

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Posted 2 months ago

Hi Scott, We’re so glad to hear you’re happy with the service and product. Thanks for taking the time to let us know.

Posted 2 months ago

“Excellent product! Highly recommend.”

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Posted 2 months ago

Hi Dmitrijs, Great to know you loved the product, thank you. If you need anything else, please let us know.

Posted 2 months ago

“After placing 2 orders recently, both were delivered very quickly. These guys have always been spot on with their service and deserve a highly recommended from me.”

Helpful Report

Posted 2 months ago

Hi Philip, Many thanks for taking the time to share your fantastic feedback. We’re really glad to hear your orders arrived quickly and that you’re happy with our service.

Posted 2 months ago

“Ordered the Audioquest Cat7 Ethernet cable and Audioquest Cinnamon Digital Interconnect in the evening. Had confirmation it was dispatched the next day and delivered the day after that! Perfect! Cannot get any better than that.”

Helpful Report

Posted 2 months ago

That's fantastic to know Steve. Thank you so much for taking the time to share your thoughts. It helps a lot. If you need anything else, please let us know.

Posted 2 months ago

“Usual excellent service from Future Shop. As for the IsoTek EVO3 ISOPLUG, it clearly works to clean up the sound and improve audio SQ, at least in my system. Don't worry about Iso Tek instruction to place near noise generator. I placed devise - as most users would - close to audio component mains plugs. Interesting, as I change position of the IsoTek EVO3 ISOPLUG between available power sockets the sound changes a little. Worth experimenting.”

Helpful Report

Posted 2 months ago

Many customers report the same experience, so we're glad the Isotek Isoplug met your expectations, and your note about placement is interesting. Thank you for taking the time to let us know.

Posted 2 months ago

“Excellent service from Futureshop. Very timely delivery after burn in of the Chord Clearway x array interconnects i purchased. These are to replace my original Clearways I bought a good few years ago. I've been very happy with them, yet I read there was a vast improvement with these new version. They do not disappoint. Thank you”

Helpful Report

Posted 2 months ago

Hi Barry, We’re glad the upgrade meets your expectations; they are indeed great interconnects as reported by many customers. If you need anything else, please let us know.

Posted 2 months ago

“I purchased a Van den Hul “the name” interconnect, & the service I received was second to none! I placed the order online, selecting next day DPD delivery, but because I used Applepay it reverted to the cheapest postal option, so I called future shop immediately to change to the next day service. The lovely guy I spoke to assured me that the Royal Mail service would likely be with me next day, and it was. The product itself was packaged very well, and is gorgeous & well made, a huge step up in quality over the audioquest cable it’s replacing. I’m very happy, and wouldn’t hesitate to order from them again in future”

Helpful Report

Posted 2 months ago

Thank you, Gary, for such a detailed review :) We’re really pleased that everything worked out smoothly. It’s great to hear you’re enjoying the VDH The Name interconnect and that it’s made such a noticeable improvement in your system. We appreciate your kind words and look forward to helping you again in the future. Many thanks once again.

Posted 2 months ago

“Easy ordering, prompt delivery”

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Posted 2 months ago

Hi Antony, Many thanks for taking the time to leave your five-star review. It's very much appreciated. If you need anything else, please let us know.

Posted 2 months ago

“Quick and easy to order the items, which were delivered promptly.”

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Posted 2 months ago

Hi Barry, Many thanks for your five-star review. We’re really glad you found the ordering quick and the delivery prompt. If you need anything else, please let us know.

Posted 2 months ago

“Amazing service! Received my order the next day. Excellent product. Thank you Future Shop!”

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Posted 2 months ago

Hi Ivan, Many thanks for your five-star review. We’re really glad you’re happy with the service and the product, and that your order arrived quickly. If you need anything else, please let us know.

Posted 2 months ago

“I ordered a QED Reference Digital XLR 40 AES/EBU Audio Cable to use with an old Chord DAC 64 that I had previously used with optical and digital co axial cables. I currently use a Chord Qutest DAC and wanted to bring the DAC64 back into use as I have other equipment to runthrough a second DAC now. The cable was despatched the day I ordered it and arrived the next day, great service as usual from Futureshop. First time I have tried this type of cable on a DAC and I didn't want to spend a fortune in case I wasn't impressed so I trusted QED's expertise and have to say I am very impressed especially given the cost compared to some other manufacturers AES/EBU cables.”

Helpful Report

Posted 2 months ago

Hi Nicholas, Many thanks for your five-star review. We’re really glad you’re impressed with the QED cable and the value it offers. If you need any further assistance or have questions, please let us know.

Posted 2 months ago

“Great service fast delivery and a great range of products”

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Posted 2 months ago

Many thanks for leaving your five-star review, Robert. If you need anything else, please let us know.

Posted 2 months ago

“Good Service on the phone, modifying order sent. Delivery Service by Fedex to France was ok. Ordered bare wires, but well prepared for immediate connection !!!!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your thoughts, it's much appreciated. Glad the bare wires were well prepared for immediate connection If you need anything else, please shout.

Posted 2 months ago

“Just received my atacama hi fi rack...extremely pleased with the quality, had it set up in no time at all. Ordered on tues delivered on fri job done thank you!”

Helpful Report

Posted 2 months ago

Hi Nelson, Many thanks for your kind review. We’re so glad you’re pleased with the Atacama rack, and that delivery was quick. If you need anything else, please let us know. Thank you

Posted 2 months ago

“Excellent service. I bought a pair of speaker cables and opted for the 75 hours burn in service too. The cables arrived quickly after the burn in process. I would happily buy from Futureshop again.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your kind review. We’re glad you’re happy with the service and the burn-in option. If you need anything else, please let us know.

Posted 2 months ago

“This company delivered a quality service. Super quick delivery time with great packaging making sure the leads arrived in top condition.”

Future Shop 5 star review on 9th March 2026

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Posted 2 months ago

Thank you, Simon. Your review and images are much appreciated. If you need anything else, please let us know.

Posted 2 months ago

“Great efficient service , can't fault anything.”

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Posted 2 months ago

Hi Neil, Many thanks for taking the time to leave your review. If you need anything else, please let us know.

Posted 2 months ago

“Nothing to complain about”

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Posted 2 months ago

Hi Mark, Thank you for your five-star review. If you need anything else, please let us know.

Posted 2 months ago

Future Shop is rated 4.9 based on 643 reviews