Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 903 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 12th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time as previewed Great cable”

Helpful Report

Posted 1 week ago

Hi Richard, Thank you for sharing your experience. Delighted to hear that the delivery was on time and you’re happy with the cable. If you need anything else, please shout :)

Posted 6 days ago

“Very fast service - the cable arrived next day! Good quality cable too - does exactly what I needed it for”

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Posted 1 week ago

Thank you for sharing your experience. It’s great to hear the cable arrived quickly and meets your needs. If there’s anything else you need, we’re here to help.

Posted 1 week ago

“I called the Devon store looking fir Yamaha A-S701 amplifier, I think it was Cameron I spoke to, extremely helpful young lad, directed me to letsgodigital.com where I made my purchase. Superfast dispatch with Royal Mail tracked, superbly packaged and clearly marked as fragile. 10/10 many thanks.”

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Posted 1 week ago

Thank you for sharing your experience, Mark. It’s great to hear the order was dispatched quickly, tracked, and well packaged. If there’s anything else you need, we’re here to help.

Posted 1 week ago

“I've always found Future Shop to be a reliable retailer. The website is easy to navigate and they have a good range of products. Delivery was fast. There was a mix up with part of my order but it was rectified in a hasty and professional manner. I couldn't be happier with the service they provide.”

Helpful Report

Posted 1 week ago

Thank you for sharing your experience. We’re glad to hear you trust Future Shop and that our site and range meet your needs. Sorry about the mix-up, but we’re pleased it was resolved quickly and professionally. If there’s anything else you need, we’re here to help.

Posted 1 week ago

“My purchase was modest to say the least. I was made to feel like I’d spent a small fortune! Customer Service at its very best. So much so, it brings a tear to the eye. Genuinely. 100% Recommended.”

Helpful Report

Posted 1 week ago

Thank you for your kind words. We’re delighted to hear you felt well taken care of and that our service stood out for you. If there’s anything else you need, we’re here to help.

Posted 1 week ago

“The quality of the cables and connections is second to none, and the quick delivery time makes all the difference.”

Helpful Report

Posted 1 week ago

Thanks for sharing. We’re glad you’re satisfied with the quality of the cables and that the quick delivery made a difference. If there’s anything else you need, just let us know.

Posted 1 week ago

“FS had a great selection of HDMi cables to choose from, including the brand I was interested in. They had a selection of different models and lengths to suit my requirements, so ordering was a breeze, with various ways to pay. Despite selecting a standard delivery method my cables were delivered the next day (a Saturday) at no extra cost! As always the cables were genuine and exactly what was ordered.”

Helpful Report

Posted 1 week ago

Thanks for sharing, Steve. We’re glad you found a great selection of HDMI cables and that ordering was easy, with plenty of payment options. Nice to hear that the delivery arrived the next day on a Saturday and that the cables were genuine and exactly what you ordered. Thank you for taking the time to share, and if you need anything else, please don't hesitate to contact us.

Posted 1 week ago

“Brilliant service Thank you”

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Posted 1 week ago

Thats fantastic to hear, Richard. Thank you for letting us know

Posted 1 week ago

“Customer service helpful and an efficient service .”

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Posted 1 week ago

Thank you for sharing your feedback. We’re glad to hear our customer service was helpful and efficient :)

Posted 1 week ago

“All excellent”

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Posted 1 week ago

Thank you for letting us know. If you need anything else, please don't hesitate to contact us.

Posted 1 week ago

“fast delivery”

Helpful Report

Posted 1 week ago

Many thanks for letting us know Martin :)

Posted 1 week ago

“Have been using Future Shop for what seems like decades. Superb, premium material, fast delivery and competetive pricing. Always my first stop, when adding material or changing old gear.”

Helpful Report

Posted 1 week ago

Hi Simon, It’s great to hear you’ve found Future Shop to be a dependable first stop for many years. We always try to deliver the very best service. Thank you so much for taking the time to share your feedback, it's really appreciated by the whole team. If you need anything else, please let us know.

Posted 1 week ago

“Really impressed with how quickly I received my custom speaker cables. Excellent service.”

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Posted 1 week ago

Hi Derek, Thanks for taking the time to share your feedback; it's much appreciated. We're glad to hear you were impressed with the speed and the service. If you need anything else, please let us know.

Posted 1 week ago

“Made a silly mistake in only order speaker cable for one speaker. But they quickly sorted me out with another and was set up indays”

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Posted 1 week ago

Hi Paul, Thanks for sharing your experience. Glad we could sort that out quickly and get you set up. If you need anything else, please let us know.

Posted 1 week ago

“Postivanje rokova isporuke”

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Posted 2 weeks ago

Hi Iva, Many thanks for taking the time to leave your feedback.

Posted 1 week ago

“Excellent service and product. Thanks very much 😊”

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Posted 2 weeks ago

Hi Jeffrey, Lovely to hear that you had excellent service and that the product met your expectations. Thanks for the kind words :)

Posted 1 week ago

“Trusted supplier :)”

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Posted 2 weeks ago

Hi there, Thanks for the kind words:) Glad to hear you find us a trusted supplier. If you need anything else, please let us know.

Posted 1 week ago

“Ordered custom speaker cables to replace my 40 year old ones, they came surprisingly quickly. The banana plugs fitted where top quality and fixed securely to the cables. Very happy customer.”

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Posted 2 weeks ago

Hi Michael, Thanks for the kind words. Great to hear the custom speaker cables and banana plugs met your expectations and that they arrived quickly.

Posted 1 week ago

“Prompt, efficient!”

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Posted 2 weeks ago

Thanks for letting us know, David. It's much appreciated.

Posted 1 week ago

“Quickly delivered, high quality.”

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Posted 2 weeks ago

Hi there, Thanks for the feedback. Glad to hear you were happy with the fast delivery and high quality.

Posted 1 week ago

Future Shop is rated 4.9 based on 903 reviews