Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 282 Reviews

99 %

of reviewers recommend Future Shop

5.0

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

Write Your review

Tell us how Future Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Future Shop 5 star review on 9th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and super fast reliable delivery 👏”

Helpful Report

Posted 4 days ago

Thank you for your kind words, Stephen. We're delighted the product has met your expectations.

Posted 1 day ago

“Excellent service and great value. Cables were run in for 96hrs so no delay in having full use straight out of box ! Many thanks”

Helpful Report

Posted 5 days ago

Thanks for taking the time to share your thoughts, Dougie. We’re glad you’re happy with the service :)

Posted 1 day ago

“Rapid delivert, cable excellent!”

Helpful Report

Posted 5 days ago

Thanks for taking the time to share your thoughts, John.

Posted 1 day ago

“All services and advice were exemplary. Quality of products sold are definitely of the highest quality. Despatch of products ordered were as promised.”

Helpful Report

Posted 5 days ago

Thank you for the kind words. We’re delighted you’re happy with our services. If you need anything else, please don't hesitate to contact us.

Posted 1 day ago

“Fantastic service as normal rapid delivery”

Helpful Report

Posted 5 days ago

Thank you for the feedback, Adam.

Posted 1 day ago

“First Class service and delivery for all my orders. Great website to navigate with easy to find products too. Very well laid out product headings with great descriptions of each item. No hesitation in giving full marks for Future Shop. Will be reordering soon!”

Helpful Report

Posted 5 days ago

Many thanks for the great review, Charlie. It's much appreciated.

Posted 1 day ago

“Promptly delivered qualitysubwoofer cable”

Helpful Report

Posted 5 days ago

Hi Philip, Thanks for the five stars, delighted to hear you’re happy. If you need anything else, just shout.

Posted 1 day ago

“Thanks 😊”

Helpful Report

Posted 5 days ago

Thank you for the five stars, Homer!

Posted 1 day ago

“Brilliant service and patience dealing with old computer illiterate bloke like me cheers”

Helpful Report

Posted 6 days ago

Hi Chris, Fantastic to hear, thank you, really appreciate your kind words. If there’s anything else we can help with, just give us a shout.

Posted 6 days ago

“Absolutely top advice and service from this company, thank you Hezron for your super quick attention and making our purchase really easy.”

Helpful Report

Posted 6 days ago

Hi Tracey, So happy to hear you're delighted with the advice and service. If you need anything else, just let us know.

Posted 6 days ago

“Easy to use Web site and totally beyond delivery service”

Helpful Report

Posted 6 days ago

Hi there, Thanks for sharing. We appreciate the time you've taken to leave us your positive feedback. Thank you

Posted 6 days ago

“The service and communications were excellent. I ordered two Audioquest HDMI cables and received a phone call after I ordered them straightway, only one cable in stock at that point, one was sent so I recieved it the next day. I did not order the cables until 4pm so that was very quick and the sevond cable will be wuth me today, so 3 working days. Very happy. The cable itself is being used from my TV to preamp via eARC and the overall sound much better definition and wider image. Overall very happy.”

Helpful Report

Posted 1 week ago

Hi David, Thanks for sharing. We’re glad the cables are meeting your needs with the eARC setup. If you need any further help, please let us know.

Posted 1 week ago

“Prompt, speedy service and a high quality product!”

Helpful Report

Posted 1 week ago

Hi Philip, Thanks for sharing. We’re glad you’re happy with the service and products. If you need any further help, please let us know.

Posted 1 week ago

“I am very pleased with the Audioquest speaker cable I bought. Future Shop arranged delivery very quick and it was well packed. The cable has improved my listening experience greatly.”

Helpful Report

Posted 1 week ago

Hi Peter, Thanks for sharing. We're glad that the Audioquest cable improved your listening experience. If you need any other help, please let us know.

Posted 1 week ago

“My Naim Uniti is mounted in a "Singer Sewing Machine" table, I isolated using home made sorbothane pads, which were probably overloaded. The Oehlbach "absorbers" are beautifully made and are specified to well over the ~ 22Kg of my installation. As the feet on the "Singer" are small wheels I have added large washers to evenly distribute the weight over the absorber. Delivery was superfast and the units well, but not over, packed. Communications about the delivery were timely and accurate. Great job. Have they made a big difference, no, but I have found out over time that small steps lead to great improvements.”

Future Shop 5 star review on 5th January 2026

Helpful Report

Posted 1 week ago

Thank you, Denis, for sharing such an interesting setup. Mounting a Naim Uniti in a Singer sewing machine table is a real talking point and not something we hear every day. It’s great to hear how carefully you’ve thought through the isolation and weight distribution, and the Oehlbach absorbers fitted so well. We agree that small, well-judged changes add up over time. Thanks again for taking the time to write such a thoughtful review.

Posted 1 week ago

“Good price and fast delivery. It's a pity the UK is not in European Union, so there would not exist customs fees. Open a branch shop in Continental Europe!”

Helpful Report

Posted 1 week ago

Hi Fernando, We're so pleased to hear you’re happy with the price and fast delivery. We’ll pass along your note about a Continental Europe branch to the team. Thank you for taking the time to review.

Posted 1 week ago

“This was purchased for my husband John who is a regular customer . He is very happy with the product”

Helpful Report

Posted 1 week ago

Hi Barbara, We're so happy to hear that John is pleased with the product. Thanks for being a regular customer and for taking the time to share your feedback.

Posted 1 week ago

“Furutech is my first go to for power plugs for outstanding performance. Futureshop provide great service & support & with prompt deliver. Recommended.”

Helpful Report

Posted 1 week ago

Hi David, Thank you for the kind words. We’re glad Furutech meets your needs and that you’re happy with our service and delivery. We appreciate the recommendation.

Posted 1 week ago

“Very convenient that I could drive to the place and pick up what I needed. When you need something, generally you need it now and not tomorrow or the day after. I was so happy that these were open on New Years Eve and that they had exactly what I was after no issues. Great stuff. In future it would be great to be able to buy some speakers or equipment from here, but it seems they deal mostly in cabling and interconnects. Interesting direction but brilliant all the same that it exists and in such a convenient location.”

Helpful Report

Posted 1 week ago

Hi Ruaidhri, Thanks for the great feedback. We're glad the pickup convenience worked well for you. Many thanks for taking the time to share your thoughts. It's much appreciated.

Posted 1 week ago

Future Shop is rated 5.0 based on 282 reviews