Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service on this order and received it the next day”

Helpful Report

Posted 2 weeks ago

Many thanks for letting us know, Gerard.

Posted 2 weeks ago

“I bi-wire my speakers. I had been using AudioQuest Rocket 22 for the bass and QED 79 strand for mid/treble. I pruichassed AQ Rocket 33 for the bass and moved the Rocket 22 to the mid/treble. The depth of te bass with the Rocket 33 was amazing. I'm very impressed with te AQ cables and the service from The Future Shop.”

Helpful Report

Posted 2 weeks ago

Hi A J, Thank you for the great rating. We’re delighted to hear you're happy with the bass depth, the cables, and our service. :) If you need anything else, just let us know.

Posted 2 weeks ago

“Everything was delivered well and quickly. Sounds good ,good product. Thanks greetings . Jippe Sinnema”

Helpful Report

Posted 2 weeks ago

Hi Jippe, Thank you for the great rating. Glad everything was delivered quickly, and that you’re happy with the product. If you need anything else, just let us know.

Posted 2 weeks ago

“The service was excellent. I incorrectly ordered just 1 speaker cable instead of a pair, easily done! They phoned me to check and easily rectified my order. Product arrived promptly within a few days. I ordered spade terminals for the speakers but they were a bit small and not fitting the speaker binding post very well. Not able to tighten too securely.”

Helpful Report

Posted 2 weeks ago

Hi Tony, Thank you for the great rating. We’re glad our call helped sort the order quickly, and we’ll note the spade terminals issue for potential alternatives in the future. If you need any further help, just let us know.

Posted 2 weeks ago

“I had a specific speaker cable requirement, and their recommendation worked perfectly. The cables arrived promptly. Excellent customer service.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your experience, Stephen. We’re glad to hear that the cables arrived promptly. If you need any further assistance, just let us know.

Posted 2 weeks ago

“Cables are great and good quality. However I will pay for delivery next time. You need to ditch royal mail track 24. Took a whole week to come.”

Helpful Report

Posted 2 weeks ago

Hi Paul, Thank you for the 5/5 rating and for sharing your feedback. We’re glad you’re happy with the cables’ quality. Sorry about the delivery experience with Royal Mail Tracked 24. We’ll take your comment on board and look into better delivery options for future orders. If you’d like any help with your next order, just let us know.

Posted 2 weeks ago

“Exellent service exellent product could not be more helpfull”

Helpful Report

Posted 2 weeks ago

Hi Robert, Thank you for your lovely feedback. We’re delighted you were happy with the service and the product.

Posted 2 weeks ago

“I was very pleased with the service I received from this vendor; delivery was prompt, and the item was as described.”

Helpful Report

Posted 2 weeks ago

Hi Nicholas, Many thanks for taking the time to leave your feedback. Glad you were pleased with the service and that the item met your expectations. If you need any further assistance, please don’t hesitate to contact us.

Posted 2 weeks ago

“I bought a qed cable. Delivery was as expected…I paid for next day and it was delivered by DHL. The connection was initially tight but I received correct advice from support and the cable is installed and works well.”

Helpful Report

Posted 2 weeks ago

Many thanks for taking the time to leave your feedback, Stephen :) If you need any further help, please don't hesitate to contact us.

Posted 2 weeks ago

“Nice quality connector , gold terminals as requested”

Helpful Report

Posted 2 weeks ago

Hi Roger, Thank you for the review. We’re glad you’re happy with the connector and the gold terminals as requested.

Posted 2 weeks ago

“Not too bad! 😉”

Helpful Report

Posted 2 weeks ago

Thank you Ross, much appreciated.

Posted 2 weeks ago

“Futureshop staff were very helpful with my out of stock item. Generously provided the next size up of coaxial cable in the range I wanted at the same price. Going the extra mile! Much appreciated.”

Helpful Report

Posted 3 weeks ago

Hi Kevin, Thank you for the review. We’re glad our staff could help, and if you need anything else, we’re here.

Posted 3 weeks ago

“Everything very good. !”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for the review. We’re glad everything was very good. If you need anything else, we’re here.

Posted 3 weeks ago

“All arrived on time in perfect condition. I will definitely be using future shop again.”

Helpful Report

Posted 3 weeks ago

Hi Anthony, Thank you for the review. We’re glad everything arrived on time and in perfect condition. We look forward to serving you again. If you need anything else, we’re here.

Posted 3 weeks ago

“Sono contento! Cavo arrivato ben imballato e pronto all`uso. Il cavo coassiale Chord lavora assieme ai cavi di segnale Chord e ho un ascolto gradevole al mio udito, molto bene. Ringrazio Futureshop per servizio sempre impeccabile.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your kind words. We're happy that the cable arrived well packaged and that pairing it with the other cables makes for a pleasant listening experience. If you need anything else, we're here. Grazie mille per le belle parole. Siamo contenti che il cavo sia arrivato ben imballato e pronto all’uso, e che l’abbinamento con gli altri cavi renda l’ascolto gradevole. Se hai bisogno di altro, siamo qui.

Posted 3 weeks ago

“My cable was delivered on time .and the qed reference 40 sounds fantastic. Thank you”

Helpful Report

Posted 3 weeks ago

Hi Paul, Thanks for the kind words. Delighted the QED reference 40 sounds fantastic. If you need anything else, just shout.

Posted 3 weeks ago

“Great service and product. But was dissapointed with the white vacuum sleeves that where used on the ends as they make it very difficult to tell the positive and negative apart on the cables and are also not what was pictured on the product page. I wanted the nice black and red ones pictured. The white also does not match with the matching jumper links I also purchased.”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks for sharing your feedback. We’re sorry the white vacuum sleeves didn’t meet your expectations or match the pictures. We’ll review the product photos to avoid confusion in the future.

Posted 3 weeks ago

“I’ve been using Future Shop for many years and have always found them to be friendly and very helpful. Highly recommended.”

Helpful Report

Posted 3 weeks ago

Thanks so much, Clive, you're a valued customer:). We really appreciate your continued support. If you ever need anything else, just shout.

Posted 3 weeks ago

“Very fast delivery, fine products, thanx”

Helpful Report

Posted 3 weeks ago

Hi George, Thanks so much for the 5/5. Delighted to hear you’re happy with the delivery and the products. If you need anything else, just shout.

Posted 3 weeks ago

“Great qulaity cables. Parcel arrived fast!”

Helpful Report

Posted 3 weeks ago

Thank you, David. The feedback is much appreciated.

Posted 3 weeks ago

Future Shop is rated 4.9 based on 643 reviews