Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 282 Reviews

99 %

of reviewers recommend Future Shop

5.0

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 9th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery of exactly the speaker cable type, length and connector I wanted.”

Helpful Report

Posted 2 weeks ago

Hi there, We're happy to hear that the delivery was fast and met your exact needs. Thanks for choosing us.

Posted 2 weeks ago

“Bought the chord epic x cables for my front speakers and the difference in sound is much better then my previous set up I honestly didn’t think that by upgrading my cables my sound would be much clearer! Highly recommended ☺️”

Helpful Report

Posted 2 weeks ago

Hi Derek, We’re really glad the Epic X cables improved the clarity of your front speakers and that you’re happy with the upgrade. Much appreciated, and enjoy the music!

Posted 2 weeks ago

“Fast efficient service. Thank you.”

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Posted 2 weeks ago

Thank you Tony

Posted 2 weeks ago

“very good communication, fast delivery i would recommend this supplier”

Helpful Report

Posted 2 weeks ago

Great, thank you for letting us know.

Posted 2 weeks ago

“Très satisfait de ma commande Câble coaxial atlas élément achromatic x et jumper câble atlas equator de très bonnes qualités. Attention toute fois ,pour les commandes hors Grande Bretagne Pour ma part ,commande pour la France. J ai du payer la TVA 34€ environ pour un achat de 153,32€.😟 Globalement,pour la qualité des produits et du service commercial. Je recommande.”

Helpful Report

Posted 3 weeks ago

Bonjour Stéphane, Merci pour votre retour et heureux d’apprendre que vous êtes satisfait de vos câbles et du service. Pour les commandes hors Royaume-Uni, des frais tels que la TVA peuvent s’appliquer. Si vous avez besoin d’aide pour vos prochaines commandes, n’hésitez pas à nous contacter. Bien cordialement, L'équipe Future Shop

Posted 2 weeks ago

“The support team is superb with extra fast shipping. I shall buy again surely.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your kind words. If we can be of further assistance, please don't hesitate to contact us.

Posted 2 weeks ago

“First class service First Class product”

Helpful Report

Posted 3 weeks ago

Hi Cyril, Thanks for taking the time to give us your positive review. If there’s anything else we can help with, just let us know.

Posted 2 weeks ago

“A fab service, bought qed cables at a good price, and received the following day with tracking info etc. a perfect transaction. Thank you”

Helpful Report

Posted 3 weeks ago

Hi Michael, Thanks for sharing your positive experience. If there’s anything else we can help with, just let us know.

Posted 2 weeks ago

“Great price and excellent delivery”

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Posted 3 weeks ago

Hi Alan, Thanks for sharing your positive experience. If there’s anything else we can help with, just let us know.

Posted 3 weeks ago

“arrived quickly and was as described”

Helpful Report

Posted 3 weeks ago

Hi John, Thanks for sharing your positive experience. If there’s anything else we can help with, just let us know.

Posted 3 weeks ago

“Usual faultless service from Futureshop. Quick delivery after burn in of cables, very happy.”

Helpful Report

Posted 3 weeks ago

Hi Neil, We're so delighted to hear you’re happy with the service and quick delivery. Thanks for taking the time to let us know; it's much appreciated. If there’s anything else we can help with, just let us know.

Posted 3 weeks ago

“The service I receive is always great no matter what time of year. All my products have been delivered on time and the products themselves are of good quality and value. Thank you.”

Helpful Report

Posted 3 weeks ago

Hi William, Great to hear the service is always excellent. Thanks for the kind words. If there’s anything else we can help with, just let us know.

Posted 3 weeks ago

“Thanks to Future Shop, which offers several shipping options, I got mine super fast.”

Helpful Report

Posted 3 weeks ago

Hi there, Great to hear you got your item very quickly. If there’s anything else we can help with, just let us know. Thanks for letting us know.

Posted 3 weeks ago

“I went to the shop personally, and the young man that serve me was really nice and knows his stuff. The service was second to none.”

Helpful Report

Posted 3 weeks ago

Hi Felix, Many thanks for taking the time to leave your review. Great to hear the service was excellent and the staff were knowledgeable. If there’s anything else we can help with, just let us know. Thank you. Have a great festive period.

Posted 3 weeks ago

“The best customer service in this sector, be it technical recommendation or delivery. Also if something goes wrong they resolve it quickly - absolutely essential from the customers' perspective.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for the kind words. We're glad our customer service standards meet your needs. If there's anything else we can help with, just let us know. Thank you. Have a great festive period.

Posted 3 weeks ago

“Good website to order from. Great range of products. Excellent telephone support. Well packaged for delivery.”

Helpful Report

Posted 3 weeks ago

Hi Tony, Thanks for the kind words and for taking the time to leave your review. It's much appreciated. If there’s anything else we can assist with, just let us know.

Posted 3 weeks ago

“Prompt delivery. Quality packaging. Clearly a quality product, as I had hoped Some technical problems with my sound system has restricted my usage, but I hope to fix this soon.”

Helpful Report

Posted 3 weeks ago

Hi David, Thank you for sharing your thoughts. Sorry to hear about the sound system issues, if you need any advice or if there's anything we can do to help, let us know.

Posted 3 weeks ago

“Another great product from future Shop, answered my question promptly. Securely packaged. Negative, do not choose DHL for delivery, bad experience with them in the past and only picked them as I misread it as DPD. Package arrived almost a week late, when other companies delivered on time. All ordered at the same time. Apart from that, as a returning customer I am extremely satisfied with my purchase.”

Helpful Report

Posted 3 weeks ago

Hi Simon, Thank you for sharing your experience and for being a returning customer. We’re glad you’re happy with the product and service overall. We’re sorry about the DHL delivery delay you encountered, your feedback helps us improve our shipping choices. If there’s anything else we can assist with, please let us know.

Posted 3 weeks ago

“You only know if a company is really good how to handle if there are issues to dissolve. They did this in the most excellent way with excellent communication. Thanks a lot for that ! So maximum score again ! Wish you all pleasent days to come !”

Helpful Report

Posted 3 weeks ago

Hi Edwin, Thank you for sharing your experience. We’re thrilled that our handling of the situation met your expectations. If there’s anything else we can assist with, please let us know.

Posted 3 weeks ago

“Good price and fast delvery”

Helpful Report

Posted 3 weeks ago

Hi Paul, Thanks for the review. Glad to hear you found a good price and enjoyed fast delivery:) If there’s anything else we can help with, just let us know.

Posted 3 weeks ago

Future Shop is rated 5.0 based on 282 reviews