Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 282 Reviews

99 %

of reviewers recommend Future Shop

5.0

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 9th January 2026

Anonymous

Anonymous // 01/01/2019

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“Item as described, received cable next day. If only everything in life was this simple”

Helpful Report

Posted 4 weeks ago

Hi Maynard, Delighted to hear the item arrived as described and you got it next day. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“Bought some QED 79 Strand,very pleased, next day delivery. would happily use again.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for taking the time to leave your review. It's much appreciated. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“Product delivered in good time. Self assembly required, which wasn’t mentioned when I ordered, but very happy with the quality of the item.”

Helpful Report

Posted 4 weeks ago

Hi Martin, Thanks for sharing your experience. We're glad the item arrived promptly and that you're happy with the quality. Apologies for not mentioning the self-assembly requirement. We appreciate the feedback and will pass it along to the team. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“My initial technical enquiry was answered quickly and with lots of useful advice. More detailed queries over the phone. Very fast delivery too. Excellent service and product offer.”

Helpful Report

Posted 4 weeks ago

Hi Keith, Delighted to hear you were happy with the quick technical replies and overall service. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“Very pleased with the cable I purchased. Brilliant service and delivery time. I can thoroughly recommend Future Shop.”

Helpful Report

Posted 4 weeks ago

Thank you for your kind words, Derek. If you need any further assistance, please don't hesitate to call.

Posted 4 weeks ago

“Excellent service, fast delivery. Ordered a new tv aerial flylead. Excellent quality cable and connectors. Noticed a slight mprovement in picture quality compared to the previous (thin cheap) lead I was using. Would definitely use Futureshop again.”

Helpful Report

Posted 1 month ago

Hi Paul, Delighted to hear you’re happy with the service and the TV aerial cable. Great to know the quality made a difference. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“I spoke to Gary 3 times. He was very professional and provided excellent advice. I would recommend Future Shop and will definitely use them in the future. The speaker cable I ordered was provided quicker than expeacted even after a 96 hour burn in most of which was done over the weekend.”

Helpful Report

Posted 1 month ago

Hi John, Delighted to hear Gary provided excellent advice and that you’re happy with the service and delivery. We’ll pass along your kind words. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“Exemplary support and service.”

Helpful Report

Posted 1 month ago

Hi there, Delighted to hear you experienced exemplary support and service. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“Very happy with service and extremely happy with improved sound”

Helpful Report

Posted 1 month ago

Hi Ron, Many thanks for taking the time to leave your feedback. It's great to hear you’re happy with the service and the improved sound. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“Service and delivery excellent. Happy with product . Not had time to serious listen yet.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad service and delivery were excellent. When you have a chance to listen more, let us know if you need any assistance.

Posted 4 weeks ago

“Excellent range of products- good customer service”

Helpful Report

Posted 1 month ago

Hi David, Delighted to hear you enjoyed the range and our service. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“good item, fast delivery”

Helpful Report

Posted 1 month ago

Thank you for your positive feedback

Posted 4 weeks ago

“Excellent advice and service”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your kind words. If there's anything else we can help with, just let us know.

Posted 4 weeks ago

“Easy to navigate website; fast, and reliable despatch. Second time I've used them, faultless experience both times.”

Helpful Report

Posted 1 month ago

Hi Sean, Delighted to hear your experience was faultless, many thanks for taking the time to let us know. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“The cable was exactly as ordered and arrived within 2 days, excellent first class service. Thank you.”

Helpful Report

Posted 1 month ago

Hi Stephen, Thanks for the fantastic feedback. It's much appreciated.

Posted 4 weeks ago

“Long time customer of Future Shop, ease of purchase together with knowledgeable information. I have bought several HiFi products over the years, service great and fun! Delivery prompt. My purchase this time was for a mains conditioner (17kilos +). It has made a change to my system in many subtle ways, all for the better. Going back to Future Shops sales team....some of the guys have been there for 20years plus. They do know their products and I would recommend going to Future Shops first, it saves so much time.”

Helpful Report

Posted 1 month ago

Hi Stephen, Thank you so much for sharing your experiences with Future Shop. It means a lot to us. Great to hear the ease of purchase, knowledgeable staff, and the positive impact on your system with the mains conditioner. We’ll pass along your kind words to the team. If there’s anything else we can help with, just let us know.

Posted 4 weeks ago

“Incredible service and support from Future Shop. It’s not the first time I’ve purchased goods from them and it won’t be the last.”

Helpful Report

Posted 1 month ago

Hi there, Delighted to hear you’ve had consistently great service with us. We’re grateful for your continued support and look forward to helping again in the future. If there’s ever anything you need, just let us know.

Posted 4 weeks ago

“Fantastic service and great advice from the staff, especially Hezron”

Helpful Report

Posted 1 month ago

Hi George, We’re delighted to hear you had a fantastic experience and that Hezron could help with great advice. If there’s anything more we can assist with, please don’t hesitate to reach out.

Posted 1 month ago

“I was very pleased with my purchase and the proffesional support that is given to a regular customer of many years.”

Helpful Report

Posted 1 month ago

Hi Tony, Thank you for your kind words. If we can be of further assistance, please don't hesitate to contact us.

Posted 1 month ago

“Having previously purchased a Supra brand USB cable which turned out to be absolutely superb in use, together with no fuss from Future Shop just good service and a pleasent manner, I had no qualms about dealing with this company again. I recently contrived to lose my beloved Final B2 Earphones, only to find after hunting through the highfi stores, that Final no longer manufacture them. I was astonished therefore to find the last pair possibly in the world for sale in a cable shop !!! Less than 48 hours later I had them in my grubby hands. kudos to you Future Shop.”

Helpful Report

Posted 1 month ago

Hi Lawrence, Fantastic to hear you had a smooth experience again. Appreciate you sharing the good news. Thank you for your continued support.

Posted 1 month ago

Future Shop is rated 5.0 based on 282 reviews