Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 474 Reviews

98 %

of reviewers recommend Future Shop

5.0

Based on 474 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

Write Your review

Tell us how Future Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Future Shop 5 star review on 18th February 2026

Pedro

Albertus

Future Shop 5 star review on 18th January 2026

Anonymous

Future Shop 5 star review on 9th January 2026

Dougie Singh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely outstanding service from both Mark and Steve”

Helpful Report

Posted 1 month ago

Hi Steve, Thank you for the wonderful review. We’re delighted to hear you had outstanding service from Mark and Steve. We'll pass on your comments to them, and they'll be really pleased to hear them. If you ever need anything else, just reach out.

Posted 1 month ago

“great help in every thing i needed to know understanding my needs, delivery presentation also general helping in future upgradeing and products available; up to now very pleased with my purchase looking forward to hearing more improvement from speaker cables when finaly broken in,many thanks.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your excellent review. We’re glad to hear our team could help with your needs and delivery. We're looking forward to hearing about your future improvements with the speaker cables after break-in. If you ever need anything else, just reach out.

Posted 1 month ago

“As expected”

Helpful Report

Posted 1 month ago

Hi Jan, Thank you for your kind 5-star review.

Posted 1 month ago

“Just easy ordered and in my house and set up within 48hours result”

Future Shop 5 star review on 24th February 2026

Helpful Report

Posted 1 month ago

Hi Stewart, Your set-up looks brilliant. Thank you for sharing the images and your feedback; it's much appreciated. If you ever need anything else, just reach out.

Posted 1 month ago

“Fast reponse & very kind. Perfect follow-up.”

Helpful Report

Posted 1 month ago

“I had the pleasure of talking to Mark. He was very courteous, he was very knowledgeable and very professional. A faultless performance. Delivery was quick.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the fantastic feedback. Mark will be pleased to hear your comments on the service provided. If you ever need anything else, just reach out.

Posted 1 month ago

“First time user of future shop I needed a cable for a new subwoofer super fast delivery as the new cable has arrived before the sub”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the fantastic feedback. We’re glad the cable arrived in time for your subwoofer, and you're pleased with the service. If you ever need anything else, just reach out.

Posted 1 month ago

“Great company and great guys who know what they are talking about.”

Helpful Report

Posted 1 month ago

Hi Desmond, Many thanks for the very positive review. We’re glad you’re happy with our team and what we do. If you ever need anything else, feel free to reach out.

Posted 1 month ago

“Excellent service! Staff helpful when answering queries.”

Helpful Report

Posted 1 month ago

Hi David, Many thanks for your feedback. It's much appreciated. If you have any further questions, please don't hesitate to contact us.

Posted 1 month ago

“Good communication. Custom cable, excellent quality and good value, rapid dispatch and dellivery. Well packaged.”

Helpful Report

Posted 1 month ago

Thank you for the great review, John. We appreciate your support and look forward to serving you again. Many thanks for taking the time to share your feedback.

Posted 1 month ago

“Excellent item. Great service. Thanks Futureshop”

Helpful Report

Posted 1 month ago

Delighted to have earned your 5 stars. David. We appreciate your kind words and look forward to serving you again.

Posted 1 month ago

“Great first well packaged delivery cable as described have only used for several hours so will need more burn in time as it is very promising good quality great sounding cable for the money.had vdh cable before I trust in them for a very high level of performance.”

Helpful Report

Posted 1 month ago

Thank you for the 5/5 review, Russell. We hope you’re enjoying the sound. We appreciate your trust in VDH and look forward to serving you again.

Posted 1 month ago

“Extremely helpful and professional company. Answered pre purchase questions without issue, product arrived quickly and as advertised. Would not hesitate to use them again - thank you 🙏 👍😁”

Helpful Report

Posted 1 month ago

Thank you for the wonderful review, Gary. We’re glad our team could help and that the product arrived quickly. We appreciate your support and look forward to serving you again.

Posted 1 month ago

“Excellent customer service and advice. Very prompt delivery of my speaker cable”

Helpful Report

Posted 1 month ago

Hi John, We're always grateful for such positive ratings. Thanks for choosing us for your purchase and for taking the time to leave your review

Posted 1 month ago

“Excellent service”

Helpful Report

Posted 1 month ago

Thank you Shane

Posted 1 month ago

“Great price and fast delivery.”

Helpful Report

Posted 1 month ago

Hi James, Thank you for your feedback. We’re glad you were happy with the service. If you need anything else, please shout.

Posted 1 month ago

“excellent price and a very fast delivery”

Helpful Report

Posted 1 month ago

Hi Robert, Many thanks for your feedback. We’re glad you were happy with the price and fast delivery. If you need anything else, please shout.

Posted 1 month ago

“Purchased Merlin tarantula combo , arrived in time stated & well packaged , all A1 & happy with my purchase , to futureshop a very well deserved big FANX 👍 .”

Helpful Report

Posted 1 month ago

Many thanks for taking the time to leave your excellent feedback. Thank you. If you need anything else, please shout.

Posted 1 month ago

“The cable I ordered ended up being out of stock after placing the order. A member of staff kindly gave me a call and explained there was quite a long lead time from the manufacturer. I was offered a slightly longer cable at the same price as a gesture of good will. More than happy with that offer. I’d requested a ‘burn-in’ which was completed and a certificate provided with the product. The item was posted Monday afternoon and I received it the next day. Excellent choice, pricing and customer service, have used before and would not hesitate to use again. Well done 👍🏻”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the fantastic review. Glad the alternative cable and the burn-in certificate met your needs, and that you were happy with the service and delivery. We appreciate your continued support and look forward to helping again.

Posted 1 month ago

“Great service from Future shop. Delivery fast. Communication excellent. I have used Future shop numerous times and will continue to do so.”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for the kind words and for being a loyal customer. We’re so so happy to hear you had a great experience with our service, delivery, and communication.

Posted 1 month ago

Future Shop is rated 5.0 based on 474 reviews