Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.93

4.9 Rating 903 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 12th September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bonjour La qualité du service est très bonne au travers des contacts avec ce qui semble bien être des êtres-humains ( pour combien de temps encore ? ) . Des conseils qui ont été judicieux en ce qui me concerne . Par contre la mauvaise surprise, pour les européens ce sont les droits de douanes, dont j'aurais aimé être averti sur votre site, 20% en plus sur la facture !”

Helpful Report

Posted 2 weeks ago

Hi Jean Michel, Thank you for your feedback; we’re glad you were happy with the service and advice you received. To clarify the tax point, we do not charge UK VAT on orders shipped outside the UK, so Future Shop did not add VAT to your order. The destination country applies any local import VAT, customs duties, or handling charges when the goods arrive. We explain this on our shipping pages and in our Terms & Conditions, but we understand these charges can still come as an unwelcome surprise if you aren't expecting them. Thank you again for your order and for taking the time to leave your feedback. --------------------------- Bonjour Jean-Michel, Merci pour votre retour ; nous sommes ravis que vous ayez apprécié le service et les conseils reçus. Pour clarifier la question de la TVA : nous ne facturons pas la TVA britannique sur les commandes expédiées hors du Royaume-Uni ; Future Shop n'a donc pas ajouté de TVA à votre commande. C'est le pays de destination qui applique, à l'arrivée des marchandises, les éventuelles taxes locales à l'importation, droits de douane ou frais de traitement. Nous précisons ce point sur nos pages dédiées à la livraison ainsi que dans nos conditions générales de vente, mais nous comprenons que ces frais puissent constituer une mauvaise surprise si vous ne les aviez pas anticipés. Merci encore pour votre commande et pour avoir pris le temps de nous faire part de votre avis.

Posted 2 weeks ago

“Communication was good, if mechanical. The cable was made to order and proved to be of very high quality, at least visually and physically. I haven’t had time to evaluate sound quality but so far I am very pleased.”

Helpful Report

Posted 4 weeks ago

Hi Mark, Thank you for the update. We’re glad to hear the cable meets your quality expectations. Once you have had a chance to evaluate the sound, we’d love to hear your thoughts.

Posted 3 weeks ago

“Wasn't keen that the supposed audiophile adaptor had to have a shoe slid onto it for UK power supply,another unnecessary break in synergy and it heats up very quickly,back to back testing with original hasn't promoted a favourable leap in sound quality...no worse no better just sales bumph”

Helpful Report

Posted 1 month ago

Hi Ed, Thank you for your feedback. We’re sorry the iFi Audio Micro iPower2 didn’t provide the improvement you were hoping for. We appreciate your comments regarding the UK plug arrangement. This is part of iFi’s design for the power supply rather than something added by Future Shop, although we understand that some customers may prefer a dedicated UK plug design. The iPower2 is designed as an ultra-low-noise power supply to reduce electrical noise reaching compatible audio equipment. However, the audible benefit will depend on the equipment it is powering, the quality of the original power supply and the system as a whole. If your back-to-back comparison produced no worthwhile improvement, we completely respect your findings. We also note your comment regarding the unit becoming warm and will be happy to investigate this with iFi if you have any concerns about its operating temperature. Thank you for taking the time to share your experience.

Posted 1 month ago

“Prompt postage, well packed. Very pleased”

Helpful Report

Posted 1 month ago

Hi Fergus, Thanks for taking the time to share your feedback. Delighted you’re pleased with the service. If there’s anything else you need, please let us know.

Posted 1 month ago

“Cables were slightly different in length , other than that ok.”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for your feedback. We're pleased to hear you were otherwise happy with the cables. As our custom cables are individually measured, cut and hand-terminated, there can occasionally be a very small tolerance in the finished lengths. We do our best to keep the pair as closely matched as possible, but slight variations can occur as part of the hand-built process.

Posted 2 months ago

“I had been told i will be given $5 voucher when if i post my review. But I did not receive it even though I posted.”

Helpful Report

Posted 2 months ago

Hi Yunyou, Sorry for the confusion about the voucher. If you need, please reach out to our support team so we can look into what happened.

Posted 2 months ago

“Futureshop worked quickly and proactively to correct an order with shipment payments due to their system, including checking up via email multiple times. I'm impressed with the level of service but I had to wait longer than expected for my order.”

Helpful Report

Posted 3 months ago

Hi James, sorry for the delay on the order and thanks for bearing with us while we sorted the shipment issue. Glad the team kept you in the loop throughout. We'll keep working on making sure that side of things runs more smoothly. Hope the products are worth the wait.

Posted 3 months ago

“ΠΟΛΥ ΚΑΛΗ ΟΛΗ Η ΔΙΑΔΙΚΑΣΙΑ ΤΟ ΠΡΟΙΟΝ ΑΨΟΓΟ”

Helpful Report

Posted 3 months ago

Good evening Efstathiios, We are very happy that you were satisfied with the entire process and the product. If you need anything else, we are at your disposal. --------------------------------- Καλησπέρα Efstathiios, Χαιρόμαστε πολύ που υπήρξε ικανοποίηση από ολόκληρη τη διαδικασία και το προϊόν. Εάν χρειαστείτε οτιδήποτε άλλο, είμαστε στη διάθεσή σας. Με θερμούς χαιρετισμούς.

Posted 3 months ago

“Delivery was slightly delayed due to Future Shop having to get it from the manufacturer but when it arrived was well packaged. On opening the package I found one of the hex bolts missing from one of the leg packs, so I called customer support on the Monday. Customer support were very helpful and said they would contact the manufacturer and get them to post one out. It finally arrived on the Friday, so I assume Future Shop don't hold stock of this rack. I was a little disappointed that I had to wait nearly two weeks before I could built the rack (hence a lost star) but once built I was very impressed with the quality and look of the finished rack. So therefore I would recommend Future Shop and the Apollo Storm 6 HiFi rack.”

Helpful Report

Posted 4 months ago

Hi Stephen, Thank you for sharing your experience. We’re glad our support team could arrange the missing hex bolt for you. We apologise for the delay in delivery and any frustration caused by the wait to complete assembly. We’re happy to hear you’re pleased with the final rack. If there’s anything else you need, just let us know.

Posted 4 months ago

“Great service and product. But was dissapointed with the white vacuum sleeves that where used on the ends as they make it very difficult to tell the positive and negative apart on the cables and are also not what was pictured on the product page. I wanted the nice black and red ones pictured. The white also does not match with the matching jumper links I also purchased.”

Helpful Report

Posted 4 months ago

Hi there, Thanks for sharing your feedback. We’re sorry the white vacuum sleeves didn’t meet your expectations or match the pictures. We’ll review the product photos to avoid confusion in the future.

Posted 4 months ago

“First off the service from future shop is ok unfortunately my delivery has not arrived yet the day it was supposed to come I had to go out so I changed the location to my local newsagent when they tried to deliver Thursday the shop was closed so I expected them to reschedule for Friday but did not come so I phoned DHL and was told my package had been left in the depot no reason was given why I am not happy.”

Helpful Report

Posted 4 months ago

Many thanks, Stephen. Thank you for your feedback. We’re sorry to hear about the delivery issue that’s understandably frustrating. Once a parcel is with the courier, changes to delivery location and timing are handled by them, but it’s disappointing that this wasn’t rescheduled as expected. We’ll raise this with DHL as this isn’t the level of service we want for our customers. If you’d like us to step in and chase this for you, please get in touch with your order details, and we’ll be happy to help get it resolved as quickly as possible.

Posted 4 months ago

“I purchased isolation pads for my new system and they arrived the following day. Excellent service”

Helpful Report

Posted 5 months ago

Thanks for the feedback, John. We’re glad to hear you’re happy with the service. If you need anything else, we’re here to help.

Posted 5 months ago

“Efficient. Worked really well and item arrived promptly.”

Helpful Report

Posted 5 months ago

Hi there, Thanks for the kind words. We’re glad it worked well and arrived promptly. If you need anything else, we’re here to help.

Posted 5 months ago

“I had a minor problem with shipping my order, but the support team dealt with it immediately and delivered it to me within a day. Thank you!”

Helpful Report

Posted 5 months ago

Thanks for the great review, Serkan. We’re glad the minor shipping issue was handled swiftly and your order arrived quickly. If you need anything else, we’re here to help.

Posted 5 months ago

“Sales suggested a wrong cable for me, but he offered me refund instead of replace the right one for me, delivery sometime delay, mostly speedy, product performance of a Merlin Tarantula MK6 UK Mains Power Cable QSA Edition Termination:IEC 10 Amp C13 QSA Edition is absolutely perfect with that price, so I purchased three of this cable, it could be better to let us have more choice of fuse as it only got two options for fuse.”

Helpful Report

Posted 5 months ago

Hi Thomas, Thank you for sharing your experience. We’re glad the Merlin Tarantula cables are performing well for you, and we appreciate your patience with delivery. We’re sorry about the initial cable recommendation and any inconvenience. Your feedback about more fuse options is noted, and we’ll pass it along to the team. We hope to assist you again in the future.

Posted 5 months ago

“I greatly appreciated Future Shop working with Atacama to order some shorter supports for my speaker stands to accommodate taller speakers. Shipping to the US was reasonably priced. The only issue was that shipping was delayed in the US as the manifest had not been correctly described but Future Shop were supportive in my interactions with DHL to address.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your experience. We’re happy we could assist with the DHL communication to resolve the manifest issue. If you need anything else or have further questions, we’re here to help.

Posted 5 months ago

“Extremely good service i.e. speed of delivery, packaging etc. Website good but glitches and speed need improving. I bought an optical audio cable. Rather limited options at the length I required. Arguably not your role but an ingenue such as myself would have benefitted by guidance as to which cable quality and therefore perhaps which brand was going to be best or at least most appropriate for my system. Possibly I should have gone for a more expensive one but I don't think you had the right lengths.”

Helpful Report

Posted 7 months ago

Thanks for the review and the overall great rating. We’re glad you were happy with the service and delivery. Sorry about the limited cable options and the lack of guidance. Your feedback helps us improve. If you’d like help choosing a cable in the future, we’re happy to assist. Please call our sales team on 0208 905 1555, and we'll be delighted to go through teh right options for you.

Posted 7 months ago

“Very good service!”

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Posted 8 months ago

Many thanks for your feedback. If you need anything else, just let us know.

Posted 8 months ago

“I have received and set up my lovely new stand. A little niggle though. The top shelf looks a little off. The edge is not a 90 degree angle in part and looks discoloured. I will rotate and hope other side is true, but a tad disappointed with an otherwise beautiful rack.”

Helpful Report

Posted 8 months ago

Hi, Thank you for the review and for sharing your experience. If you need any assistance, please don't hesitate to contact us. In teh meantime, thank you for taking the time to leave a review, it's much appreciated.

Posted 8 months ago

“1. UPS delivery is a big disappointment. It's estimated delivery time provided at the beginning is a total mistake and I can't believe that they're not aware of it. And then it's waiting without knowing when the package will stop and start moving again. When they delivered, they called 20 minutes in advance and expected me to be at home waiting for them. 2. May be I didn't manage my expectations well. The Genesis is just about the same as my 20i though after 96 hours of burn-in by the esteemed Nordost machine and I've been extra careful with the direction of the cable. Just hope that it will gradually improve. By the way I'm using s 300B to drive a pair of Lowther which is supposed to be a very efficient and revealing system.”

Helpful Report

Posted 9 months ago

Dear Raymond, Thank you for taking the time to leave your feedback via REVIEWS.io. I would also like to thank you personally for bringing your recent experience to our attention; we appreciate the opportunity to address your feedback. We understand that a member of our service team has been in contact with you, to update you and give you any further help you need, Kindest regards, Future Shop.

Posted 9 months ago

Future Shop is rated 4.9 based on 903 reviews