Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was slightly delayed due to Future Shop having to get it from the manufacturer but when it arrived was well packaged. On opening the package I found one of the hex bolts missing from one of the leg packs, so I called customer support on the Monday. Customer support were very helpful and said they would contact the manufacturer and get them to post one out. It finally arrived on the Friday, so I assume Future Shop don't hold stock of this rack. I was a little disappointed that I had to wait nearly two weeks before I could built the rack (hence a lost star) but once built I was very impressed with the quality and look of the finished rack. So therefore I would recommend Future Shop and the Apollo Storm 6 HiFi rack.”

Helpful Report

Posted 1 week ago

Hi Stephen, Thank you for sharing your experience. We’re glad our support team could arrange the missing hex bolt for you. We apologise for the delay in delivery and any frustration caused by the wait to complete assembly. We’re happy to hear you’re pleased with the final rack. If there’s anything else you need, just let us know.

Posted 1 week ago

“Great service and product. But was dissapointed with the white vacuum sleeves that where used on the ends as they make it very difficult to tell the positive and negative apart on the cables and are also not what was pictured on the product page. I wanted the nice black and red ones pictured. The white also does not match with the matching jumper links I also purchased.”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks for sharing your feedback. We’re sorry the white vacuum sleeves didn’t meet your expectations or match the pictures. We’ll review the product photos to avoid confusion in the future.

Posted 3 weeks ago

“First off the service from future shop is ok unfortunately my delivery has not arrived yet the day it was supposed to come I had to go out so I changed the location to my local newsagent when they tried to deliver Thursday the shop was closed so I expected them to reschedule for Friday but did not come so I phoned DHL and was told my package had been left in the depot no reason was given why I am not happy.”

Helpful Report

Posted 1 month ago

Many thanks, Stephen. Thank you for your feedback. We’re sorry to hear about the delivery issue that’s understandably frustrating. Once a parcel is with the courier, changes to delivery location and timing are handled by them, but it’s disappointing that this wasn’t rescheduled as expected. We’ll raise this with DHL as this isn’t the level of service we want for our customers. If you’d like us to step in and chase this for you, please get in touch with your order details, and we’ll be happy to help get it resolved as quickly as possible.

Posted 1 month ago

“I purchased isolation pads for my new system and they arrived the following day. Excellent service”

Helpful Report

Posted 1 month ago

Thanks for the feedback, John. We’re glad to hear you’re happy with the service. If you need anything else, we’re here to help.

Posted 1 month ago

“Efficient. Worked really well and item arrived promptly.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the kind words. We’re glad it worked well and arrived promptly. If you need anything else, we’re here to help.

Posted 1 month ago

“I had a minor problem with shipping my order, but the support team dealt with it immediately and delivered it to me within a day. Thank you!”

Helpful Report

Posted 1 month ago

Thanks for the great review, Serkan. We’re glad the minor shipping issue was handled swiftly and your order arrived quickly. If you need anything else, we’re here to help.

Posted 1 month ago

“Sales suggested a wrong cable for me, but he offered me refund instead of replace the right one for me, delivery sometime delay, mostly speedy, product performance of a Merlin Tarantula MK6 UK Mains Power Cable QSA Edition Termination:IEC 10 Amp C13 QSA Edition is absolutely perfect with that price, so I purchased three of this cable, it could be better to let us have more choice of fuse as it only got two options for fuse.”

Helpful Report

Posted 1 month ago

Hi Thomas, Thank you for sharing your experience. We’re glad the Merlin Tarantula cables are performing well for you, and we appreciate your patience with delivery. We’re sorry about the initial cable recommendation and any inconvenience. Your feedback about more fuse options is noted, and we’ll pass it along to the team. We hope to assist you again in the future.

Posted 1 month ago

“I greatly appreciated Future Shop working with Atacama to order some shorter supports for my speaker stands to accommodate taller speakers. Shipping to the US was reasonably priced. The only issue was that shipping was delayed in the US as the manifest had not been correctly described but Future Shop were supportive in my interactions with DHL to address.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your experience. We’re happy we could assist with the DHL communication to resolve the manifest issue. If you need anything else or have further questions, we’re here to help.

Posted 2 months ago

“Extremely good service i.e. speed of delivery, packaging etc. Website good but glitches and speed need improving. I bought an optical audio cable. Rather limited options at the length I required. Arguably not your role but an ingenue such as myself would have benefitted by guidance as to which cable quality and therefore perhaps which brand was going to be best or at least most appropriate for my system. Possibly I should have gone for a more expensive one but I don't think you had the right lengths.”

Helpful Report

Posted 3 months ago

Thanks for the review and the overall great rating. We’re glad you were happy with the service and delivery. Sorry about the limited cable options and the lack of guidance. Your feedback helps us improve. If you’d like help choosing a cable in the future, we’re happy to assist. Please call our sales team on 0208 905 1555, and we'll be delighted to go through teh right options for you.

Posted 3 months ago

“Very good service!”

Helpful Report

Posted 4 months ago

Many thanks for your feedback. If you need anything else, just let us know.

Posted 4 months ago

“I have received and set up my lovely new stand. A little niggle though. The top shelf looks a little off. The edge is not a 90 degree angle in part and looks discoloured. I will rotate and hope other side is true, but a tad disappointed with an otherwise beautiful rack.”

Helpful Report

Posted 4 months ago

Hi, Thank you for the review and for sharing your experience. If you need any assistance, please don't hesitate to contact us. In teh meantime, thank you for taking the time to leave a review, it's much appreciated.

Posted 4 months ago

“1. UPS delivery is a big disappointment. It's estimated delivery time provided at the beginning is a total mistake and I can't believe that they're not aware of it. And then it's waiting without knowing when the package will stop and start moving again. When they delivered, they called 20 minutes in advance and expected me to be at home waiting for them. 2. May be I didn't manage my expectations well. The Genesis is just about the same as my 20i though after 96 hours of burn-in by the esteemed Nordost machine and I've been extra careful with the direction of the cable. Just hope that it will gradually improve. By the way I'm using s 300B to drive a pair of Lowther which is supposed to be a very efficient and revealing system.”

Helpful Report

Posted 5 months ago

Dear Raymond, Thank you for taking the time to leave your feedback via REVIEWS.io. I would also like to thank you personally for bringing your recent experience to our attention; we appreciate the opportunity to address your feedback. We understand that a member of our service team has been in contact with you, to update you and give you any further help you need, Kindest regards, Future Shop.

Posted 5 months ago

“Speaker cable was delivered fast and relaiable. Good communication.”

Helpful Report

Posted 5 months ago

Hi Oliver, We're glad the speaker cable arrived quickly. Thanks for taking the time to leave a review. If there's anything else we can help with, just let us know.

Posted 5 months ago

“I could review the QSA fuse if and when it arrives”

Helpful Report

Posted 5 months ago

Hi there, Thanks for the update. We’ll be ready to assist as soon as the QSA fuse arrives. If you need anything in the meantime, just let us know.

Posted 5 months ago

“Hello. When I first connected to the speaker and listened to it, I was disappointed. I thought it was because the speaker cable was thin. But as I keep listening to it, I think it's getting better. I like the mid-low notes. The high notes seem a little soft. Overall satisfaction is good. I'm thinking of testing it by connecting it with a Korean speaker cable through a double run.”

Helpful Report

Posted 5 months ago

Hi Deokhee, Thanks for sharing your thoughts. It’s great to hear the sound is improving with listening, and you’re enjoying the mid-low notes while the highs feel a bit soft. Good luck with your double-run test using the Korean speaker cable. If you need anything else, just let us know.

Posted 5 months ago

“Very pleased with my purchase and the customer support I received. Will use this company again if I need to.”

Helpful Report

Posted 6 months ago

Thank you Clive :)

Posted 6 months ago

“Great shop. Nice to see so many products. If im totally honest, its a little pricey... some things are expensive. But a great site to find the needs of your audio/visual requirements.”

Helpful Report

Posted 7 months ago

Thank you for your thoughtful review, James. We appreciate your honesty regarding pricing and are glad you found our selection helpful for your audio/visual needs. If you need any further help, please get in touch.

Posted 6 months ago

Future Shop is rated 4.9 based on 643 reviews