Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a set of TCI king Cobra speaker jumpers to replace my B&W 703 S2 stock plates. I must say that my main speaker cables are TCI King Cobra single wired and with a diagonal connection + to HF - to LF posts. Sound had improved somewhat when connecting diagonally as compared to connecting to LF or HF posts. The new jumpers changed the whole presentation.. not night and day but I can clearly notice tighter and controlled bass and improved clarity in the mids and highs.. (B&W's are known for that!) when connected to my hybrid amp.Depth and soundstage also improved noticeably. Overall very satisfied with the product and its performance. As for the service.. I must say a warm thank you to Steve who imported the jumpers from TCI as Futureshop doesn't carry TCI Products. The cables arrived in a week from the UK to Mauritius..Great Service.. Keep it up! Steven”

Future Shop 5 star review on 7th April 2026

Helpful Report

Posted 1 month ago

Hi Steven, Thank you for sharing your experience. It’s great to hear the jumpers delivered a noticeable improvement in bass control, clarity, and overall presentation. We appreciate the kind words about Steve’s assistance, we’ll be sure to pass them along. If there’s anything else you’d like to explore or if you need any further recommendations, we’re here to help.

Posted 1 month ago

“Compre un cable Qed golden anniversary xt y la verdad estoy sorprendido con el sonido, un poco mas nítido y con mas matices. La tienda esta genial te hacen el cable como tu quieras, a tu antojo. Envio rápido y bien empaquetado, lo único que hay que tener en cuenta es la aduana, en mi caso la de españa. Tuve que pagar iva y aranceles y a un asi ahorre unos 80€. Tienda muy profesional y totalmente recomendable.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Juan. We're very happy to hear that the QED Golden Anniversary XT cable met your expectations and that the sound has improved. It's also good to know that the customisation and shipping were handled smoothly; we've noted the customs inquiry for future customers. If you need any further recommendations or assistance with other products, please don't hesitate to contact us. Gracias por compartir tu experiencia, Juan. Nos alegra mucho saber que el cable QED Golden Anniversary XT cumplió tus expectativas y que el sonido se ve mejorado. También es bueno saber que la personalización y el envío fueron correctamente gestionados; tomamos nota de la consulta de aduanas para futuros clientes. Si necesitas alguna recomendación adicional o asistencia con otros productos, no dudes en contactarnos.

Posted 1 month ago

“I recently bought the isotek polaris mains block set which includes an initium power cable from future shop,first rate service and prompt delivery from future shop as usual,I would have prefured if isotek sold the polaris block on its own for less money then the customer could choose their own power cable if needed but this is not future shops decision,the polaris block is of a very high quality and I am very pleased with it,I would recomend both future shop and the isotek polaris mains block to any potential buyers . Andy P .”

Helpful Report

Posted 1 month ago

Hi Andy, Thanks for the great feedback. Delighted to hear you’re happy with the Isotek Polaris mains block and our service. Noted on the price point, if there’s anything else you’d like to explore, we’re here to help.

Posted 1 month ago

“The ADOT single mode optical cable works as a dream!”

Helpful Report

Posted 1 month ago

Hi Indrek, Fantastic to hear the ADOT single-mode optical cable is working as a dream. Appreciate your feedback and are here if you need anything else.

Posted 1 month ago

“Speedy delivery, quality products as described. Great value for money really”

Helpful Report

Posted 1 month ago

We appreciate your feedback, Andrey, and look forward to serving you again. Many thanks :)

Posted 1 month ago

“Great cable and pleasent transaction all round - Very happy - Good stuff”

Helpful Report

Posted 1 month ago

Hi Stephen, Delighted you’re happy with the cable and the transaction. We appreciate your feedback and hope to serve you again soon.

Posted 1 month ago

“Delivery a couple of days delay caused by mf shipping problem. I’m very pleased with the Can amp decent sound out of box In a little time I hope to try the Heed Canalot and see if an upgrade would be worthwhile”

Helpful Report

Posted 1 month ago

Hi Cyril, Thanks for the review. Apologies for the delivery delay due to the shipping issue, but glad you’re pleased with the Can amp out of the box. We hope the Heed Canalot upgrade meets your expectations. We appreciate your feedback and look forward to serving you again.

Posted 1 month ago

“Fast international delivery, great packaging thank you”

Helpful Report

Posted 1 month ago

Thanks for the kind words, Jun. Glad you were happy with the fast international delivery. We appreciate your feedback and look forward to serving you again.

Posted 1 month ago

“Everything was great, very quick responses! Thank you so much, I'd gladly order again.”

Helpful Report

Posted 1 month ago

Thanks for the kind words, Dario. We’ll be here when you’re ready to order again. Many thanks

Posted 1 month ago

“As usual excellent service. Good price and well packaged”

Helpful Report

Posted 1 month ago

Many thanks, Paul.

Posted 1 month ago

“Really happy with the service and advice from Stevyn. Hez was also very helpful. Range of choice was good and system already sounds better and all the cables not yet here as still being burned in.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the kind words about Stevyn and Hez. Glad the range suits you and that the system is already sounding better as it burns in. If you need anything else, just let us know.

Posted 1 month ago

“Fast delivery Good product at a reasonable price. Chord Ethernet lead used from wall socket to router And made a immediate difference. Improved clarity and a little better resolution. Also tv benefitted which was a bonus as bought for music streaming”

Helpful Report

Posted 1 month ago

Hi John, Great to hear the Ethernet lead made an immediate difference and that you’re enjoying improved clarity and the TV benefit as well. If you need any more help or have questions, just let us know.

Posted 1 month ago

“Ordered Monday afternoon arrived Tuesday morning next day.Fantastic service,earc cable was expensive but you get what you pay for in this instance.Excellent picture and sound quality.”

Helpful Report

Posted 1 month ago

Hi John, We’re glad you were happy with the service, and the excellent picture and sound quality. We’ll take your note about the EARC cable pricing on board. If you need anything else, just let us know.

Posted 1 month ago

“Good quality at reasonable prices, was quick to dispatch. Have used several times and will use again.”

Helpful Report

Posted 1 month ago

Hi Stephen, Thanks for the great feedback. We’re glad you’re happy with the quality and we look forward to serving you again.

Posted 1 month ago

“I have some situation.Everything was perfect for 100%.But problem what I found,is, that cable not fit for my stereo system.No provide any sound.And maybe I choose a wrong type of cable. A few minutes ago,I send a letter to Atlascable company, with question about this problem. I choose to buy achromatic type SPDF cable,when my old cable is hyper SPDF type.That's my mistake.Spend a lot of money,for good quality,but usless cable for my stereo system.”

Helpful Report

Posted 1 month ago

Hi Audrius, Sorry to hear the SPDF cable wasn’t the right fit for your stereo. It’s easy to choose the wrong type, thanks for letting us know. If you’d like, we can help you pick the correct cable or assist with a return/exchange. Please share your device model and current cable details, and we’ll help.

Posted 1 month ago

“Rapid response to my order with delivery much quicker than anticipated.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the kind words. We’re glad to hear your delivery was quicker than expected. If you need anything else, just let us know.

Posted 1 month ago

“Great dealer to work with and very prompt dispatch of item.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for choosing us. We’re so glad to hear you had a great experience with prompt dispatch. If you need anything else, just let us know.

Posted 1 month ago

“Great service, timely tracking of purchase.”

Helpful Report

Posted 1 month ago

Hi Yunyou, Thanks for the kind words. If you need anything else, just let us know.

Posted 1 month ago

“Not their biggest customer but biggest fan. I have ordered varuios cables over a period of time, always competative in price and more than compatative with price so what more can anybody want”

Helpful Report

Posted 1 month ago

Hi Nigel, Thanks for the kind words and for sticking with us for your cable needs. If there’s anything else we can do, just let us know. Many thanks.

Posted 1 month ago

“Good prices and very fast delivery to Norway. I will order from Futureshop again. Recomended!!”

Helpful Report

Posted 1 month ago

Glad you’re happy with the prices and fast delivery to Norway, Stein. We look forward to serving you again. Thanks for the feedback :)

Posted 1 month ago

Future Shop is rated 4.9 based on 643 reviews