Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 1,001 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 20th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product, fast delivery.”

Helpful Report

Posted 2 months ago

Thanks for the feedback, Paul. If you need anything else, please shout :)

Posted 2 months ago

“Уже много лет покупаю продукции в Future Shop. Отличный сервис, грамотные и отзывчивые консультанты! Мой выбор - Future Shop!”

Helpful Report

Posted 2 months ago

Zhanat, thank you for the great review. We are glad that our service and consultants have made a positive impression on you. We will continue striving to provide excellent service. Zhanat, спасибо за тёплый отзыв! Рады, что наш сервис и консультанты оставляют у вас положительные впечатления. Будем и дальше стараться быть на высоте. С наилучшими пожеланиями, Команда Future Shop

Posted 2 months ago

“Easy to order, efficient, very convenient as a one stop shop for audio stuff -will use again”

Helpful Report

Posted 2 months ago

Thanks for taking the time to leave your feedback. We’re glad you found it easy and convenient, and we’ll be here if you need anything else :)

Posted 2 months ago

“I am a regular customer with futre shop because usally my order is in stock, but just lately with Nordost cables not in stock, they have gone to their distributor and have arrived within a few days. A recent order issue was proffesionally supported with a prompt email response and care. So highly recommended for serious audiophiles like myself.”

Helpful Report

Posted 2 months ago

Hi Tony, Thank you for the kind words :) We’re glad Nordost cables arrived within a few days and that our email support helped resolve your order issue. We appreciate your continued support as a valued customer. Many thanks

Posted 2 months ago

“Quick delivery.Best price I could find. Would deal with again”

Helpful Report

Posted 2 months ago

Many thanks for sharing, Paul. We’re glad you had a great experience with Future Shop :)

Posted 2 months ago

“Bonjour La qualité du service est très bonne au travers des contacts avec ce qui semble bien être des êtres-humains ( pour combien de temps encore ? ) . Des conseils qui ont été judicieux en ce qui me concerne . Par contre la mauvaise surprise, pour les européens ce sont les droits de douanes, dont j'aurais aimé être averti sur votre site, 20% en plus sur la facture !”

Helpful Report

Posted 2 months ago

Hi Jean Michel, Thank you for your feedback; we’re glad you were happy with the service and advice you received. To clarify the tax point, we do not charge UK VAT on orders shipped outside the UK, so Future Shop did not add VAT to your order. The destination country applies any local import VAT, customs duties, or handling charges when the goods arrive. We explain this on our shipping pages and in our Terms & Conditions, but we understand these charges can still come as an unwelcome surprise if you aren't expecting them. Thank you again for your order and for taking the time to leave your feedback. --------------------------- Bonjour Jean-Michel, Merci pour votre retour ; nous sommes ravis que vous ayez apprécié le service et les conseils reçus. Pour clarifier la question de la TVA : nous ne facturons pas la TVA britannique sur les commandes expédiées hors du Royaume-Uni ; Future Shop n'a donc pas ajouté de TVA à votre commande. C'est le pays de destination qui applique, à l'arrivée des marchandises, les éventuelles taxes locales à l'importation, droits de douane ou frais de traitement. Nous précisons ce point sur nos pages dédiées à la livraison ainsi que dans nos conditions générales de vente, mais nous comprenons que ces frais puissent constituer une mauvaise surprise si vous ne les aviez pas anticipés. Merci encore pour votre commande et pour avoir pris le temps de nous faire part de votre avis.

Posted 2 months ago

“Second order from them, they are extremely fast, no complaints whatsoever”

Helpful Report

Posted 2 months ago

Thanks for sharing, Simon. We're glad you had a great experience with Future Shop and that your second order was fast. If you need further assistance, please don't hesitate to contact us. Many thanks

Posted 2 months ago

“Dave from Customer and Technical Services emailed me a detailed and well written set of recommendations when I let the team know I wanted a new power cable for my Holo Audio Bliss KTE headphone amplifier. I was grateful for the time he spent coming up with 3 recommendations at different price points and I decided to go with the Shunyata item. I'm delighted I did. I've only had the Shunyata Research Gamma NR C15 UK Power Cable in my system for a few days but I've already noticed more power at the low end, with double bass in jazz recordings more tangible, and a bit more air and sparkle at the top end. The improvements I can hear listening through my Susvara headphones are significant and add to the enjoyment of all genres I listen to, from Black Sabbath to Beethoven. Not a cheap product, but definitely value for money in the context of my system,”

Helpful Report

Posted 2 months ago

Many thanks for sharing, Ross. We’re glad Dave could help with clear recommendations and that you’re enjoying the Shunyata Gamma NR C15 UK Power Cable so far. Thanks for taking the time to leave your valuable feedback, it's much appreciated,

Posted 2 months ago

“Great selection of products with super fast delivery, My first choice.”

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Posted 2 months ago

Hi Robert, We’re glad you’re enjoying the selection and our service. Many thanks for taking the time to let us know. If you need anything else, feel free to reach out.

Posted 2 months ago

“As usual the package was delivered on time. Future Shop always seem to get the details correct.”

Helpful Report

Posted 2 months ago

Hi Simon, Thank you for your great feedback. Glad to hear the delivery was on time and that we got the details right. If you need any further help, please shout :)

Posted 2 months ago

“Seamless purchase . Great Comms and item arrived before expected time”

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Posted 2 months ago

Hi there, Many thanks for taking the time to share your thoughts. It's very much appreciated. If you need anything else, please don't hesitate to contact us :)

Posted 2 months ago

“Big or small all my orders have been deliverd in great condition and earlier than expected.”

Helpful Report

Posted 2 months ago

Many thanks for sharing, John. We're glad you had a great experience with Future Shop and that your orders arrived earlier than expected; that's really good to hear :)

Posted 2 months ago

“Good quick service and customer service is spot on. Great place for all those albums you always wanted !”

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Posted 2 months ago

Thanks, David. We’re glad you found a great spot for the albums you’ve wanted- excellent news. If you need further assistance, please let us know

Posted 2 months ago

“Excellent service, communication and delivery.”

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Posted 2 months ago

Many thanks, Dale. Amazing to hear :)

Posted 2 months ago

“I have been purchasing Geniune QED Cables for almost a decade now,and tend to come back to Future Shop repeatedly! Mark D'Mello is a true professional in his knowledge,delivery and advise”

Helpful Report

Posted 2 months ago

Hi Joseph, We’re glad Mark D’Mello provided knowledgeable and reliable service. Thanks for coming back to Future Shop time after time; we really appreciate it. You are a valued customer :) Thank you for sharing your experience.

Posted 2 months ago

“Highly reliable”

Helpful Report

Posted 2 months ago

That's great to hear. Many thanks for taking the time to let us know.

Posted 2 months ago

“I've been using Future Shop for over 5 years and found them to always offer and excellent service and fast delivery. Never had a reason to complain!”

Helpful Report

Posted 2 months ago

Thank you for the kind words and for being with us for so many years. We’re really glad to hear you’ve consistently had excellent service and fast delivery. If there’s ever anything you’d like to share or need help with, we’re here.

Posted 2 months ago

“As always superb service from the staff at Futureshop, very friendly and helpful. I ordered a custom length ethernet cable at 15.00 hrs and was delivered before 09.00 hrs the following morning, super fast delivery. Thank you everyone.”

Helpful Report

Posted 2 months ago

Thanks for sharing, Lilian :) We're glad you had a great experience with our team and that your custom-length Ethernet cable arrived so quickly.

Posted 2 months ago

“Great service and a great price from Future Shop. I ordered my Chord cables on a Sunday and they arrived within two working days at no extra cost. The Chord Epic cables were beautifully packaged and have made a big difference to my system. They will improve with running in. Not cheap but well worth it.”

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Posted 2 months ago

Hi Michael, Thanks for sharing. We’re glad you had a great experience with Future Shop.

Posted 2 months ago

“👍 super.super”

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Posted 2 months ago

Hi Arkadiusz, Thanks for sharing. We’re glad you had a great experience.

Posted 2 months ago

Future Shop is rated 4.9 based on 1,001 reviews