Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 1,002 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 1,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 20th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big thanks to Mark for his asdvise and help he gave on cables so I went for the Chord Signature Tuned Aray 2 XLR cable pair plus one single cable to cover the L+R+C on my newley purchase Marantz AV10+ Amp10. The built quality of the cable are superb and they sound gorgeous.”

Helpful Report

Posted 3 months ago

Thanks for sharing your experience and for taking the time to let us know. We're pleased to hear the Chord Signature Tuned Array 2 XLR cable pair suits your Marantz AV10+ Amp10, with, as you say, 'superb build quality and gorgeous sound' :) Thank you

Posted 3 months ago

“Bought a audioquest pearl 2m hdmi for my 4k player, happy so far, nice guy I spoke too, all good.”

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Posted 3 months ago

Thanks for sharing your experience, Ian. We’re glad to hear the AudioQuest Pearl 2m HDMI is working well and that you had a good interaction with the team member. Super :)

Posted 3 months ago

“Future Shop recently sent me a product to review, the Astell & Kern HC3 USB-DAC, with the agreement that I would pay 50% of the retail price. Unfortunately the device was faulty on arrival, however Future Shop were quick to refund me, on my returning the device, and have been very polite and informative in our corespondance. I really hope I will have the oportunity to buy and review more Future Shop products.”

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Posted 3 months ago

Thanks for sharing your experience, Paul. We’re glad to hear the refund process was smooth and that our team was polite and informative during your correspondence. Thanks for taking the time to let us know.

Posted 3 months ago

“Have bought from Futureshop a number of times over the years, lately spent a fair bit on more system tweeks. Communciation is good, service and delivery excellent - Recommended !”

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Posted 3 months ago

Thanks for the kind words and for sticking with us over the years. We're glad the communication and the service have met your expectations. Many thanks :)

Posted 3 months ago

“I needed some custom length high quality audio cables to connect my B&W 804 D4's to my Quad Platina amp. I chose the QED bi-wiring cables with QED Elite Reference Series spade connector's. The cables turned up within a few days and quality of the cables and the sound quality they help to create is exceptional. A great product and a great service provided by Future Shop.”

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Posted 3 months ago

Thanks for sharing your experience, Thomas:) So glad to hear the QED cables arrived promptly and you’re happy with both the quality and the sound. Many thanks

Posted 3 months ago

“I've been using futureshop for a few years now if you want the right product this is the place to come to. Excellent service and delivery times also professional help by there team members”

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Posted 3 months ago

Hi Richard, Thanks for the kind words and for sticking with us over the years. We’re happy to hear you’ve had a good experience with us. Thanks for taking the time to let us know; it's very much appreciated :) If you need anything else, don't hesitate to contact us.

Posted 3 months ago

“Prompt delivery (2nd day after order) of a custom made QED digital RCA cable which worked (unsurprisingly!) as expected.”

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Posted 3 months ago

Hi Nicolas, Great to hear your custom QED digital RCA cable performed as expected. Thanks for sharing your experience; it's much appreciated :)

Posted 3 months ago

“Always delivered on time and with care.”

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Posted 3 months ago

Many thanks for letting us know Kowk :)

Posted 3 months ago

“Ordered on Friday afternoon, delivered on Tuesday morning. Outstanding service and clearly a company which is passionate about what they do and how they do it. Very impressed.”

Helpful Report

Posted 4 months ago

Hi Ian, Thanks for the fantastic feedback :) We’re delighted you’re impressed with our service and delivery. Looks like you have a great system; thanks for the pic :)

Posted 3 months ago

“Hi Thanks again for your expert service in your delivering the Canalot 111 which is a real performer. I’m an octogenarian with a lifelong lover of top rate HI FI and classical music in the days when Leak Quad and I M F monitor speakers were alive. The sound from my Focal phones through the ‘Heed’ is as good as back in those years. anyone thinking headphone music must really try out The Heed Canalot good quality sound that sounds like you are in the room. The only downer was DPD who blatantly Say “sorry you missed the driver” when you have seen them drive past the widow. This has occurred twice now!”

Helpful Report

Posted 4 months ago

Hi, Thank you for the kind words about the Canalot 111 and the sound from your Heed setup. We’re glad it’s bringing back wonderful memories. Sorry to hear about the DPD driver issue you experienced.

Posted 3 months ago

“Easy ordering and prompt delivery. Winner”

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Posted 4 months ago

Hi John, Great to hear you experienced good service :) Thanks for sharing your experience.

Posted 3 months ago

“Good products and fast reliable service - my go to choice for HiFi cables.”

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Posted 4 months ago

That's great to hear. Thank you for taking the time to let us know.

Posted 4 months ago

“Great service. I made a mistake on my order and they were able to rectify it quickly and easily. Top quality product on some jumper cables and quick too!”

Helpful Report

Posted 4 months ago

Hi Paul, Great to hear our team could sort out the mistake quickly and that you’re happy with the jumper cables:) Thanks for sharing your experience, and if you need anything else, please don't hesitate to contact us.

Posted 4 months ago

“Hezron at future shop helped me identify the best cables and connects for my system after lengthy discussions back and forth about budget and what I want from my sound. Nothing was rushed. Exemplary service and knowledge on products. To say I was over the moon with the results from the advice given would be an understatement.”

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Posted 4 months ago

Hi Waseem, Great to hear Hezron helped you find the best cable. Thank you for taking the time to let us know, and we appreciate you sharing your experience.

Posted 4 months ago

“Fantastic service. Prompt deliovery, knowledgeable advice and backup. 5 stars all the way.”

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Posted 4 months ago

Hi there, Fantastic to hear you’re happy with the service and the knowledgeable advice. We appreciate you taking the time to share your experience.

Posted 4 months ago

“Great service, just the product I needed at a good price and delivered swiftly. What's not to like!”

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Posted 4 months ago

Hi there, Great to hear you’re happy with the product and delivery. Thanks for sharing your positive experience and for taking the time to let us know.

Posted 4 months ago

“Order went exactly to plan ( I had a burn in period) and was delivered as said I would definitely order from future shop again when the occasion crops up”

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Posted 4 months ago

Hi Malwyn, So happy to hear the order went to plan and met your burn-in expectations. We look forward to serving you again in the future, and thank you for the great feedback :)

Posted 4 months ago

“Brilliant service ordered speaker cables on a Friday delivered following day excellent service have used company before cables installed and up and running highly recommend futureshop”

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Posted 4 months ago

Hi Robert, Thank you for the fantastic feedback. We’re glad to hear the speaker cables arrived promptly and are now up and running. I trust they sound great? We appreciate your recommendation.

Posted 4 months ago

“Very fast delivery Unfortunately, Italian customs clearance was not so fast...”

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Posted 4 months ago

Hi Nunzio, Thanks for sharing your experience and for the kind words; it's much appreciated. We’re sorry to hear about the customs delay. If there’s anything else you’d like us to assist with, we’re here to help.

Posted 4 months ago

“Great seller. Fantastic client support. Fast shipping.”

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Posted 4 months ago

Many thanks for taking the time to let us know, Miguel :)

Posted 4 months ago

Future Shop is rated 4.9 based on 1,002 reviews