Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 475 Reviews

98 %

of reviewers recommend Future Shop

5.0

Based on 475 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 18th February 2026

Pedro

Albertus

Future Shop 5 star review on 18th January 2026

Anonymous

Future Shop 5 star review on 9th January 2026

Dougie Singh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fab service, bought qed cables at a good price, and received the following day with tracking info etc. a perfect transaction. Thank you”

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Posted 3 months ago

Hi Michael, Thanks for sharing your positive experience. If there’s anything else we can help with, just let us know.

Posted 3 months ago

“Great price and excellent delivery”

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Posted 3 months ago

Hi Alan, Thanks for sharing your positive experience. If there’s anything else we can help with, just let us know.

Posted 3 months ago

“arrived quickly and was as described”

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Posted 3 months ago

Hi John, Thanks for sharing your positive experience. If there’s anything else we can help with, just let us know.

Posted 3 months ago

“Usual faultless service from Futureshop. Quick delivery after burn in of cables, very happy.”

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Posted 3 months ago

Hi Neil, We're so delighted to hear you’re happy with the service and quick delivery. Thanks for taking the time to let us know; it's much appreciated. If there’s anything else we can help with, just let us know.

Posted 3 months ago

“The service I receive is always great no matter what time of year. All my products have been delivered on time and the products themselves are of good quality and value. Thank you.”

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Posted 3 months ago

Hi William, Great to hear the service is always excellent. Thanks for the kind words. If there’s anything else we can help with, just let us know.

Posted 3 months ago

“Thanks to Future Shop, which offers several shipping options, I got mine super fast.”

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Posted 3 months ago

Hi there, Great to hear you got your item very quickly. If there’s anything else we can help with, just let us know. Thanks for letting us know.

Posted 3 months ago

“I went to the shop personally, and the young man that serve me was really nice and knows his stuff. The service was second to none.”

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Posted 3 months ago

Hi Felix, Many thanks for taking the time to leave your review. Great to hear the service was excellent and the staff were knowledgeable. If there’s anything else we can help with, just let us know. Thank you. Have a great festive period.

Posted 3 months ago

“The best customer service in this sector, be it technical recommendation or delivery. Also if something goes wrong they resolve it quickly - absolutely essential from the customers' perspective.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for the kind words. We're glad our customer service standards meet your needs. If there's anything else we can help with, just let us know. Thank you. Have a great festive period.

Posted 3 months ago

“Good website to order from. Great range of products. Excellent telephone support. Well packaged for delivery.”

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Posted 3 months ago

Hi Tony, Thanks for the kind words and for taking the time to leave your review. It's much appreciated. If there’s anything else we can assist with, just let us know.

Posted 3 months ago

“Prompt delivery. Quality packaging. Clearly a quality product, as I had hoped Some technical problems with my sound system has restricted my usage, but I hope to fix this soon.”

Helpful Report

Posted 3 months ago

Hi David, Thank you for sharing your thoughts. Sorry to hear about the sound system issues, if you need any advice or if there's anything we can do to help, let us know.

Posted 3 months ago

“Another great product from future Shop, answered my question promptly. Securely packaged. Negative, do not choose DHL for delivery, bad experience with them in the past and only picked them as I misread it as DPD. Package arrived almost a week late, when other companies delivered on time. All ordered at the same time. Apart from that, as a returning customer I am extremely satisfied with my purchase.”

Helpful Report

Posted 3 months ago

Hi Simon, Thank you for sharing your experience and for being a returning customer. We’re glad you’re happy with the product and service overall. We’re sorry about the DHL delivery delay you encountered, your feedback helps us improve our shipping choices. If there’s anything else we can assist with, please let us know.

Posted 3 months ago

“You only know if a company is really good how to handle if there are issues to dissolve. They did this in the most excellent way with excellent communication. Thanks a lot for that ! So maximum score again ! Wish you all pleasent days to come !”

Future Shop 5 star review on 21st December 2025

Helpful Report

Posted 3 months ago

Hi Edwin, Thank you for sharing your experience. We’re thrilled that our handling of the situation met your expectations. If there’s anything else we can assist with, please let us know.

Posted 3 months ago

“Good price and fast delvery”

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Posted 3 months ago

Hi Paul, Thanks for the review. Glad to hear you found a good price and enjoyed fast delivery:) If there’s anything else we can help with, just let us know.

Posted 3 months ago

“Prompt delivery and correct product. What more do you want”

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Posted 3 months ago

Many thanks Anthony

Posted 3 months ago

“Ordered two sets of QED phono leads super quality has lifted my system to another level. They arrived next Day Standard delivery!!”

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Posted 3 months ago

We're soooo happy to hear the QED phono leads have lifted your system, Robert. Many thanks for sharing your experience. If there’s anything else we can help with, just let us know. Have a great festive period.

Posted 3 months ago

“Good quality product, super fast delivery.”

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Posted 3 months ago

Hi Keith, Thanks for sharing your experience, it's much appreciated. If there’s anything else we can help with, just let us know. Wishing you a great festive period.

Posted 3 months ago

“Speedy delivery, great offers and competitive prices. I also had a question about the product and they responded very kindly and quickly. Couldn't speak more in favour, I will buy again for sure.”

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Posted 3 months ago

Hi Arturo, Thanks for the kind words. We look forward to shopping with you again. Wishing you a great festive period.

Posted 3 months ago

“EXCELLENT PRODUCT PERFORMANCE - USING QED GOLDEN ANNIVERSARY CABLES - CONNECTED TO MY SET UP INCLUDING - DENON RCD N12 CD PLAYER - CONNECTED TO Q ACOUSTIC CONCEPT 30 SPEAKERSAND YAMAHA SUBWOOFER - THE SOUND AFTER A FEW DAYS BLEW ME AWAY - I AM completely satisfied with my purchase, delivery and service. I would not hesitate to recommend Future Shop for their quality cables and advice if needed - brilliant”

Helpful Report

Posted 3 months ago

Hi Carlton, Wow, fantastic to hear the sound blew you away and that you’re completely satisfied with the delivery, and service. If you’d like any further setup tips or advice, we’re here to help. Wishing you a great festive period.

Posted 3 months ago

“Great service. Fast delivery and everything as ordered. Now my go-to any leads and cables.”

Helpful Report

Posted 3 months ago

Thanks for making us your go-to for leads and cables, Robert. If there’s anything else we can help with, just let us know. Wishing you a great festive period.

Posted 3 months ago

“I was looking on the internet for a quality HDMI cable. Discovered Future Shop who were advertising a suitable cable which caught my eye. It was not cheap but I was prepared to pay the cost for the right cable. It was easy to order online and it arrived with a few days. I have yet to use the cable but delighted with my purchase. Happy to recommend Future Shop.”

Helpful Report

Posted 3 months ago

Hi Paul, Great to hear you found the HDMI cable and that the ordering process was easy. Thanks for the kind recommendation. If there’s anything else we can help with, just let us know.

Posted 3 months ago

Future Shop is rated 5.0 based on 475 reviews