Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

Write Your review

Tell us how Future Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great advice”

Helpful Report

Posted 3 months ago

Thank you, Elyot.

Posted 3 months ago

“Great service from ordering, answering my questions about expected delivery (I needed asap as I was hoping to take the portable amplifier away with me), the delivery which was next day as committed and the product itself is amazing. The ifi Gobar is a game changer if you listen to music via a portable device in particular. Great service all round.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience, Barnaby. We're delighred the service and product exceeded your expectations. Enjoy the portable amplifier!

Posted 3 months ago

“Delivered as expected”

Helpful Report

Posted 3 months ago

Hi Denis, Many thanks for letting us know. If you need anything else, please do not hesitate to contact us.

Posted 3 months ago

“I've only used Futureshop a couple of times so far, but this last time I ordered the product late in the afternoon and it was delivered the next morning. Absolutely incredible service. It will certainly be a store I use more often.”

Helpful Report

Posted 3 months ago

Thank you for your kind words, Paul. It's much appreciated. If you need anything else, please shout and thank you so much for taking the time to leave your review.

Posted 3 months ago

“A wide variety of audio-visual products are available, and international shipping is fast and reasonably priced.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience. We’re glad you found a wide variety of products and that international shipping is fast and reasonably priced.

Posted 3 months ago

“Thoroughly recommend the Future Shop. Comprehensive website with excellent prices, and top notch sales support! Nigel was ever so prompt and helpful in directing me through the purchase and delivery options as I am an overseas buyer.”

Helpful Report

Posted 3 months ago

Thank you Velizar for sharing your experience. We’re delighted Nigel could help make your overseas purchase smooth and straightforward.

Posted 3 months ago

“Purchased tacima 6-gang mains conditioner for a friend , 2nd purchase from futureshop & won't be the last , excellent service so another well deserved big FANX 👍 .”

Helpful Report

Posted 3 months ago

Many thanks for sharing your thoughts John. It's much appreciated

Posted 3 months ago

“Das Einbrennen der Lautsprecherkabel Qed XT41 erfolgte sehr schnell. Auch die Lieferung ist problemlos uns zügig erfolgt. Ich kann den Shop nur weiter empfehlen.”

Helpful Report

Posted 3 months ago

The Qed XT40 speaker cables burned in very quickly. Delivery was also smooth and prompt. I can highly recommend this shop. Hi Herbert, Thank you for taking the time to share your thoughts. We appreciate the feedback.

Posted 3 months ago

“One of the best guide from the experts team and very promising product as intended.”

Helpful Report

Posted 3 months ago

Hi Sathishkumar, Many thanks for taking the time to leave your review. Your kind words about the tam are much appreciated. If you need anything else, please let us know.

Posted 3 months ago

“Absolutely outstanding service from both Mark and Steve”

Helpful Report

Posted 3 months ago

Hi Steve, Thank you for the wonderful review. We’re delighted to hear you had outstanding service from Mark and Steve. We'll pass on your comments to them, and they'll be really pleased to hear them. If you ever need anything else, just reach out.

Posted 3 months ago

“great help in every thing i needed to know understanding my needs, delivery presentation also general helping in future upgradeing and products available; up to now very pleased with my purchase looking forward to hearing more improvement from speaker cables when finaly broken in,many thanks.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your excellent review. We’re glad to hear our team could help with your needs and delivery. We're looking forward to hearing about your future improvements with the speaker cables after break-in. If you ever need anything else, just reach out.

Posted 3 months ago

“As expected”

Helpful Report

Posted 3 months ago

Hi Jan, Thank you for your kind 5-star review.

Posted 3 months ago

“Just easy ordered and in my house and set up within 48hours result”

Future Shop 5 star review on 24th February 2026

Helpful Report

Posted 3 months ago

Hi Stewart, Your set-up looks brilliant. Thank you for sharing the images and your feedback; it's much appreciated. If you ever need anything else, just reach out.

Posted 3 months ago

“Fast reponse & very kind. Perfect follow-up.”

Helpful Report

Posted 3 months ago

“I had the pleasure of talking to Mark. He was very courteous, he was very knowledgeable and very professional. A faultless performance. Delivery was quick.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for the fantastic feedback. Mark will be pleased to hear your comments on the service provided. If you ever need anything else, just reach out.

Posted 3 months ago

“First time user of future shop I needed a cable for a new subwoofer super fast delivery as the new cable has arrived before the sub”

Helpful Report

Posted 3 months ago

Hi there, Thanks for the fantastic feedback. We’re glad the cable arrived in time for your subwoofer, and you're pleased with the service. If you ever need anything else, just reach out.

Posted 3 months ago

“Great company and great guys who know what they are talking about.”

Helpful Report

Posted 3 months ago

Hi Desmond, Many thanks for the very positive review. We’re glad you’re happy with our team and what we do. If you ever need anything else, feel free to reach out.

Posted 3 months ago

“Excellent service! Staff helpful when answering queries.”

Helpful Report

Posted 3 months ago

Hi David, Many thanks for your feedback. It's much appreciated. If you have any further questions, please don't hesitate to contact us.

Posted 3 months ago

“Good communication. Custom cable, excellent quality and good value, rapid dispatch and dellivery. Well packaged.”

Helpful Report

Posted 3 months ago

Thank you for the great review, John. We appreciate your support and look forward to serving you again. Many thanks for taking the time to share your feedback.

Posted 3 months ago

“Excellent item. Great service. Thanks Futureshop”

Helpful Report

Posted 3 months ago

Delighted to have earned your 5 stars. David. We appreciate your kind words and look forward to serving you again.

Posted 3 months ago

Future Shop is rated 4.9 based on 643 reviews