Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.96

5.0 Rating 475 Reviews

98 %

of reviewers recommend Future Shop

5.0

Based on 475 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 18th February 2026

Pedro

Albertus

Future Shop 5 star review on 18th January 2026

Anonymous

Future Shop 5 star review on 9th January 2026

Dougie Singh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exemplary support and service.”

Helpful Report

Posted 3 months ago

Hi there, Delighted to hear you experienced exemplary support and service. If there’s anything else we can help with, just let us know.

Posted 3 months ago

“Very happy with service and extremely happy with improved sound”

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Posted 3 months ago

Hi Ron, Many thanks for taking the time to leave your feedback. It's great to hear you’re happy with the service and the improved sound. If there’s anything else we can help with, just let us know.

Posted 3 months ago

“Service and delivery excellent. Happy with product . Not had time to serious listen yet.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re glad service and delivery were excellent. When you have a chance to listen more, let us know if you need any assistance.

Posted 3 months ago

“Excellent range of products- good customer service”

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Posted 3 months ago

Hi David, Delighted to hear you enjoyed the range and our service. If there’s anything else we can help with, just let us know.

Posted 3 months ago

“good item, fast delivery”

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Posted 3 months ago

Thank you for your positive feedback

Posted 3 months ago

“Excellent advice and service”

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Posted 3 months ago

Hi there, Thank you for your kind words. If there's anything else we can help with, just let us know.

Posted 3 months ago

“Easy to navigate website; fast, and reliable despatch. Second time I've used them, faultless experience both times.”

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Posted 3 months ago

Hi Sean, Delighted to hear your experience was faultless, many thanks for taking the time to let us know. If there’s anything else we can help with, just let us know.

Posted 3 months ago

“The cable was exactly as ordered and arrived within 2 days, excellent first class service. Thank you.”

Helpful Report

Posted 3 months ago

Hi Stephen, Thanks for the fantastic feedback. It's much appreciated.

Posted 3 months ago

“Long time customer of Future Shop, ease of purchase together with knowledgeable information. I have bought several HiFi products over the years, service great and fun! Delivery prompt. My purchase this time was for a mains conditioner (17kilos +). It has made a change to my system in many subtle ways, all for the better. Going back to Future Shops sales team....some of the guys have been there for 20years plus. They do know their products and I would recommend going to Future Shops first, it saves so much time.”

Helpful Report

Posted 3 months ago

Hi Stephen, Thank you so much for sharing your experiences with Future Shop. It means a lot to us. Great to hear the ease of purchase, knowledgeable staff, and the positive impact on your system with the mains conditioner. We’ll pass along your kind words to the team. If there’s anything else we can help with, just let us know.

Posted 3 months ago

“Incredible service and support from Future Shop. It’s not the first time I’ve purchased goods from them and it won’t be the last.”

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Posted 3 months ago

Hi there, Delighted to hear you’ve had consistently great service with us. We’re grateful for your continued support and look forward to helping again in the future. If there’s ever anything you need, just let us know.

Posted 3 months ago

“Fantastic service and great advice from the staff, especially Hezron”

Helpful Report

Posted 3 months ago

Hi George, We’re delighted to hear you had a fantastic experience and that Hezron could help with great advice. If there’s anything more we can assist with, please don’t hesitate to reach out.

Posted 3 months ago

“I was very pleased with my purchase and the proffesional support that is given to a regular customer of many years.”

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Posted 3 months ago

Hi Tony, Thank you for your kind words. If we can be of further assistance, please don't hesitate to contact us.

Posted 3 months ago

“Having previously purchased a Supra brand USB cable which turned out to be absolutely superb in use, together with no fuss from Future Shop just good service and a pleasent manner, I had no qualms about dealing with this company again. I recently contrived to lose my beloved Final B2 Earphones, only to find after hunting through the highfi stores, that Final no longer manufacture them. I was astonished therefore to find the last pair possibly in the world for sale in a cable shop !!! Less than 48 hours later I had them in my grubby hands. kudos to you Future Shop.”

Helpful Report

Posted 3 months ago

Hi Lawrence, Fantastic to hear you had a smooth experience again. Appreciate you sharing the good news. Thank you for your continued support.

Posted 3 months ago

“Excellent service. I have been a customer on and off for a few years now. I cannot fault the service speed of delivery and a very easy to use website. Long may you continue.”

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Posted 3 months ago

Hi Martin, We’re happy to hear you’ve had excellent service. We appreciate your loyalty and will continue to strive to exceed your expectations. Thank you for your kind words.

Posted 3 months ago

“I always appreciate the expert advice Futureshop provides and the way they put things into perspective for someone who may not be as technically savvy - Thanks Steve!”

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Posted 3 months ago

Egan. We’re glad Steve could provide expert advice and help put things into perspective. We appreciate your support of Future Shop and thank you for sharing your kind words.

Posted 3 months ago

“Excellent service, very good price too !”

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Posted 3 months ago

Hi Tom, Thanks for the five stars. We appreciate your support and look forward to helping you again.

Posted 3 months ago

“DAC IFI GO is an excellent product. Fast delivery, great website with unbeatable support. Would use again. Highly recommended Thank you 🤩”

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Posted 3 months ago

Hi Nick, Thank you for the fantastic 5-star review. We’re so happy to hear you’re satisfied with DAC IFI GO. Appreciate the kind words and look forward to helping you again.

Posted 3 months ago

“I have used Future Shop for some years, and I have always found the support to be excellent, and the service and delivery to be fast and efficient. The products I have purchased are from well-known manufacturers, and they have never disappointed.”

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Posted 3 months ago

Thank you for your long-standing support. Lovely to hear we've consistently met your expectations over the years. We really appreciate your continued trust in us. Many thanks.

Posted 3 months ago

“It makes such a difference when one is able to speak to a real person. Even more so when that person is very knowledgable anad is able to give pertinent advice. I have now had the product ( hdmi switch) for a few months and it has perfromed faultlessly during that time.”

Helpful Report

Posted 3 months ago

Hi John, Thank you for sharing your experience. It’s great to hear how helpful it was to speak with someone directly and that the advice you received made a difference. We’re also really pleased the HDMI switch has performed reliably for you over the past few months. Your feedback is much appreciated.

Posted 3 months ago

“The speaker cables were reasonably priced, arrived promptly and perform very well.”

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Posted 3 months ago

Thank you, Keith. We’re glad the cables arrived quickly and are performing well in your system. Your feedback is much appreciated.

Posted 3 months ago

Future Shop is rated 5.0 based on 475 reviews