Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Audioquest rocket 22 speaker cables. Very helpful customer services. Knowledgeable Hifi enthusiasts themselves. Contactable by phone aswell Great product would recommend .Quick delivery. Great Thanks”

Helpful Report

Posted 3 months ago

Hi Chris, We're glad to hear the AudioQuest Rocket 22 cables met your needs and that our team could help. Thanks for the kind words and for taking the time to share your experience. If you need anything else, we’re here to help.

Posted 3 months ago

“Without a doubt Futureshop is the place to go for cables and Hi-Fi needs. Advice from Futureshop staff is fantastic, professional and useful in the extreme. Nothing is too much trouble for the staff who are always patient and willing to help. Delivery of purchases is wonderful. I would not shop anywhere else.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for the 5/5 rating. We’re over the moon to hear you’re happy with Futureshop, where our staff could help so you felt supported. If you need anything else, we’re here to help. Really grateful you've taken the time to leave your thoughts. Many thanks

Posted 3 months ago

“I changed my AudioQuest cinnamon coax cable to the carbon, what an improvement, well worth it. The gentleman I spoke to was very helpful & supportive. I am very happy with the service received & the swift delivery.”

Helpful Report

Posted 3 months ago

Many thanks for the great feedback, Ian.

Posted 3 months ago

“My first order from them, and I'm in Ireland. They sorted my order and shipped it really quickly. The prices were good, and arrived safely. The Supra LoRad cable is really thick, and a decent improvement over the thin one I was using. The connector is chunky to say the least, but gets the job done well.”

Helpful Report

Posted 3 months ago

Hi Albertus, Thanks for the excellent review. We’re glad to hear your first order with us went smoothly and that the Supra LoRad cable is a solid upgrade for you. If you need anything else, we’re here to help.

Posted 3 months ago

“Having recently embarked on upgrading my system, I found myself in need of advice on various cables and interconnects. I contacted the team at Future Shop by email, and was pleasantly surprised at the speed of their response. I received the relevant information, along with some alternative suggestions, from which I was able to choose. Placing the order was quick and easy, with delivery being exactly when promised. At no time did I feel pressured into making a puchase, I was left to mull over the advice given and to ask further questions at any time. All in all a very satisfying experience.”

Helpful Report

Posted 3 months ago

Hi Ron, Many thanks for an amazing and detailed review. Your thoughts are very much appreciated and we're so happy we could help in such a positive way.

Posted 3 months ago

“Everythings fine!”

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Posted 3 months ago

Hi Joerg, Thank you for the 5/5 rating. If you need anything else, we’re here to help.

Posted 3 months ago

“Excellent service. Even though they didn't have the item I ordered, I was recommended a replacement which I am very pleased with. It arrived the very next day.”

Helpful Report

Posted 3 months ago

Hi Phil, That's great news, thanks for letting us know. If you need anything else, we’re here to help.

Posted 3 months ago

“I now only use Future Shop for my purchases. Great service and great aftersales service. I was buying through eBay on other shops, but you were just another number. Would recommend Future Shop and its staff to anyone. Many thanks again.”

Helpful Report

Posted 3 months ago

Hi Mark, Thank you for the fantastic feedback. We’re delighted to hear you’re happy with our service. We appreciate your recommendation and are here whenever you need us.

Posted 3 months ago

“Fantastic products, speedy shipping, and no errors! What more can you for.”

Helpful Report

Posted 3 months ago

Hi Sean, Many thanks for taking the time to leave us your positive feedback. It's much appreciated. If there’s anything else you need, we’re here to help.

Posted 3 months ago

“Very easy to order on web site, despatched the same day (Packaged very well) received next day. All my components now have this product installed (weight dependable) and the sound quality is much improved in clarity and tightness. Would have now hesitation in recommending product and company. Well done staff of Future Shop.”

Helpful Report

Posted 3 months ago

Thank you for the fantastic feedback, Kevin. Great to know the upgraded sound quality has made a difference and that you’d recommend us. If there’s anything else you need, we’re here to help.

Posted 3 months ago

“I purchased a DAC from the Future shop and the service was excellent as usual. Mark is extremely helpful and always. The after sales service is also excellent.”

Helpful Report

Posted 3 months ago

Hi Steve, Thank you for your superb feedback. Fantastic to hear Mark has been helpful and that you had a great experience with our after-sales service. If there is anything else you need, we’re here to help.

Posted 3 months ago

“Furuteshop is among the best online retaliers for tech. It's a very reliable effience service and postage is very quick. Buy from them with confidence.”

Helpful Report

Posted 3 months ago

Hi Ian, Many thanks for the kind words. So happy to hear you've always had a reliable experience. Appreciate you taking the time to let us know your thoughts. If you need anything else, we’re here to help.

Posted 3 months ago

“Great price, terrific support, prompt delivery. The only down side is that the purchase involved the kind of product that you shouldn't need to replace in a hurry: otherwise, I'd have no hesitation in choosing Future Shop again.”

Helpful Report

Posted 3 months ago

Hi Chris, Many thanks for the review. We totally understand the downside and appreciate your feedback. If you need anything else, we’re here to help and thanks once again for taking the time to share your thoughts.

Posted 3 months ago

“Perfect. Excellent service and customer care.”

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Posted 3 months ago

Many thanks, James. We appreciate you taking the time to share your thoughts.

Posted 3 months ago

“Purchased a roll of flat speaker cable for surround speakers. The only company I could find with stock. Delivered within a few days, well packaged and nicely terminated. Happy with purchase & would use Futureshop again.”

Helpful Report

Posted 3 months ago

Hi Warren, Thank you for your feedback. We’re glad you found it easy to obtain the roll of flat speaker cable and that it arrived promptly and well packaged. If you need anything else, we’re here to help.

Posted 3 months ago

“I was given excellent advice having called for speaker inter connectors , covering technical aspects that I hadn’t considered . Thank you .”

Helpful Report

Posted 3 months ago

Hi David, Thank you for your feedback. We’re glad you found the advice helpful when you called about speaker interconnects. If you need any further assistance, we’re here to help.

Posted 3 months ago

“Fast dispatch relieble service. I have recieved the order much sooner than expected. It was reasonably packaged and Item was sealed new.”

Helpful Report

Posted 3 months ago

Hi Roman, Thank you for the positive review. We’re pleased to hear your order arrived quickly and was well packaged. If you need anything else, we’re here to help.

Posted 3 months ago

“fast service”

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Posted 3 months ago

Thank you for the short but sweet review. If you need anything else, we're here to help.

Posted 3 months ago

“Superb all round service as always. Highest of recommendation for Future Shop!”

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Posted 3 months ago

Thank you for the fantastic review. We appreciate your recommendation. If you ever need anything else, we’re here to help.

Posted 3 months ago

“Goof product for me.”

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Posted 3 months ago

Thank you for taking the time to let us know, Patrick :)

Posted 3 months ago

Future Shop is rated 4.9 based on 643 reviews