Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HiFi rack ordered on a Monday, delivered three days later. Everything as described.”

Helpful Report

Posted 3 months ago

Thanks for the review, Neil. We’re glad the HiFi rack arrived quickly and met your expectations. If you need anything else in the future, we’re here to help.

Posted 3 months ago

“Extremely good service i.e. speed of delivery, packaging etc. Website good but glitches and speed need improving. I bought an optical audio cable. Rather limited options at the length I required. Arguably not your role but an ingenue such as myself would have benefitted by guidance as to which cable quality and therefore perhaps which brand was going to be best or at least most appropriate for my system. Possibly I should have gone for a more expensive one but I don't think you had the right lengths.”

Helpful Report

Posted 3 months ago

Thanks for the review and the overall great rating. We’re glad you were happy with the service and delivery. Sorry about the limited cable options and the lack of guidance. Your feedback helps us improve. If you’d like help choosing a cable in the future, we’re happy to assist. Please call our sales team on 0208 905 1555, and we'll be delighted to go through teh right options for you.

Posted 3 months ago

“The store was very responsive; however, I had to pay €131 (in addition to shipping costs) for customs clearance fees, which I find excessive. These FedEx fees were not mentioned during my purchase.”

Helpful Report

Posted 3 months ago

Hi Jerome, Thank you for your feedback. We’re glad to hear the service was responsive, though we’re sorry for the frustration caused by the customs charges on delivery. For orders shipped to Europe, UK VAT is not charged at checkout, and local VAT and any customs or clearance fees are applied by the destination country once the parcel arrives. We do outline this on our shipping page and in our terms and conditions, but we appreciate that these charges can still come as an unwelcome surprise. We’re sorry for the inconvenience this caused and thank you for your understanding. Your comments are appreciated and help highlight where we can communicate this more clearly.

Posted 3 months ago

“I have been dealing with the Future Shop for 18 years. First-class service and communications”

Helpful Report

Posted 3 months ago

Thank you for the wonderful 5-star feedback, Mike. Appreciate your 18 years with us, and we are glad you’re happy with our service. If you ever need anything else, we’re here for you.

Posted 3 months ago

“Great shop to deal with, fast efficient service.”

Helpful Report

Posted 3 months ago

Many thanks for the review, David. It's much appreciated.

Posted 3 months ago

“what can I say, everything went well. I look forward to working with you again. all the best.”

Helpful Report

Posted 3 months ago

Thanks for the review, Dejan. Glad everything went well. If you ever need anything else, just let us know.

Posted 3 months ago

“Spoke to future shop and as usual got great advice.Cables are great ,they do make adifference.”

Helpful Report

Posted 4 months ago

Thanks for the review, Gordon. Glad you got great advice and that the cables make a difference. If you ever need anything else, just let us know.

Posted 3 months ago

“This cable gave improved picture and sound. ordered one day delivered the next. talked to assistant who gave good advise.”

Helpful Report

Posted 4 months ago

Thanks for the review, Donald. Glad you noticed the improved picture and sound. If you ever need anything else, just let us know.

Posted 4 months ago

“Helpful website and sound expert advice always on hand. Very quick order processing too.”

Helpful Report

Posted 4 months ago

Thanks for the review, Anthony. Glad you found our website. If you ever need anything else, just let us know.

Posted 4 months ago

“This cable in linking the eversolo T8 with Holo Cyan 2. It is an exellent cable in terms of value for money for value. Thanks Future Shop for the outstandig service and support. OCM”

Helpful Report

Posted 4 months ago

Thanks for the review, we're so happy to hear you're delighted with the cable. If you ever need anything else, just let us know. Thank you for taking the time to share your thoughts.

Posted 4 months ago

“Excellent website/menus made it easy to order my Audioquest Pearl 48G hdmi cables. Competitive prices with very quick delivery. Would highly recommend Futureshop and Audioquest cables.”

Helpful Report

Posted 4 months ago

Dear Mr Thornton, Thank you for taking the time to leave your review, it's much appreciated. If you ever need anything else, just let us know.

Posted 4 months ago

“great product,will use again,many thanks”

Helpful Report

Posted 4 months ago

Thank you Alfonso :)

Posted 4 months ago

“Atlas Element Metik 3.5mm RCA S/PDIF Cable Very pleased with cable as it’s a noticeable upgrade from the already good quality optical cable that I was using. And the usual excellent service from Future Shop - ordered mid afternoon and arrived at 11am the next morning”

Helpful Report

Posted 4 months ago

Hi John, Delighted to hear you’re enjoying the upgrade and our service, many thanks for taking the time to let us know. If you need any further assistance, please don't hesitate to contact us.

Posted 4 months ago

“Fast delivery! Cables were nicely packaged, and due to other circumstances I only used them after few months! When I tried them, unfortunately I had a cross phase issue with one of the cables. Called them and they shipped a new pair of cables asap with everything I needed to ship the current ones back. Top service with everything single order I placed.”

Helpful Report

Posted 4 months ago

Thanks for the review, Gabriel. Apologies for the cross-phase issue, we’re happy we could ship a replacement quickly and get you sorted. If you ever need anything else, just let us know.

Posted 4 months ago

“Great service, great product and speedy delivery. Thank you.”

Helpful Report

Posted 4 months ago

Thanks for the review. We're so glad you were happy with the service, product, and fast delivery. Thanks for letting us know :)

Posted 4 months ago

“My order arrived promptly and nicely packaged. Well done and thankyou.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback, Antony. The team appreciates it. If you need any further assistance, please let us know.

Posted 4 months ago

“Purchased a Plixir Elite Mk2 power supply which needed a (non standard) LEMO connector to work with my Nordost network switch. Nigel put some real effort to finding out what was required and arranged for the distributor to supply the required cable with the unit. Great service from him and Future Shop!”

Helpful Report

Posted 4 months ago

Thank you for the great review, Tom. We’re really pleased Nigel could help you get the right cable through the distributor and that you’re happy with the service. If you ever need anything else, just let us know.

Posted 4 months ago

“Quick delivery, quality product”

Helpful Report

Posted 4 months ago

Thanks for the review, Pierre. Delighted to hear you were happy with the quick delivery. If you ever need anything else, just let us know.

Posted 4 months ago

“Good website, with very useful reviews of products by previous customers. I also got helpful advice via email before deciding on exactly which product to purchase. Rapid delivery following my order. Good to have the reassurance that I can return my cables if not satisfied with the performance.”

Helpful Report

Posted 4 months ago

Hi Patrick, Thanks for taking the time to leave a great review. We’re glad our reviews helped, and that you’re reassured by our returns policy. If you ever need anything else, just let us know.

Posted 4 months ago

“Quick Delivery, well happy with the Tellurium Q Black 11 rca cables,”

Helpful Report

Posted 4 months ago

Thanks for the great review, John. We're glad you’re happy with the Tellurium Q Black II RCA cables. We always get great feedback on Tellurium Q cables. If you ever need anything else, just let us know.

Posted 4 months ago

Future Shop is rated 4.9 based on 643 reviews