Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great first well packaged delivery cable as described have only used for several hours so will need more burn in time as it is very promising good quality great sounding cable for the money.had vdh cable before I trust in them for a very high level of performance.”

Helpful Report

Posted 3 months ago

Thank you for the 5/5 review, Russell. We hope you’re enjoying the sound. We appreciate your trust in VDH and look forward to serving you again.

Posted 3 months ago

“Extremely helpful and professional company. Answered pre purchase questions without issue, product arrived quickly and as advertised. Would not hesitate to use them again - thank you 🙏 👍😁”

Helpful Report

Posted 3 months ago

Thank you for the wonderful review, Gary. We’re glad our team could help and that the product arrived quickly. We appreciate your support and look forward to serving you again.

Posted 3 months ago

“Excellent customer service and advice. Very prompt delivery of my speaker cable”

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Posted 3 months ago

Hi John, We're always grateful for such positive ratings. Thanks for choosing us for your purchase and for taking the time to leave your review

Posted 3 months ago

“Excellent service”

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Posted 3 months ago

Thank you Shane

Posted 3 months ago

“Great price and fast delivery.”

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Posted 3 months ago

Hi James, Thank you for your feedback. We’re glad you were happy with the service. If you need anything else, please shout.

Posted 3 months ago

“excellent price and a very fast delivery”

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Posted 3 months ago

Hi Robert, Many thanks for your feedback. We’re glad you were happy with the price and fast delivery. If you need anything else, please shout.

Posted 3 months ago

“Purchased Merlin tarantula combo , arrived in time stated & well packaged , all A1 & happy with my purchase , to futureshop a very well deserved big FANX 👍 .”

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Posted 3 months ago

Many thanks for taking the time to leave your excellent feedback. Thank you. If you need anything else, please shout.

Posted 3 months ago

“The cable I ordered ended up being out of stock after placing the order. A member of staff kindly gave me a call and explained there was quite a long lead time from the manufacturer. I was offered a slightly longer cable at the same price as a gesture of good will. More than happy with that offer. I’d requested a ‘burn-in’ which was completed and a certificate provided with the product. The item was posted Monday afternoon and I received it the next day. Excellent choice, pricing and customer service, have used before and would not hesitate to use again. Well done 👍🏻”

Helpful Report

Posted 3 months ago

Hi there, Thank you for the fantastic review. Glad the alternative cable and the burn-in certificate met your needs, and that you were happy with the service and delivery. We appreciate your continued support and look forward to helping again.

Posted 3 months ago

“Great service from Future shop. Delivery fast. Communication excellent. I have used Future shop numerous times and will continue to do so.”

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Posted 3 months ago

Hi Richard, Thank you for the kind words and for being a loyal customer. We’re so so happy to hear you had a great experience with our service, delivery, and communication.

Posted 3 months ago

“Very good fast delivery. The Ultimate System Set-up Disc was bought for a birthday gift so I cannot report on this product.”

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Posted 3 months ago

Hi Sandy, Thanks for recognising our service. Many thanks for your support and rating.

Posted 3 months ago

“Ordered Audioquest Pearl 48 HDMI cables off Future Shop through Amazon, called to enquire about shipping etc and was treated like a VIP. The packaging arrived as promised and the level of packaging blew me away as they wanted me to receive the packages in pristine condition. 100% satisfaction guaranteed.”

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Posted 3 months ago

Hi Rob, Thanks for leaving us a 5-star rating, we really appreciate it. If you need anything else, we’re here to help.

Posted 3 months ago

“The package arribes ramagem by water. Nothing that until now had Impact in the cables.”

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Posted 3 months ago

Hi Pedro, We’re glad you’re pleased with the arrival and that everything is working well. If you need anything else, we’re here to help.

Posted 3 months ago

“Extremely quick delivery. I'm very pleased and would definitely use Fuutureshop again.”

Helpful Report

Posted 3 months ago

Hi Martin, Thank you for the top rating. We’re glad you’re pleased with the quick delivery and that you’d use Future Shop again. Many thanks. If you need anything else, we’re here to help.

Posted 3 months ago

“Quick delivery, all good!”

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Posted 3 months ago

Hi Branislav, Thank you for the 5/5 rating. If you need anything else, we’re here to help.

Posted 3 months ago

“Cable ordered, delivered and fitted within 26hours. Excellent product and superb service yet again from Future Shop.”

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Posted 3 months ago

Hi Roy, We're delighted to hear you’re happy with the product and service. Many thanks for taking the time to share your thoughts. If you need anything else, we’re here to help.

Posted 3 months ago

“I recently bought the AudioQuest Pearl Ethernet cable to replace a generic "freebie" patch lead connecting my Dell PC to the network, and I am genuinely surprised by the difference such a small change has made. I am running a fairly revealing system (Chord Qutest DAC, Topping Pre90, Nord Power Amp), so any noise or jitter from the source tends to show up immediately. Build Quality: Right out of the box, the Pearl feels premium. It isn’t overly stiff, so it was easy to route behind my rack, but the connectors are rock-solid with a satisfying "click" that feels much more secure than standard plastic plugs. The directional arrows are a nice touch, showing that AudioQuest pays attention to shielding orientation even at this price point. The Sound: I wasn’t expecting a "night and day" tonal shift, but what I got was a cleaner window into the music. The "digital grain" that sometimes plagues streaming audio seems to have dropped away. The background feels quieter (blacker), which lets the subtle details of the Chord Qutest shine through. Bass lines feel slightly tighter and less muddled, likely due to the lower noise floor entering the streamer. Service: As always, purchasing from Future Shop was flawless. The cable arrived quickly, well-packaged, and exactly as described. They are my go-to for cables because they offer genuine stock and custom lengths that are hard to find elsewhere. Verdict: If you are still using a generic grey ethernet cable for audio streaming, the AudioQuest Pearl is a "no-brainer" upgrade. It doesn't cost the earth, but it ensures your data gets from A to B with the integrity your DAC deserves. Highly recommended!”

Helpful Report

Posted 3 months ago

Hi Chris, We’re delighted to hear the AudioQuest Pearl made a meaningful difference in your setup, and glad our service met your expectations. Thank you for such a detailed review; it's much appreciated. If you require further assistance, please don't hesitate to contact us.

Posted 3 months ago

“Staff very helpful and a great help to me when ordering”

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Posted 3 months ago

That's great to hear, Ian, many thanks for taking the time to let us know.

Posted 3 months ago

“Always very good service and great advice”

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Posted 3 months ago

Thank you, Jeremy.

Posted 3 months ago

“Excellent advice from knowledgeable helpful guy i spoke to, I bought the item he advised and I am considering other purchases he mentioned. Adviser asked pertinent questions about my system before helping me choose the item. Item arrived quickly and is performing to a high standard. Well done Future Shop and your telephone guy!😀”

Helpful Report

Posted 3 months ago

That's a marvellous review, Kevin, thank you. Glad to hear the item is performing well, and we provided a good service. If you’re considering more purchases, we’re here to help.

Posted 3 months ago

“I purchased a QSA Yellow fuse from Mark and it was received the following day! Since then my hifi experience has reached an all time high. I am saving up for the next QSA adventure! Thanks Mark”

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Posted 3 months ago

Hi Ray, Delighted to hear the QSA Yellow fuse has elevated your hi-fi experience. Thank you for your kind words about Mark. We'll let him know. If you need anything else, we're here to help.

Posted 3 months ago

Future Shop is rated 4.9 based on 643 reviews