Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 1,001 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 20th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and speedy delivery.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for sharing. We’re glad to hear you experienced excellent service and speedy delivery :) If there’s anything else you need, please let us know.

Posted 3 months ago

“Prompt excellent service as per usual”

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Posted 3 months ago

Hi James, Thanks for sharing. We’re glad to hear the prompt excellent service as usual :) If you need anything else, please don't hesitate to get in touch.

Posted 3 months ago

“Cables came as and when promised. I am satisfied with this oder and the results are also as expected.”

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Posted 3 months ago

Hi Roger, Thanks for letting us know. We’re glad to hear the cables arrived on time. Thank you for taking the time to share your thoughts.

Posted 3 months ago

“Honestly i really cannot fault futureshop,i have purchased many items from them,cables,mscaler,qutest dac and the service has always been superb.Returning an item like when i measured my Tellurium Q speak cable incorrectly which is factory terminated,I made a phone call to Futureshop and they were so nice,really wasn't an issue,I returned the cable and reordered the correct length,got my refund,to be honest they didn't have to do that.Basically i don't shop anywhere else for my Hifi needs,they are great guys to deal with.”

Helpful Report

Posted 3 months ago

Hi Rob, Thanks so much for sharing your experience. We’re really glad to hear you’ve consistently had superb service and that the return and refund process went smoothly for you :) If you need anything else, please shout :)

Posted 3 months ago

“Great service and a competitive price , have bought before from term and will buy again as they are a first class company , tks”

Helpful Report

Posted 3 months ago

Hi Kevin, Thank you for the kind words. We’re glad you’re happy with the service and the price, and we appreciate you choosing us again :)

Posted 3 months ago

“Superb service from Future Shop as always.”

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Posted 3 months ago

Many thanks, Victor.

Posted 3 months ago

“Excellent online shop and ordering process. Items as stated and described. Fast delivery too.”

Helpful Report

Posted 3 months ago

Thanks for taking the time to leave a great review, Steven. If there’s anything else you need, please let us know.

Posted 3 months ago

“The service staff were very efficient and friendly, quickly helping to change contact information and resolve issues. The product quality and packaging were excellent, and I received the goods very quickly. Very satisfied!”

Helpful Report

Posted 3 months ago

Hi Wang, Many thanks for the review. We’re glad our team could help and that you’re satisfied with the product and fast delivery. If there’s anything else you need, please let us know.

Posted 3 months ago

“Rang Future Shop as i wanted to replace my 32 year old QED 79 strand bi-wire speaker cable , having upgraded all my Hi-fi components over the last 4 years.I spoke to Mark who patiently answered a few questions i had regarding Audioquest Rocket 22 bi-wire that i had identified as the replacement.Mark was very helpfull and i went ahead and ordered it.The delivery was very fast, arriving in just two days.I have now fitted the audioquest cable and strait away noticed a wider soundstage, with better detail then the QED cable, also the sound is louder at the same volume then the QED. I guess the sound will improve further as the cable runs in.I would have no hesitation recommending this company.”

Helpful Report

Posted 3 months ago

Hi Adrian, Thanks for sharing your experience. We’re glad Mark could help and that the Audioquest cable sounds great :) If there’s anything else you need, please let us know.

Posted 3 months ago

“fast and responsive follow up actions”

Helpful Report

Posted 3 months ago

Hi there, Glad to hear you found the follow-up actions fast and responsive. Thank you for your kind words If there’s anything else you need, please let us know.

Posted 3 months ago

“Can’t thank future shop enough From first conversation to ordering to customer service to delivery , absolutely perfect”

Helpful Report

Posted 3 months ago

Hi Jodie, Thank you for sharing your feedback. We’re so happy to hear you had a perfect experience from start to finish :) If there’s anything else you need, please let us know.

Posted 3 months ago

“Quite simply great products at a great price, delivered extremely quickly. What more can you ask?”

Helpful Report

Posted 3 months ago

Hi Philip, Thank you for sharing your thoughts. We’re delighted you’re happy with the products and fast delivery. If there’s anything else you need, please let us know.

Posted 3 months ago

“Great product and excellent delivery on time with good communication”

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Posted 3 months ago

Many thanks, Sailesh :) If there’s anything else you need, please let us know.

Posted 3 months ago

“Ordered 2 seperate items, and both arrived very quickly and packed really well. Thank you for fast efficient transaction!”

Helpful Report

Posted 3 months ago

Hi Anita, Thanks for taking the time to share your experience. We’re glad to hear both items arrived quickly :) If there’s anything else you need, please let us know. Kind regards, Team Future Shop

Posted 3 months ago

“The item was delivered to me in perfect condition. The brand new Chord Shawline power cord was well wrapped in the box and it's performance was excellent even it's brand new. I really appreciate Future Shop's service during the purchase process. They provided me with updates for the delivery time and the item arrived on time. I would return to Future Shop for future purchases and I highly recommend them to anyone who value expert and reliable services.”

Helpful Report

Posted 3 months ago

Hi Chok, Thanks for taking the time to share your experience. We’re glad to hear the item arrived in perfect condition and that you’re happy with the service and delivery updates. If there’s anything else you need, please let us know.

Posted 3 months ago

“Service is first class, future shop is my first choice for hifi accessories.”

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Posted 3 months ago

Hi Robert, Thanks for taking the time to share your feedback. It's much appreciated. If there’s anything else you need, please let us know. Kind regards, Team Future Shop

Posted 3 months ago

“Great product and service”

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Posted 3 months ago

Hi David, Thanks for sharing your feedback; it's much appreciated. If there’s anything else you need, please let us know.

Posted 3 months ago

“Excellent service. Really quick delivery. Well packaged in bespoke box. Bought some pre-terminated cables which were done to a very high standard. Will definitely be using again.”

Helpful Report

Posted 3 months ago

Hi Stephen, Thanks for sharing your feedback. Great to hear the service was excellent. We look forward to serving you again. If there’s anything else you need, please let us know.

Posted 3 months ago

“Excellent service from Futureshop. The enhancements on the Atlas Element Achromatic 2 cable interconnect compared to my original Atlas Element cable just by replacing the plug I understand is superb and very good value for money. Recommended.”

Helpful Report

Posted 3 months ago

Hi Graham, Thanks for sharing your positive feedback. Great to hear the enhancements on the Atlas Element Achromatic 2 cable interconnect are delivering good value. If there’s anything else you need, please let us know.

Posted 3 months ago

“I have used Futureshop several times now. Placed an order by phone. Member of staff polite and friendly taking my order. Parcel arrived within 48 hours, very well wrapped. Well pleased with the purchase. Another first class experience with Futureshop. Many thanks.”

Helpful Report

Posted 3 months ago

Hi there, Thanks for sharing your feedback. Great to hear that the staff were polite and your parcel arrived within 48 hours. :) Delighted you had another first class experience with Futureshop. If there’s anything else you need, please let us know.

Posted 3 months ago

Future Shop is rated 4.9 based on 1,001 reviews