Future Shop Reviews

Name: Future Shop
Address: Unit 5 MODA Centre, Stirling Way, Borehamwood, Hertfordshire
Rating: 4.94

4.9 Rating 643 Reviews

98 %

of reviewers recommend Future Shop

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Future Shop:

Future Shop is the UK’s leading specialist in high-performance AV and Hi-Fi cables, accessories, and expert guidance. Since 2005, we’ve helped thousands of customers in the UK and over 50 countries around the world get the most from their systems. From day one, our mission has remained simple: real people, real advice, no commission, just trusted support backed by knowledge. What sets us apart is the human side. We invest in people who genuinely care about what they do. Many of our advisors have been with us for years, combining technical expertise with a passion for helping customers get the most out of their systems.

Visit Website

Phone:

02089051555

Email:

servicedesk@futureshop.co.uk

Location:

Unit 5 MODA Centre,
Stirling Way,
Borehamwood
Hertfordshire
WD6 2BW

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Future Shop 5 star review on 17th April 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service - great quality and speedy delivery.”

Helpful Report

Posted 2 months ago

Hi Paul, Super! Thanks for the great 5-star feedback. Delighted to hear you were pleased with the service. If you need anything else, just give us a shout.

Posted 2 months ago

“Excellent service , good delivery time for custom made cables and excellent choice , very professional. Fully recommend”

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Posted 2 months ago

Many thanks for taking the time to leave this amazing review Lee. It's much appreciated

Posted 2 months ago

“Swift professional service, as always. Ordered one day, free postage, arrived next day, safely double boxed. Perfect. ⭐⭐⭐⭐⭐ I was looking for a streamer to breathe some 24-bit/192khz lossless life into my Naim NACN272 amp. The WiiM Pro has done it with ease. I am getting high resolution for a low price. Win / win. Happy days. 👍😄”

Helpful Report

Posted 2 months ago

Hi Colin, Really glad to hear the WiiM Pro is delivering great sound for you. If you need anything else, just let us know and many thanks for the fantastic review.

Posted 2 months ago

“Great service. My powerbank arrived with a damaged end-plate; I called Future shop and asked them to send me out a replacement end plate rather than having to send back the damaged plug bank, whcih they did nd it arrived within 24 hours. Friendly and helpful. Thanks”

Helpful Report

Posted 2 months ago

Hi there, Thanks for the great review. We’re glad the replacement arrived quickly and that you were happy with the service. If you need anything else, just let us know.

Posted 2 months ago

“Excellent choice of products, swift delivery and the interconnects that I purchased work perfectly.”

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Posted 2 months ago

Hi there, Thank you for your kind words about our products and delivery. We’re really glad you had a great experience. If you need anything else, just let us know.

Posted 2 months ago

“Fantastic customer delivery service that Future Shop provides for all their customers top quality products that they sell and they work to buy with confidence people thank you. Mr Glyn Hall.👍🏻”

Helpful Report

Posted 2 months ago

Hi Glyn, Thank you for your kind words about our delivery service and quality products. We’re really glad you had a great experience shopping with us. If you need anything else, just let us know.

Posted 2 months ago

“Didn't need advice this time but what I ordered arrived quickly and in perfect condition. Very good updates.”

Helpful Report

Posted 2 months ago

Hi there, We’re really glad the order arrived quickly and in perfect condition. If there’s anything else you need, just let us know.

Posted 2 months ago

“Absolutely brilliant. The phone advice was just what I needed, I ordered the items on Friday afternoon, they arrived at my house on Saturday lunchtime and worked as the adviser said - what more could you ask for?”

Helpful Report

Posted 2 months ago

Hi Owen, Thanks for the fantastic feedback. We’re really glad the phone advice helped. If there’s anything else you need, just let us know.

Posted 2 months ago

“Ordering system easy to navigate, price and delivery costs were reasonable, Delivery quick enough. Products bought performed as I would expect Chord products to do so.”

Helpful Report

Posted 2 months ago

Thanks for the great feedback, Jim. We’re glad everything met your expectations and that you’re happy with the ordering process and product performance. If you need anything else, please let us know.

Posted 2 months ago

“Great product and working perfectly”

Helpful Report

Posted 2 months ago

Thanks for letting us know Gerald

Posted 2 months ago

“Alles war in Ordnung, gerne wieder.”

Helpful Report

Posted 2 months ago

Hello, We're glad everything went well and that you'd like to shop with us again. If you have any further questions or requests, please let us know. Hallo, Es freut uns, dass alles in Ordnung war und Sie gerne wieder bei uns einkaufen. Wenn Sie weitere Fragen oder Wünsche haben, lassen Sie es uns bitte wissen. Liebe Grüße, Team Future Shop

Posted 2 months ago

“Exemplary service and delivery. Happy customer since 2018.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for your loyalty and for sharing your experience. If you need anything else, please let us know.

Posted 2 months ago

“The QED Revelation speaker cable produced clarity, refinement, and realism to the music. It brings out the true potential of my vintage audio equipment-Luxman L540 and Sony CDP 555ESJ. The purchase process and delivery was excellent.”

Helpful Report

Posted 2 months ago

Hi there, We’re so happy to hear the QED Revelation speaker cable unlocked clarity and helped you get the most from your equipment. Thanks for taking the time to share your feedback. If you need any further assistance or recommendations, please let us know.

Posted 2 months ago

“Super fast delivery, Great packaging and a request for Feedback of Customer satisfaction.”

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Posted 2 months ago

Hi Thomas, We're delighted you were happy with the fast delivery and service. Thanks for taking the time to share your feedback. If you need anything else, please let us know.

Posted 2 months ago

“I have just purchased the following Items. MS HD Power Audio Quality UK Single Gang Wall Socket Gold along with a Quantum Science Audio (QSA) Power Jitter Yellow UK Plug also a MS HD Power Audio Quality 13A UK Plug Gold They may be from the lower end of the market but little steps. I was surprised by adding these how much it has improved my sound giving me a front seat by opening up the sound stage and an even cleaner all round sound. This is not my first purchase from Future Shop and because these guys offer a first class service it will not be my last. Keep up the good work guys.”

Helpful Report

Posted 2 months ago

Hi Tom, Many thanks for taking the time to share your feedback. We're delighted the upgrades improved your sound and that you’ve had a great service from us. If you need anything else, please let us know.

Posted 2 months ago

“Great service quick turnaround and great product”

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Posted 2 months ago

Many thanks for taking the time to let us know, Roger. It's much appreciated

Posted 2 months ago

“Excellent customer service! Thanks again.”

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Posted 2 months ago

Hi Paul, Many thanks for taking the time to leave your five-star review. If you need anything else, please let us know.

Posted 2 months ago

“All is Ok Thank you!”

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Posted 2 months ago

Thank you, Georgi :)

Posted 2 months ago

“QED audio cables are sold at very high prices in Japan, making them practically unaffordable. Future Shop-san offers them at a very fair price that everyone can afford. Their straightforward sales process and fast shipping make them highly recommended for those living in Japan. (QEDのオーディオケーブルは日本国内では非常に高価で、ほとんど手が出せないのが現状です。しかし、Future Shopさんでは誰もが購入できる非常にリーズナブルな価格で提供しています。分かりやすい販売プロセスと迅速な配送は、日本在住の方に特におすすめです)”

Helpful Report

Posted 2 months ago

Many thanks for taking the time to share your experience. We’re glad our pricing and service met your needs.

Posted 2 months ago

“It was a great purchase, good value for money. Saluti & grazie mille.”

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Posted 2 months ago

Hi Riccardo, Thank you for the lovely review. We're delighted you’re happy with your purchase and that you felt you got good value for money.

Posted 2 months ago

Future Shop is rated 4.9 based on 643 reviews